Ryan Jankord’s Post

Conversation with my Uber driver. Whenever I take an Uber, the first thing I do is ask how the drivers day is going so far. The answer I typically get is: It’s good. It’s going smooth thanks for asking. Fine thank you. Etc. Very surface level Nothing wrong with that! My driver yesterday said something different and I believe it’s worth talking about. He said “Today is a great day because I woke up this morning”. And it hit me. He was grateful for something most people take for granted. Waking up. I believe if you are grateful for the little things you cannot have a bad day. Being grateful allows you to look at life in a different lense. A new perspective perhaps. #gratitude #perspective #medicaldevice

An open question to Uber - are you open to a brainstorm around how to address the pandemic of isolation and loneliness with your drivers? Working title: “cargiving” Idea: provide drivers the opportunity to take 2-3 hour applied listening training and provide them with local guides & resources (based on location) for riders who need social connection. Note that social connection means something like a bowling alley or meetup and not a dating situation per se. This idea is based on / inspired by a model created in Somerset England in a city called Frome. Over 700 local citizens were trained to have conversations along these lines and Frome ended up decreasing emergency care visits to the time of saying millions of pounds while increasing citizen’s wellbeing by 98%. Issues I’m sure you / others will raise: - Liability: Drivers aren’t therapists. Fair enough although I’ve had some wonderful conversations with many of my Uber drivers, and I would pay extra to have a “cargiving session” where I could choose what type of chat I wanted to have to increase my wellbeing. - Expectations: Conversations getting rated by drivers or riders would need special conditions when using this service. A rider shouldn’t feel like their needs or issies are getting rated. Drivers shouldn’t be treated as therapists. This concept is more of a driver being akin to a friendly face at the coffee shop for a chat versus therapy. - It’s new. Yes, this concept is new as is the pandemic of isolation and loneliness as stated by Vivek Murthy. So we need to try new things as a society. - It’s profitable. Where drivers could connect riders to locations that could increase their social connection, this means brand partnerships and rev share opportunities. If I was traveling to my hotel and told my rider in my cargiving session I was alone before my conference, and the driver mentioned a restaurant with great food having a care-e-oke night (another idea coming soon) and I went, the driver and Uber could get a finder’s fee. In the spirit of puns, you could also offer “purge pricing” when people need to vent after work. Seriously however, I’d love to talk more. I’m hoping to test these types of ideas with partners from Harvard and other teams who have expertise in social science, behavioral science etc. So the trials would be done in ways that involve experts in controlled settings before launching to the public. Hope to hear one you and thanks. John Ron Ivey Monika Jiang Tim Leberecht Marisa Zalabak

Have you been injured while working for a ride share company, Uber, or Lyft? Chicago Rideshare Drivers Face Unacceptably High Risk of Getting Hurt on the Job. The realities for ridesharing in Illinois and Indiana, and particularly in the Chicago Metro Area, are that drivers must deal with shocking risks of being hurt or killed in assaults with these ridesharing companies failing to respect the need (and duty) to keep workers safe on the job. If you have been injured, find out your rights and who may be held accountable here: https://lnkd.in/gEQrpzcU

What a superb story and an example of someone being an equally successful leader at both ends of the corporate ladder. There are some really useful life lessons in this post from Nat Hone.

Uber will be offering "Uber Caregiver" in an interesting move by Big Tech to enter a niche for caregivers. Those providing care for a loved one often feel overwhelmed and burnt out from the work of caregiving on top of the day-to-day of any person - food, transportation, medications. It will be interesting to see how insurance plans interact with this program and cover it. It could be a useful gap filler and respite from the never-ending tasks a caregiver handles on a daily basis, if it continues consistently and covers a wide range of tasks. If it's too narrow or only barely covered, it could just add to the mental workload of caregivers as another task to juggle. https://lnkd.in/eQ6dTZya

Uber Support Team, Dara Khosrowshahi Prabhjeet Singh I am writing to express my extreme dissatisfaction and concern regarding the unprofessional behavior exhibited by one of your shuttle drivers during my recent rides. Over the past two days, I have experienced consistent issues with the shuttle service provided, which have significantly impacted my safety and overall experience. The driver assigned to my rides has repeatedly deviated from the suggested route, causing delays and inconvenience. Moreover, on multiple occasions, the driver has canceled the ride without any valid reason, leaving me stranded at the pickup point. This behavior is unacceptable and has resulted in financial losses as I have been forced to seek alternative transportation options at a higher cost. Furthermore, the condition of the shuttle itself is appalling. The vehicle is unhygienic, and the air conditioning system is inadequate, making the journey uncomfortable, especially during the hot weather. Additionally, I have observed that the driver appears drowsy and frequently distracted by their phone while driving, posing a serious safety hazard to passengers. Despite bringing these issues to the driver's attention and expressing my intention to file a complaint, I was met with dismissive and confrontational responses. The driver's lack of accountability and disregard for passenger safety is deeply concerning. It is alarming to note that numerous other passengers have reported similar experiences with this particular driver, yet no action has been taken by Uber Partner Support Center to address these complaints. This lack of response is not only disappointing but also reflects poorly on Uber's commitment to ensuring the safety and satisfaction of its customers. I want to emphasize that I have recorded conversations with the driver where they have shown blatant disregard for my concerns and have even dared me to escalate the matter. This behavior is unacceptable and highlights the urgent need for Uber to intervene and address these issues promptly. As a loyal Uber customer, I expect better standards of service and professionalism. If this matter is not resolved satisfactorily and appropriate action is not taken against the driver in question, I will have no choice but to escalate my complaint to consumer forums and regulatory authorities. I urge you to investigate this matter thoroughly and take swift action to rectify the situation. I expect a prompt response outlining the steps Uber will take and with a compensation for all this issue which have occurred and causes a mental harrasment to me.

