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I purchased a Samsung S23 FE on July 25, 2024, from Flipkart for ₹39,098. Since the date of purchase, the device has had persistent overheating issues. Despite attempting all possible troubleshooting methods, the problem remains unresolved. Additionally, the device has the following major defects: Overheating from the date of arrival Camera suddenly stops working Device auto switches off I visited the Samsung service center seeking a resolution, but they failed to fix the issue. The device remains defective, causing significant inconvenience. I have spent ₹39,098, which is not worth it for a defective product that fails to function properly. Having spent considerable time and effort trying to resolve this matter without success, I now demand a full refund along with appropriate compensation for the defective product and the inconvenience caused. If the company fails to provide the refund and compensation, I will be left with no choice but to initiate legal action to seek justice for my grievance. I request an immediate resolution to this matter.
General Manager at Indian Oil Corporation Limited (Iocl)
1mo@SamsungIndia @SamsungMobile Sr No 3101164884 Till Date No Resolution After 18 days of struggle & torture I am still disappointed and empty handed Special Thanks to Samsung Service Centre,Management,Customer Care, & Team A customer full of Guilt purchasing premium Samsung phone #sayNoToSamsung