Sabio’s Post

Today is World Mental Health Day, a reminder of the importance of mental health and well-being in all areas of life, including at work. Mental health isn’t just a one-day conversation, but today serves as a reminder to check in with ourselves and those around us. 🌍💜   At Sabio, we are committed to fostering a supportive environment, where everyone feels safe to talk about mental health without fear of stigma. Every action counts—whether it's taking breaks away from your desk, chatting with a colleague, or spending some time outdoors. We asked our Sabio Mental Health First Aiders (MHFA) for their insights on looking after your mental well-being in the workplace and beyond. Scroll to take a look at what they said. 💬   We also have available resources to support our colleagues, including our Employee Assistance Programme, trained Mental Health First Aiders, menopause support, and well-being resources. #WorldMentalHealthDay2024 #MentalHealthAtWork #MentalHealthMatters #MentalHealth #Wellbeing Mental Health Foundation

We’re proud to sponsor Call Centre Helper Magazine’s 2024 Survey Report: What Contact Centres Are Doing Right Now. This year, AI is transforming the landscape - from tech vendors enhancing products to contact centre leaders reimagining CX, and agents embracing automation and augmentation on the frontlines. The survey covers Advisor Experience, AI, CX, Workforce Management, and more, with insights from over 200 contact centre professionals. Don't miss out - download the full report now 👉 https://lnkd.in/eGZEW2EJ #ContactCentre #CustomerExperience #AdvisorExperience #Automation #AI #CX #WFM

Last chance to register! ⏳ In today’s competitive airline industry, delivering exceptional customer experiences while optimising costs is more critical than ever. Don’t miss out on this exclusive webinar with Sabio & Twilio, where we reveal how AI-driven solutions are transforming leading airlines! ✅ What you’ll learn: - Proven insights from top airlines - How agile platforms like Twilio are driving rapid innovation - Practical tools to enhance CX, streamline operations, and maximise budgets Whether you’re focused on CX, operations, or cost management, this session will equip you with the strategies to stay ahead in a fast-evolving market. Register now and secure your spot: https://lnkd.in/eh2ZRz8r #AI #Airlines #IVR #Innovation #CX #Webinar

Unlock the Full Potential of Your Genesys Cloud CX! ☁ Are you maximising the power of your Cloud CX investment? Join us for an exclusive Community Day in London on Thursday, 7th November where we’ll dive into the latest Genesys Cloud CX features and innovations. Agenda highlights: ✔ Market trends: What the future holds for CX ✔ Genesys roadmap and beta programs ✔ Upskill on Genesys Cloud CX ✔ Improving CX productivity with AI ✔ Optimise your operations with Mission Control ✔ Live customer case study Don’t miss this chance to upskill, explore new features, and connect with industry experts! Register here: https://lnkd.in/dvQdB_mK #SabioCommunityDay #CXInnovation #GenesysCloud #AI #CXCommunity

Want to find out how AI is transforming customer experience in real-time? Join our exclusive webinar to discover how Transcom is revolutionising the contact centre with their groundbreaking AI-powered real-time translation solution, implemented by Sabio and Avaya. What you’ll learn: ✔ Behind the scenes: A deep dive into the AI engine and Avaya Experience Platform ✔ From AI hype to reality: How Transcom is optimsing CX and resource utilisation ✔ Live demo: Watch the real-time translation in action ✔ How to turn an idea into a working MVP in weeks ✔ Live Q&A Don’t miss out – register today: https://lnkd.in/eTmnxP9i #AI #AvayaAXP #ContactCentre #Innovation #CX

We’re here live at the 2024 UK National Contact Centre Conference! 📍 It’s been an exciting day for us so far, with our Chief Innovation Officer, Stuart Dorman, delivering an inspiring session on how technology will transform customer experiences in the decade ahead. We’ve also heard valuable insights from award-winning contact centres about delivering exceptional customer service, empowering teams, and driving real business impact. The energy here is incredible, and the event is in full swing! 🙌 #CustomerExperience #ContactCentre #Innovation #ContactCentreExcellence #CX CCMA | Contact Centre Management Association

Airline Professionals – 1 Week to Go! ✈️ Don't miss our webinar on 9th October, where we'll share how a leading UK airline achieved a 30% digital deflection by transforming their IVR system using AI-powered solutions. Learn how to: ✅ Enhance customer experience ✅ Improve operational efficiency ✅ Leverage agile platforms like Twilio Join us and register here: https://lnkd.in/eh2ZRz8r #AI #Airlines #IVR #Webinar #CX #CustomerExperience

Big changes are coming to UK contact centres! 🏢 The new Employee Rights Bill is set to reshape workforce planning with stricter rules on job security, flexible working, pay transparency, and union rights. In his latest blog, Jim Fleming breaks down what this means for contact centres and how to stay ahead. Read the full blog to learn more: https://lnkd.in/eSiiR882 📕 Download our eBook, ‘Maximising WFM Performance’, to discover practical strategies for boosting your workforce management: https://lnkd.in/ek2p3JJK #EmployeeRights #WorkforcePlanning #ContactCentre #WFM

We’re delighted to share that we’ve been selected to lead the next stage of a well-known legal expenses insurance provider’s ambitious digital transformation project. This collaboration will see the organisation migrate from their current Avaya OnDemand contact centre platform to the cutting-edge Avaya Experience Platform (AXP) CCaaS. 👏 Daniel Seaborne, our Managing Director for UK and South Africa, says: “This project represents a significant leap forward in contact centre technology. We're confident it will deliver substantial benefits to our client and their customers.” Read more: https://lnkd.in/eT8NCTyK #DigitalTransformation #CustomerExperience #CCaaS #CloudMigration #AvayaAXP #ContactCentre

Sabio partners with SEPTEO to enhance customer engagement in the legal software sector! 👏 We’re thrilled to announce our partnership with Septeo, one of the largest software publishers in France. Together, we’ll migrate Septeo's contact centre system to Genesys Cloud, enabling them to deliver exceptional and personalised customer experiences across multiple channels. Our expertise in customer experience transformation, combined with the power of Genesys Cloud, will help Septeo optimise its operations and improve customer satisfaction. We look forward to a long and fruitful collaboration. 🙌 Read more: https://lnkd.in/eWQS5BTC #CustomerExperience #ContactCentre #GenesysCloud #LegalSoftware