Sunny S.’s Post

The Standard achieved a 92% customer satisfaction rate with NICE. It’s not lonely at the top—join other prominent global brands like The Standard who have found CX AI success with NICE. Learn more: https://bit.ly/3ZNAvro #CustomerExperience #ArtificialIntelligence

Do you know what’s next for your business when it comes to CX and AI? NICE's new eBook explores the top 10 CX and AI trends heading into 2025. Get your copy: https://bit.ly/3ZNDDU2 #CustomerExperience #ArtificialIntelligence

Modern customer interactions can strain workforce planning, leading to inflated costs and diminished client value. Optimize your workforce with NICE's innovative solutions to reduce costs, enhance customer experiences, and drive sustainable growth: https://bit.ly/3TOZ6It #BPOGrowthWithNICE #ElevateCXOutsourcing #CompetitiveEdgeInCX

We're excited to sponsor #CustomerContactWeek Nashville from October 23-25! Join us at #CCWNashville for live demonstrations, thought leadership discussions, and more. The NICE team is looking forward to meeting you!

Join members of the NICE CXone Product Marketing Leadership team on Wednesday, October 30 at 11am EST as they discuss new features and strategic developments in the upcoming 24.4 CXone release!  We will review how NICE and our partners are driving innovation in the customer service space, along with the key new functions and differentiators that are part of the CXone release.  Reserve your spot today! https://lnkd.in/gydsYzgu #CustomerExperience #CXone

Interactions 2025 is where the future of CX is created. Join us from June 16-18, 2025 in Las Vegas as we explore transformative CX with thousands of experts and leaders, including: ➡️ Inspiring Customer Keynotes ➡️ Cutting-Edge Best Practices Sessions ➡️ State-of-the-Art Innovation & Demos ➡️ Unrivaled Networking Opportunities Registration is now OPEN. Are you ready? https://bit.ly/3ZIHdyR #NICEi25 #CustomerExperience #CXInnovation

Interactions 2025 is where the future of CX is created. Join us from June 16-18, 2025 in Las Vegas as we explore transformative CX with thousands of experts and leaders, including: ➡️ Inspiring Customer Keynotes ➡️ Cutting-Edge Best Practices Sessions ➡️ State-of-the-Art Innovation & Demos ➡️ Unrivaled Networking Opportunities Registration is now OPEN. Are you ready? https://bit.ly/3ZIHdyR #NICEi25 #CustomerExperience #CXInnovation

Back office issues can really slow things down, but successful companies know how to use them to improve customer experiences. Aberdeen Strategy & Research has a great report with tips on how to do the same.  Worth a read: https://bit.ly/4e9nzA9 #WorkforceManagement #BackOffice

Ready to connect with the best in Workforce Management (WFM)? Share ideas, build relationships, and discover new possibilities at our upcoming NICE User Group Annual Conference💡 Secure your spot and join us! https://bit.ly/4dwzreL #NUG #CustomerExperience #WorkforceManagement

In a recent Gartner survey, the majority of customer service and support leaders (59%) said that delivering a seamless customer journey is among their top three priorities, and 15% said that it is their single top priority. We recently sat down for a video interview with Jeannie Walters, CCXP, CEO of Experience Investigators, to talk about why and how companies can harness the power of customer feedback to transform customer journeys in ways that have the most positive impact on CX. Read more on our blog: https://bit.ly/3N8TODV #CustomerExperience