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AI is set to revolutionise customer experience, but why do so few initiatives reach scale? Kevin McGachy shares his insights, diving deep into the barriers preventing AI from delivering on its full potential in CX. He explores how the ease of getting started with AI can quickly turn into scaling challenges and highlights the cultural and operational pain points that often stall progress. For even more in-depth strategies, check out our latest eBook on scaling AI effectively. 🔗 Read Kevin's full blog and find out more in the eBook here: https://lnkd.in/eBPu4FeF #AI #CustomerExperience #CX #DigitalTransformation #Innovation

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