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Hello!!
It's truly disheartening to share my experience with Samsung Mobile promotion for the S25 Ultra. I decided to purchase this flagship device through an insurance claim, only to be informed that, according to their terms and conditions, this does not qualify as a valid purchase for the promotion. When I reached out to the ISON (promotions) contact center, I was further disappointed to learn that an "insurance" purchase is not considered a purchase and therefore does not qualify for the promotion. It feels as though Samsung is prioritizing their bottom line over their customers' satisfaction. This is very disappointing for someone who chose to invest in a Samsung flagship device. Just to add further context - I had a choice of many flagship devices from various competitors (Apple, Honor, Huawei just to name a few), but I decided to go with Samsung. The feedback I received was a blow to the gut.
Hi
Highly recommended
Im so excited! I look forward to these every time! 😍🥳
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