Roumjana Zhecheva’s Post

LOOKING TO BREAK INTO CUSTOMER SUCCESS!? 👀 How should you approach a job that specifies: "Customer Success experience is essential"!? Here's where I bring in the legend that is Ryan O'Connell High-level: - Customer Success & hashtag #RevOps hero 🦸🏼 - SaaS Ones to Watch 2024 👁️ - VP, Client Services for Fuse Universal 🧨 - Ambassador for SaaS Alliance 👔 The key takeaways.. 💡 Be proactive.. Don't rely on your CV to do the talking (Hear Ryan's example).. 💡 Make it easy for the hiring manager to see why you're a great fit 🎥 👇🏼 #customersuccess #opentowork #hiring #cvtips #proactive #saas #recruitment

I wanted to take a minute to introduce myself! I'm Ani! 😊 and I overuse smiley emojis 😎 🔍 Why am I here? I'm on the lookout for new opportunities to bring my passion for #customersuccess to a dynamic team. I know, I know-- that's what everyone says. 🤷♀️ I really do mean it though! 🤗 I was laid off in November because the company I was working for unfortunately went bankrupt. After successfully boosting customer satisfaction, driving revenue growth, and managing client relationships-- I'm ready to embark on a new adventure! LIKE-- VERY READY! I am not the type of person to stay idle and my house is clean and I have a 5-year-old, so you can say I need something else to work on! 🙃 From my role as a Customer Success Manager to leading teams in a startup environment, I've honed my skills in understanding customer needs and exceeding expectations. I wholeheartedly believe in the power of #unreasonablehospitality and I am looking for the opportunity to create that environment for my clients in my next role. What Sets Me Apart? ✨ Transformed customer satisfaction from 75% to 94% in 8 weeks by utilizing data-driven insights, targeted marketing, and proactive management ✨ Increased customer retention rate by 10% in 2 months, resulting in revenue growth. Successfully evaluated processes to identify opportunities for improvement and ensure client experience is empathetic and efficient. ✨ With a strong tech background and experience in implementing innovative solutions, I'm ready to adapt to new tools and systems. So, why would you choose ME? 😊 I'm looking for a collaborative partnership. My commitment to autonomy, urgency, and problem-solving, coupled with a genuine curiosity about people, business and how to make things better, makes me a perfect fit for any Customer Success team. I bring an entrepreneurial spirit, a passion for learning, and a proven ability to adapt to new challenges. AND I'm fun to work with! 😄 I'm #opentoconnect If you know of any openings or if you'd like to connect, feel free to reach out! Your insights and recommendations are highly appreciated! Share my profile and/or this post with your network so we can get me hired already! 😋 #hiring #customersuccess #jobseeker #lookingforopportunities #hireme

I’m looking for my next opportunity! 👍 I have 6+ years of experience in #CustomerSuccess and #AccountManagement. I'd make a great addition to any team because: - I love finding ways to improve operational efficiencies with technology, and have helped increase some previous teams’ efficiency by 5%+ ➡ This means that my teammates are enabled to spend more time doing their most valuable, thoughtful, deep, or creative work, rather than burning time on admin/repeatable tasks. - I’ve helped customers realize value up to ~40% faster by developing effective, repeatable implementation plans and have reduced response time for customer-submitted tickets by up to ~90%  ➡ This means I can help identify opportunities to improve your onboarding efforts and workflows to help your customers can realize value sooner too! - I’ve helped progress millions of dollars of pipeline in a Sales Engineering/Pre-Sales capacity, I excel at distilling complex concepts for diverse audiences, and can really read a room (or a Zoom) ➡ This means I am immensely versatile and valuable teammate, who can be trusted to deftly navigate conversations focused on revenue or technology/product. - I am an autodidact and quick learner that thrives when given the opportunity learn something new ➡ This means I really get to know my customers, taking time to understand their unique business, their industry, and their challenges, so I can build out a strategy that will *actually* help them succeed. - I have a demonstrated history of exceeding my customers’ expectations and solving complex problems ➡ This means my customers can count on me and my expertise to provide realistic solutions to problems, all while balancing politics, competing interests, strong personalities, technical limitations, externalities, and long term success. 📧 If you think I’d be a good fit for your team or would benefit from connecting with someone if your network, I’d love to hear from you - please comment below or send me an email at josh.szepesi@gmail.com. Happy to send over a resume or hop on a call to chat further. 🚀 I would also love to connect with founders who are looking to kickstart their Customer Success function or have specific CS problems they’re eager to solve. If you’re in this exciting stage or know someone who is, let's chat! 

