Sam Panzer’s Post

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Loyalty & Promotions Strategy | Certified Loyalty Expert™

Successful promotions efficiently link three things: 1️⃣ Brand objective  → What is the behavior change you're trying to drive? 2️⃣ Consumer objective  → What will motivate the consumer to make that behavior change? 3️⃣ Promotional mechanism  → How can you efficiently link those objectives together? This is where great customer incentives start. Without this, you're likely to juice revenue without any contribution to profitability. Along the way, you'll introduce a bunch of 2nd-order consequences: conditioning consumers to expect deals, tarnishing the brand, and decreasing the perceived quality of the purchased items. But with clear objectives & mechanisms in mind, you're much more likely to nudge customers towards profitable long-term behavior. From there, it's about audience & channel selection, then launching (and learning). This requires good tech that can incentivize specific actions (both buying behavior and non-transactional, like sharing data or engaging with content), and connect to any data source and engagement channel. That's what we provide at Talon.One. But even with great technology, you need a clear strategic view of what you're trying to achieve. Always happy to think through this with brands and share what we see innovative brands doing. Anything you'd add to this graphic? ----- Citation: based on a framework from Boston Consulting Group (BCG) in the article "Smarter Retailer Promotions for a Saturated Market" from August 2023.

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David West

Solid Grafter helping FMCG marketers create value-add sales promotions, incentivising shoppers to switch. Runner.

9mo

Collector mechanic. Self liquidating premium mechanic. Instant win. Treasure hunt. Judged mechanic. Game of skill. What about target market insights? Money back Guarantee.

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