Unveiling New AI Insights for 2024! 💡 Engage Customer surveyed over 30,000 community members on their views of AI in 2024, usage plans, challenges, and future outlook. Our latest report with Genesys reveals the key findings: - 42% say AI is a nice-to-have that will grow in importance. - 96% agree balancing customer privacy with AI-driven personalization will be challenging. - 61% report positive customer response to AI-driven CX initiatives. Explore the full report to gain a deeper understanding of the evolving AI landscape. 🔗 https://lnkd.in/epkta77P #AI #Innovation #TechTrends #Genesys #AIAdoption #CustomerExperience
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📣 TOMORROW: Join us for this month's Masterclass on all things data! In this virtual session, we'll walk through an analysis of 46k+ minutes of real customer service calls to uncover the most common AI-ready flows. Attendees to this webinar will master how to: 🔹 Identify the call flows that hold the most AI value and lowest risk 🔹 Align stakeholders on predictable CX and operational goals 🔹 Deliver maximum savings to the contact center Save your spot today ➡️ https://lnkd.in/g2cHC5wE #ai #cx #masterclass #contactcenter
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Good afternoon, LinkedIn family! 🌞 Ever wondered how high energy, a dash of AI, and a knack for relationship building can transform a business? Let me share a little story from my journey at JK Moving Services 🚚 Join me, as well as, other CX industry leaders to discuss how to turn your contact center cost center into a profit center when partnered with Talkdesk. #togetherwesucceed #BusinessGrowth #AI #RelationshipBuilding #genai #residentialmoving
Start 2024 off right … with memorable customer experiences powered by AI. Hear from Ken Cohen, SVP Business Development and Consumer Sales for JK Moving Services at our upcoming Special Edition Masterclass, featuring the 2023 class of CX Innovators Award winners. Using a selection of Talkdesk’s AI products, JK Moving increased call by 37% while only increasing headcount by 11%. Want to learn how? Register today! https://bit.ly/3RGkHlQ #2023CXInnovators #CX #AI #GenAI
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Enterprise Solutions Consultant | Pre-Sales | IA | WEM | CX | EX| Trusted Advisor | SaaS | @Zendesk
🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
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🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
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🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
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Recruitment Marketing and Employer Brand Specialist & Executive Talent Operations Specialist at Zendesk.
🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
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🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
-
🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
zendesk.smh.re
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🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
-
🗞️ "Businesses say generative AI in CX has improved ROI" 🥳 CX Dive recently highlighted the Zendesk #CXTrends 2024 report, which unveiled that more than 4 in 5 organizations using #GenAI in customer experience say it has improved ROI.
Businesses say generative AI in CX has improved ROI
zendesk.smh.re
