At Samsung, we prioritize delivering customer-first Care experiences, which is why we're investing in next-generation repair options, speeding up response times and offering even more convenient access for product support. Explore how our expanded care options in partnership with AT&T and new AI-powered support tools will make device repairs more accessible for millions of Galaxy users nationwide: https://lnkd.in/eSykbPDq #SamsungCare #CustomerCare #AI
Rana Nath
2mo
Thanks Samsung for really take care of its customers. However I need Samsung help about an urgent matter. Please reply
Mike Babbar
2mo
👏👏👏
Quality Assurance Engineer Automation
2moPlease don't buy any Samsung products because after selling the product, they just give you a card in the name of warranty to trouble you. my request ID is 4393719272 I bought a TV from Samsung on May 23, 2024, for almost 2 lakhs. After just 5 days, the display started having problems. After talking to the service center, they came to check and said the TV panel needed to be changed. It's been 1.5 months now, and I have to call them every day. No one replies to emails, and I am tired of calling customer care, but they always tell me to wait. There is still no update, and they are saying there are no parts available. If there are no parts, why did they sell me the product? Has the reliability of the Samsung brand diminished so much that they can't produce or keep parts in stock? I did not expect this from Samsung, but after reading many reviews, I see many people are facing the same problem. I am now applying to go to consumer court. Please do not waste your hard-earned money on such poor service. They are just passing the time under the name of service without providing a solution. The person I have been talking to has the email ID: jitender.s@partner.samsung.com, and my request ID is 4393719272.