🌟 Exciting Customer Success Career Opportunity! 🌟 I'm pleased to share a fantastic job opportunity with one of my clients. My client is on the lookout for a dedicated Customer Success professional to join their innovative team. Role Highlights: 💡This position is ideal for those with a "builder" mindset, eager to develop and experience managing programs that enhance workplace engagement, diversity, and leadership skills. 💡It’s perfect for individuals that like to operative in consultative roles who are adept at thought partnership, problem-solving, event planning, and collaborating effectively with diverse teams. Why Consider This Role: ▫️Innovative Projects: You will lead engaging discussions and initiatives that connect and develop the workplace. ▫️Growth Potential: This role offers the chance to shape the Customer Success department within a growing company. ▫️Make a Bigger Impact: My client is committed to enhancing organizational culture through ongoing training and development programs provided to their customers. ▫️Flexible Work Environment: Enjoy the benefits of remote working, a flexible workplace that supports both personal and professional growth. How You Can Help: ✅ Publicly: If you're interested or know someone who might be, feel free to like, comment, or share this post. My client is keen to engage with potential candidates asap. ✅ Directly: For those who prefer a direct approach, you can message me, and I'll ensure your details are sent directly to my client's founders. About the Role: ▫️Title: Customer Success Coordinator ▫️Key Responsibilities: Lead the development and scaling of programs, manage events, and collaborate on initiatives that promote engagement, inclusivity, and leadership. ▫️Environment: Fast-paced and adaptable startup culture. For more details or to apply, please reach out to me directly. This is an excellent chance to impact a progressive company significantly. I’m looking forward to connecting the right candidate with this role and seeing my client's continued success. #hiring #clientsuccess #customersupport #humanresources #DEI #ERG #leadershipdevelopment

🚨 Newsflash 🚨 Looking for a job is HARD especially in the tech sector right now. I, like many others, have been searching for the next opportunity to let my light shine ⚡ . Here's what I've done: ✅ B2B Customer Success in Virtual and Live Events ✅ SaaS Technical Success in Virtual and Live Events ✅ Client onboarding to SaaS platforms ✅ Managed a 7 person Technical Support Team ✅ API Integrations ✅ CSS, HTML, and JavaScript ✅ Managed book of business of 25-30 accounts ranging from SMB to Enterprise ✅ Designed processes and programs for CS, Product, and DevOps teams ✅ Senior Manager in Hospitality Operations ✅ Managed an operation team of over 30 Here's what I love doing: 💡 Problem Solving // Critical Thinking ⚒ Project Management 🤩 Relationship Building 💻 Support 🎯 Strategy Here's how you can help: 📨 Referrals to B2B SaaS orgs seeking Customer Success Managers // Project Managers // Support Team. 🤘 Love in the comment section - If we have worked together in any capacity, it would mean a lot to me if you could add a recommendation to my LI or just hype me up in the comments of this post 😊 Bonus points for tagging your hiring // recruiting friends. The amount of incredibly talented people in this same boat is crazy right now. It's definitely tough out there but I'm a fighter and am excited to see where this new chapter in life takes me. Go, Fight, Win! #saas #customerexperience #customersuccess #customersuccessmanager #csm #b2bevents #b2b #b2bsaas #virtualevent #liveevents #projectmanagement #technicalsupport #technicalsupportengineer #technicalcustomersuccess #opentowork

Having the power of a network isn't just "oh I know them, they'll sign with us...", it's about connecting people to other people where there's a need. I was on a call a few weeks ago and a guy said "we could use some help in admin work, our admin person just left", so I connected him to someone I knew who did admin work. Then someone the next day who was looking for a new role said "I'm looking to do operations, and some product management work". Later in the day someone tells me "we are about to start hiring for someone to do operations, but also some product management". Well..that's a perfect introduction! And I feel like it's good karma/sales karma, but also helping companies/people in general feels fulfilling. Build the network! Never know what can pop up. #sales #networking #revops

🌟 𝐈 𝐚𝐦 𝐡𝐢𝐫𝐢𝐧𝐠! 𝐒𝐞𝐧𝐢𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ⭐ Are you a Customer Success leader passionate about impacting small business owners? If so, why haven’t you applied yet? At Jobber, we help people in small businesses be successful. Our Customer Success team plays a pivotal role in helping small business owners leverage technology to run their operations seamlessly. 𝐍𝐨𝐭 𝐜𝐨𝐧𝐯𝐢𝐧𝐜𝐞𝐝? 𝐇𝐞𝐫𝐞’𝐬 𝐦𝐨𝐫𝐞: 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐓𝐨 𝐃𝐨 👇 ▶ Lead, mentor, and develop a high-performing customer support team. ▶ Implement strategies to enhance customer satisfaction and efficiency. ▶ Collaborate with Sales, Onboarding, Product Development, and Engineering ▶ Drive continuous improvement through data analytics and feedback. ▶ Oversee daily support operations across chat, email, and phone channels. 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐁𝐫𝐢𝐧𝐠 👇 ▶ A strong people leader & mentor who has led other people leaders ▶ An expert in all things customer success & experience ▶ Experienced in leveraging data to make informed recommendations ▶ Adaptable and flexible to shift as your team changes and grows ▶ Someone who values growth & development This role is about 𝐢𝐦𝐩𝐚𝐜𝐭—on the team, the company, the customers, and the community. For more information check out the job posting or connect with me! For simple, honest, and effective job search advice: ▶ Follow me - Randi Wallace, CHRP ▶ Click the 🔔 #Hiring #JobOpportunity #CustomerSuccess #lifeatjobber