Will you be successful? That I don't know, but I do know my Uber driver will be. After returning from the NRA show, we collected our luggage and called for an Uber. When our driver arrived, he quickly apologized for the wait (which wasn't much of a wait at all), helped us with our bags, and into the car. Nice positioning for a tip. We learned his name was Stephen, and when I inquired if he drove full time, he told us he worked in IT and drove when he was off. Then he pointed to a stack of post office boxes in his front seat and said that he also sold cleaning supplies through Amazon. When I asked him if he could make any money doing that, he assured me he could - especially with those customers who sign up for auto shipping. Now I'm not saying you need to be working three jobs to be successful, but I am saying that when you have a fire in your belly, like Stephen, there's no doubt you will go far. And let's break Stephen's day down just a little more - when Stephen is not driving customers, he is listening to podcasts on self-help, investing, and health. So, basically, Stephen is also in school while he's working. At home, he has his twelve-year old neighbor packaging his Amazon orders for him. This win/win scenario works for the kid who is looking to make some money and Stephen doesn't have to spend the time doing that chore. Then, during his Uber trips, Stephen deposits the boxes at the post office. Stephen has learned some incredible life lessons: he maximizes his time, he continues to learn, and he finds win/win scenarios. Being successful means something different for each one of us, but there is a common thread: being self-sufficient, finding satisfaction in your life, and preparing for the future. Zig Ziglar wrote SEE YOU AT THE TOP 25 years ago - three key takeaways from that book are: *You cannot consistently perform in a manner that is inconsistent with the way you see yourself *The opportunity lies in the man and not in the job. *Education and intelligence are not the same thing To Zig's point - we all have the ability to be successful. There's no doubt Stephen will reach the top and there's no doubt that each and everyone of us can too. If you would like to read Zig Ziglar's life-changing book, message me below and I will send you a copy - because I believe that we all belong, with Zig, at the top.

I've had the absolute worst experience with Uber . For the past 2-3 months, I've been using your shuttle package, paying around ₹3300 for it. Today, I booked a shuttle for 8:01 AM, only for it to be canceled just 10 minutes before it was supposed to arrive. This is completely unacceptable—canceling a ride at the last minute is beyond unprofessional. To make matters worse, I immediately booked another trip for 9:07 AM, and yet again, it was canceled just minutes before. I ended up wasting two hours of my time and had to rely on other means of transport, spending additional money. If this is the service I can expect after paying for a shuttle package, what’s the point of even offering it? This isn't the first time this has happened. It's been a recurring issue, and I'm fed up with this inconsistency. Uber I need a solution, and I need it now! Uber #uber #uberindia #shuttlepackage #shuttle #support #concern #uberindia #customerservicefail #shuttleservice #transporttroubles #timewasted #unprofessionalservice #needsolutions #customerexperience #accountability #rideshareproblems #consumerrights #fedup

That’s the mantra shared by an Uber driver. We shared our humble beginnings on our ride. Immigrant beginnings. His journey, like my parents, like mine.   New beginnings meant: • racism • sacrifice • language barrier   But, for him, for my parents and for me: opportunity.   We saw what is possible.   And we had our community.   Supporting our journey, a helping hand financially and emotionally.   He shared a story with me.   A recent passenger, also an immigrant worked two full time jobs to make ends meet for his family, sleeps for only three hours.   Passenger’s wife booked the wrong address to his workplace.   Passenger was late.   Uber driver, checked the app, saw the cost, provided 30% discount, passenger agreed to E-transfer the ride.   Unfortunately, no E-transfer.   Reconnected with the passenger, entered wrong account number due to lack of sleep, paid someone else.   Proof on the screenshot.   Passenger offered to E-transfer the Uber driver.   Uber driver, humble, said it’s fine.   It’s tough enough, let’s not make it any harder.   Reminded me of our humble beginnings.   We didn’t have much, we had each other, family, friends and community.   If everyone is kind to each other, the world is indeed a beautiful place.   #storytelling #humble #newbeginnings #connection #mindfulness #shifthappens