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One of the key lessons i learnt after a 10 month contract as Spa Manager during the Re-Launch of a 5 Star luxury cruise line; My conduct as a leader during a dry dock and the effects on my team; A brand new experience for me - Leading a team during the uncertainty’s of a Dry Dock/ Re Launch. A dry dock was also a first for 90% of my team. Keeping a calm and ‘go with the flow’ attitude was essential not only to my own survival during this process but the culture of the team as a whole. I found that moving through with unwavering positivity and adapting calmly during challanges and set backs allowed me to naturally fall into a trusted leader position. This created for myself and my team a smooth transition into full operations. Becuase we had created a mutual trust from the beggining that any challanges would be met with patience and positivity, team members were more willing to share with me their challanges. One of the most valuable things i came to understand was not only the importance of breaking through the mental blocks of the individual but asking for the opinions of my team members and constructing ways to improve our own strategies and the environment we were working in. Setting aside ego and opening yourself up to development from all areas (which In my case was my own team members) Is not easy, but can be the difference between failing and flying.

A Good Hotel Manager should be seen as a chess master; in chess, your strategy is to move based on your strengths ... https://lnkd.in/grnv-Gt ... Great Hotel Managers know and value the unique abilities and even eccentricities of their employees ... If you are a Hotel Worker, Hotel Supervisor or Hotel Manager join my Free Linkedin Group where we talk about new topics each week … https://lnkd.in/grnv-Gt   Learning and Development Only. THIS IS NOT AN EMPLOYMENT AGENCY – I CAN NEVER GIVE YOU A JOB   PLEASE PLEASE PLEASE NO advertising. NO suppliers. No Company names or brand names. Don’t waste my time and that of our Networking friends. No Self-Promotion. I never earn any money from this hobby

Dreaming of Becoming a Cruise Director? Here’s How to Navigate the Journey! Becoming a cruise director isn’t for the faint of heart—it’s a highly competitive and challenging role that takes years of dedication to achieve! Many who rise to the position start in entry-level roles, such as: -Assistant Cruise Directors: Learning the ropes by assisting in organizing events, managing schedules, and interacting with guests. -Performers & Entertainers: Gaining experience on stage while honing their public speaking and crowd engagement skills. -Activity Staff: Hosting trivia, games, and poolside events to perfect guest interaction and event coordination. Along the way, you’ll need to master: -Leadership: Managing large entertainment teams while keeping everything running smoothly. -Adaptability: Cruise life is unpredictable—you need to think on your feet! -Energy & Charisma: You’ll be the face of the ship’s entertainment, bringing excitement to every moment. It can take years of hard work, countless sea miles, and lots of passion to rise to the top, but those who make it often say it’s the best job in the world! Are you ready to set sail on this adventure? #PaulRutterSpeaks #customerserviceproblems #customerservicetips #customerservices #customersatisfaction #customerexperience #customerappreciation #CustomerServiceExcellence #EmployeeEngagement #Teamwork #Empowerment #TeamAppreciation #CustomerExperience #HappyCustomers

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#We #need #to #save #the #entertainment #department Currently, the entire hotel sector is facing a significant labor shortage, whether in the kitchen, in the restaurant or even in the housekeeping. Whereas in these areas, even if you don't have experience, you can be train and coach, but for the entertainment department, it's not about training, whether you have it in your blood or not. I have seen many hotels keep posting entertainment vacancies every month, but in vain. The actual situation that demonstrates why we do not have entertainers on the market is very simple, it's not a question of salary, firstly it's because in hotels some people still have this bad perception of the real usefulness of the entertainer, seeing them playing and laughing with the guests all day long, so they kept persecute entertainers morally and kept gossiping behind their backs. Secondly facts demonstrates that entertainers don't have the opportunity to grow or have to wait for long time to get promoted, whenever there is an opening in their respective hotel, they will see other people from outside who will come for the position and last, but the most important reason especially for this scope of work, entertainers need to be lead by someone with a leader's mentality and not one with a manager'suit. #Reality #Consiousness #Change #Mindset