What makes your customers engage, and stay, with you? I love getting proactive feedback from my customers, during searches on why they reached out to me in the first place, how they are finding the process and IMPORTANTLY how they feel about it. The feedback is often around my energy/ vibe, the fact that I will work incredibly hard to deliver (and quickly), whilst giving the ultimate feeling of comfort to my customers, plus I am open/ upfront about expectations. Ultimately, people stay with me, because I find them the right people, who enable them to deliver for their customers... This is a snippet from a detailed email, about a Director role I am currently hiring for. #customerexperience #customerservice #contactcentre #recruitment

Do you know a B2B SaaS company looking to achieve product adoption and customer engagement at scale? I'd love it if you could connect us! Like thousands of other tech professionals, I was laid off last month. I’m looking for a position where I can impact company goals through a success strategy of proactive resources and programs. These positions have all kinds of titles. Here are some examples of words they include: Manager or Director of #CustomerEngagement, #ProductAdoption, #CustomerSuccess, #CustomerCommunity, #CustomerEducation, #CustomerEnablement, #ScaledCustomerSuccess, #CommunityEngagement ... And many more What it’s called depends on the structure of the company that needs it, which makes it challenging to locate these roles. I would love your help in reposting for reach or tagging someone who might be looking for assistance in product adoption and customer engagement, regardless of whether they have a position posted about it yet or not. I’ve got proven results– A product adoption strategy that increased product usage by 100% in 1 year, a customer onboarding strategy that reduced time to value by 75%, an average CSAT of 5/5 for customer training programs for over 2 years, a customer engagement strategy that reached a global user base of +1M users A few additional facts about me: - I am obsessive about tying efforts to business outcomes - I’m up for scrappy– I believe mess and chaos are great places to start solving problems - I have +7 years of experience in product adoption and customer engagement strategy - I’ve worked in Product Development and in Customer Success - I have +10 years of experience as a manager of people and programs  - I am always happy to roll up my sleeves and jump in, as often is needed when building out a scaleable program I have personally done the work of one-to-many customer engagement: SaaS tech tool administration and deliverables (SSO, DAP, LMS, CMS), live training, running onboarding meetings, account management, support ticketing, customer journey mapping, course creation, customer community management, customer marketing, product release management, customer advocacy programs, product analytics, and customer health reporting If you know someone who is looking for help in this area, please reach out! #opentowork

🌟 Hello, LinkedIn! 🌟 I’m beyond excited to share my digital resume video as I embark on the next adventure in my career! My time at Snackpass was a whirlwind of growth, where I dove deep into CRM systems, streamlined operations, and got creative with organization. Now, I’m ready to bring that energy and expertise to a new challenge! 🔹 A Little About Me: I’m a CRM and Operations Efficiency Specialist with a knack for making things run smoothly. Whether it’s leading CRM transitions, automating workflows, or crafting amazing videos, I love finding ways to boost productivity and drive growth. 🔹 What I Bring to the Table: • Efficiency Guru: I’ve led CRM transitions and implemented automations that seriously kick efficiency into high gear. • Team Player: I’ve managed and developed customer support teams, crafting training programs and SOPs that keep everything running like a well-oiled machine. • Data-Driven Strategist: I dive deep into data, turning insights into actionable strategies that boost performance and drive business growth. • Tech-Savvy Innovator: I’m always on the lookout for the latest tools and tech to streamline operations and elevate team productivity. • Creative Problem Solver: I thrive on challenges and love finding innovative solutions that not only solve problems but also open up new opportunities. • Customer-Centric Leader: With a background in customer support, I understand the value of putting the customer first, ensuring they’re delighted at every touchpoint. • Collaboration Champion: I believe the best results come from working together, and I’ve got a track record of fostering cross-functional teamwork to achieve common goals. I’m on the lookout for my next big opportunity—whether it’s in operations, CRM management, or sales. If you’re searching for someone who’s passionate, driven, and ready to make an impact, let’s chat! 📧 Shoot me a message at: liannabrizzi@gmail.com 📍 Based in Baltimore, MD (Remote preferred) Check out my video below, and if you know of any opportunities or just want to connect, I’d love to hear from you. Liking this, commenting, or reposting will help me get some visibility! #opentowork #letsconnect #salesoperations #CRMspecialist #jobhunt2024