Roomza reposted this
Hotel people, picture it: A group of attorneys is staying at your hotel and a bathroom ceiling collapses during their stay. Panic, right? This happened recently at Roomza New Orleans at Melrose Mansion. When the hotel is pushing 200 years old, the unexpected can be expected. What happened next is remarkable and is truly a testament to the culture of service Samantha and I are building at Roomza: we made a customer for life. In their words, “(Jason Lykes, Roomza Host) provided us with what we both consider to be the best customer service experience of our lives…” To top it off, they went to lengths to send us a letter praising our staff and response and formally releasing us from any legal concern. I am so proud of our Hosts and the difference they make for our guests. Jasmine, Jason, and everyone at Roomza New Orleans, well done. If you’re a hotel owner or developer interested in learning about joining Roomza’s growing portfolio of hotels, reach out! This is what you can expect from our operations team: Excellence. 💫
I recall something similar many years ago. Fortunately the room was briefly unoccupied over the weekend (it was the preferred room of a consultant from one of the big consulting firms who stayed with us every single week). Three rooms had been affected. Nobody got hurt. The insurance paid rack rate for months until it was fixed. Hospitality: expect the unexpected!
Culture is so important, and this is why! 👏
Impressive response under pressure! Roomza's dedication to service truly sets them apart. Kudos to Jasmine, Jason, and the team!
💯💯💯💪🏽💪🏽💪🏽💪🏽🤩🤩🤩
Partner Soler & Associates
2moAfter long philosophical chats about the hotel industry with David Turnbull we came to the conclusion that GMs are essentially firefighters. Solving problems all the time. If you need someone on your side who will solve more problems than they make, hire someone who has also been a GM.