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In today's digital age, we often forget the importance of real-world experiences. At ETRetailShopFWD 2024, we discussed how true consumption engages all five senses, creating memorable and impactful shopping experiences. Let's rethink retail together. What sensory experience do you think is most important in retail? Share your thoughts! #RetailRevolution #ExperienceMatters #ForumMalls

Smells Like Sales: How Sound and Scent are Revolutionising Retail Retail is evolving beyond what we see. Today, leading brands are embracing multisensory experiences—blending sound and scent to create environments that engage customers on deeper, more emotional levels. This is hybrid retail in a whole new dimension. Think about it: music that adapts to your shopping pace, subtle scents that evoke comfort, and digital tools that allow customers to immerse themselves in an experience beyond the product itself. Multisensory engagement is turning hybrid stores into memorable destinations, where customers spend more time, engage more deeply, and leave with lasting impressions. Throughout this week, we’ll look into into how brands are using sound and scent in retail—both online and in-store. From soundscapes that create atmosphere to digital scent technology enhancing online shopping, we’ll be exploring the exciting innovations reshaping customer engagement. Stay tuned for the upcoming posts as we explore how sight, sound, and smell are working together to shape the future of retail. #MultisensoryRetail #RetailInnovation #CustomerEngagement #RetailExperience #HybridShopping #SoundInRetail #ScentInRetail #RetailDesign #FutureOfRetail #RetailTech

Simplicity can be... difficult? Consumers demand experiences that are unified across channels. Retailers creating simplified, integrated shopping experiences are winning, while fragmented experiences are causing loss of market. It’s a trend that’s only going one way. Join me to explore the organizational strategies that retailers and brands are using to create a unified shopping experience for their customers. Mark your calendar for #Groceryshop2024. See you in Vegas!

💡Did you know that an estimated 100,000 people walk down the Champs-Élysées every day, with 50% being tourists? But what if you could know more about them? Join me this week at Paris Retail Week to discover how Herta ’s cutting-edge solutions can help retailers unlock deeper insights and deliver exceptional customer experiences. Let’s connect and explore how we can elevate your retail strategies to the next level! 🛍 #ParisRetailWeek #MarketingSolutions #RetailInnovation #DataDrivenRetail

To build a brand that consumers resonate with means creating an experience. And what a brand does is more important than what it says. This is where the physical store comes into play. ✨ It offers a prime opportunity to manifest a brand and deliver an experience with tailored interactions that connect in a genuine and personal way. With the help of our vast network of brand ambassadors reporting from the frontlines, we checked the pulse on physical retail to see how three different parameters — store traffic, price sensitivity, and staff engagement — have shifted recently and what impact they have on shaping customer experiences in stores. The report will walk you through the latest stats alongside expert interviews that interpret the numbers and translate the implications for retailers today. Follow the link to download. #retail #retailstrategy #commercetrends #customerjourney #futureofretail #thoughtleadership #consumertouchpoints

Great insights and base for thoughts and planning. Please read and reach out with feedback and we are happy to help with your plans and actions ahead!

Are you curious about how leading #retailers across the globe are revolutionizing the shopping experience to cater to evolving consumer needs? What innovative strategies and technologies can you adopt to enhance customer engagement and drive growth in your grocery business? As we approach #Groceryshop2024, October 7-9 at Mandalay Bay in Las Vegas, let’s look at how global grocery leaders are leveraging cutting-edge tech and forward-thinking strategies to transform their operations. This article explores how different regions are leading the way in creating inspiring shopping experiences that resonate with today’s consumers. #TCS #CII #CustomerEngagement #ShoppingExeprience #Retail

In the world of #retail, it's the little things that make a big difference. Whether it’s the nuances of customer experience or the precision in #inventory management, attention to detail is key. At BetterCommerce, we understand that mastering the details can drive success and create memorable #shopping experiences. Discover how we help #retailers fine-tune their strategies and operations to stand out in a crowded market. www.bettercommerce.io #RetailInnovation #CustomerExperience #eCommerceSolutions #RetailSuccess #BusinessGrowth #InventoryOptimisation #RetailTechnology #DigitalTransformation #RetailTrends #RetailStrategy

Unlock the Power of In-Store Experiences Did you know that 7 out of 10 shoppers visit physical stores to discover and experience new products? 🛍️✨ In a world increasingly shaped by online shopping, brick-and-mortar stores remain essential for creating unforgettable customer experiences. Why? Because they offer something digital platforms can’t: the ability to tell your brand’s story in a tangible, memorable way. When customers walk through your doors, it’s not just about products on shelves. It’s about how they feel in your space, the conversations they have with your staff, and the unique experiences they can’t find anywhere else. These moments build loyalty, turning first-time shoppers into lifelong advocates. So, how are you using your physical store to stand out? Whether it’s through interactive displays, exclusive in-store events, or personalized service, the opportunities to connect with your audience are endless. Let’s make 2025 the year your store becomes the ultimate destination for discovery. 💡 #RetailSuccess #BrickAndMortar #CustomerExperience #BrandStorytelling

In luxury retail, personalization is key. Understanding customer preferences allows you to offer tailored recommendations, creating memorable shopping experiences that differentiate your brand. #LuxurySales #CustomerService 3 Reasons Why Personalization Matters: ▪️Enhanced Experience: Personalized journeys make customers feel valued, leading to higher satisfaction and loyalty. ▪️Brand Differentiation: Personalization fosters deeper connections with customers, helping your brand stand out. ▪️Increased Revenue: Tailored recommendations boost conversion rates and average order values, resonating with customers’ tastes. Personalization isn’t just a trend; it’s essential for building lasting customer relationships and driving growth in luxury retail. Leverage customer insights and advanced technologies to offer the tailored experiences your clients expect. #LuxuryRetail #Personalization #CustomerExperience #RetailInnovation #AIinRetail