S N Digital Solns Pvt Ltd’s Post

Join the wave of successful businesses using Vouchery to boost customer engagement! Vouchery lets you schedule promotions, create urgency and encourage immediate action from your audience. We hold the secrets to seamless online, mobile, and in-store promotion synchronisation. Talk to us today: https://bit.ly/3sUbYiX #MarketingSuccess #Vouchery #PromoManagement #LoyaltyProgrammes

Log in with your phone number. Use the app to get rewards from your favorite brands. Stay in full control over your data and assets. This is how simple a web3 loyalty program can be when built on Aleph Zero. Today’s classic web2 loyalty programs are still failing to increase genuine customer engagement. One recent survey showed that up to 90% of consumers have a negative general view of loyalty programs and over 54% of loyalty memberships have fallen inactive. Current web2 loyalty programs are not delivering genuine customer engagement and loyalty. This is largely due to the fact that rewards are issued within a closed system. They can’t be exchanged between different loyalty programs—and rewards can be restrictive in terms of geography and frequently expire before a user realizes it. Aleph Zero is here to change that. Read the latest article to see how we’re positioning to onboard millions of users coming from web2 audiences–and get a sneak peek of the coming announcements! https://lnkd.in/dggc9ErK

Did you know that 70% of consumers spend more with brands that offer personalized experiences? 📊✨ 🔍 Webshop personalization isn't just a trend — it's a game-changer! Here’s how: 1️⃣ Increases Conversions: Personalized experiences can boost your conversion rates by up to 10%! 2️⃣ Enhances Engagement: Tailored content keeps visitors on your site longer, with a 20% increase in on-site engagement. 3️⃣ Boosts Customer Loyalty: Personalized offers and loyalty programs can lead to a 15% rise in repeat purchases. 🛒 Ready to optimize your webshop? Contact us today and let’s make those first steps! #WebshopPersonalization #EcommerceStats #CustomerExperience #ThingsSolver #BoostYourBusiness

I've been on a few podcast talking about driving revenue by focusing on increasing customer loyalty (LTV) vs new customer acquisition. Here's an interesting article from McKinsey & Company about delivering greater customer value through loyalty and pricing. #CMO #CEO

𝐃𝐞𝐜𝐨𝐝𝐢𝐧𝐠 𝐍𝐏𝐒: 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐊𝐞𝐲 𝐂𝐨𝐦𝐩𝐨𝐧𝐞𝐧𝐭𝐬 𝐨𝐟 𝐍𝐞𝐭 𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐫 𝐒𝐜𝐨𝐫𝐞 📊 𝐍𝐞𝐭 𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐫 𝐒𝐜𝐨𝐫𝐞 (𝐍𝐏𝐒) is a vital metric used by businesses to gauge customer satisfaction and loyalty. It consists of three main components: Promoters, Passives, and Detractors. Let's dive deeper into each: 𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐫𝐬: Promoters are customers who rate your product or service highly, typically scoring 9 or 10 on the NPS scale. They are enthusiastic advocates who actively promote your brand to others, driving positive word-of-mouth and contributing to business growth. Promoters are crucial assets to any company as they help attract new customers and foster brand loyalty. 𝐏𝐚𝐬𝐬𝐢𝐯𝐞𝐬: Passives are customers who give a neutral rating, usually scoring 7 or 8 on the NPS scale. While they are satisfied with your product or service, they may not be actively engaged or loyal. Passives are susceptible to competitive offerings and may switch brands if presented with a better alternative. While they may not actively promote your brand, they also may not actively detract from it. 𝐃𝐞𝐭𝐫𝐚𝐜𝐭𝐨𝐫𝐬: Detractors are customers who rate your product or service poorly, typically scoring 0 to 6 on the NPS scale. They are dissatisfied with their experience and may share negative feedback with others, potentially damaging your brand reputation. Detractors are at risk of churning and can have a significant impact on your business's bottom line if their concerns are not addressed promptly. 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐢𝐬𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐨𝐟 𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐫𝐬, 𝐏𝐚𝐬𝐬𝐢𝐯𝐞𝐬, 𝐚𝐧𝐝 𝐃𝐞𝐭𝐫𝐚𝐜𝐭𝐨𝐫𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐛𝐚𝐬𝐞 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐟𝐨𝐫 𝐢𝐧𝐭𝐞𝐫𝐩𝐫𝐞𝐭𝐢𝐧𝐠 𝐍𝐏𝐒 𝐬𝐜𝐨𝐫𝐞𝐬 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞𝐥𝐲. 𝐁𝐲 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲𝐢𝐧𝐠 𝐚𝐫𝐞𝐚𝐬 𝐟𝐨𝐫 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐚𝐝𝐝𝐫𝐞𝐬𝐬𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤, 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐜𝐚𝐧 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐥𝐨𝐲𝐚𝐥𝐭𝐲, 𝐚𝐧𝐝 𝐝𝐫𝐢𝐯𝐞 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐬𝐮𝐜𝐜𝐞𝐬𝐬. For your app, knowing the level of Promoters and Detractors is crucial for several reasons. Promoters can help generate positive reviews, referrals, and user-generated content, leading to increased app downloads and user acquisition. On the other hand, addressing the concerns of Detractors can prevent negative reviews, reduce churn, and improve overall app performance and reputation. At Eview-Software, we specialize in leveraging 𝐍𝐏𝐒 insights to drive continuous improvement and deliver exceptional customer experiences. Let's work together to unlock the full potential of your business! #NPS #CustomerSatisfaction #Promoters #Detractors #Passives #BusinessSuccess

Learn how e.l.f. Cosmetics leveraged Braze to boost customer engagement and loyalty, leading to a 76% year-over-year increase in average monthly loyalty engagement, 77% year-over-year average uplift in conversion rates across automated communications, and 125% year-over-year increase in monthly active app users 💥 Read more in Chain Store Age:

Learn how e.l.f. Cosmetics leveraged Braze to boost customer engagement and loyalty, leading to a 76% year-over-year increase in average monthly loyalty engagement, 77% year-over-year average uplift in conversion rates across automated communications, and 125% year-over-year increase in monthly active app users 💥 Read more in Chain Store Age:

Can loyalty programs really boost customer lifetime value? 🤔 Absolutely! SC Loyalty Rewards provides tools to reward customers for actions beyond just purchases. Whether it's signing up for a newsletter, sharing a product on social media, or referring a friend, every interaction becomes a building block for loyalty. Ready to boost your customer loyalty? Schedule a free consultation with our loyalty experts and learn how SC Loyalty Rewards can help transform your business! 📅 https://bit.ly/3MKFD7C #SCLoyaltyRewards #Shopify #Ecommerce #CustomerLoyalty

Learn how e.l.f. Cosmetics leveraged Braze to boost customer engagement and loyalty, leading to a 76% year-over-year increase in average monthly loyalty engagement, 77% year-over-year average uplift in conversion rates across automated communications, and 125% year-over-year increase in monthly active app users 💥 Read more in Chain Store Age:

Learn how e.l.f. Cosmetics leveraged Braze to boost customer engagement and loyalty, leading to a 76% year-over-year increase in average monthly loyalty engagement, 77% year-over-year average uplift in conversion rates across automated communications, and 125% year-over-year increase in monthly active app users 💥 Read more in Chain Store Age: