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From Cumbersome Processes to Seamless Efficiency! 💡About John Atkins & Co. Ltd:  In the world of B2B grass machinery parts distribution, John Atkins & Co. Ltd. has been a trusted name since 1878, offering renowned brands like Briggs and Stratton, Kubota, Honda, and Husqvarna. With a diverse and complex product catalog, their existing platform struggled to meet the demands of their customers, resulting in inefficiencies and high manual workloads. 🔍Complexities in Focus:  Atkins needed a solution to manage their complex product offerings, integrate with their ERP system, and boost customer satisfaction. Their key goal was to create a user-friendly B2B web store that would reduce reliance on the sales and service department, making the ordering process more intuitive and efficient. By doing so, Atkins aimed to improve operational efficiency and drive customer adoption of their new online platform. 🌟The Results:  With the implementation of Sana Commerce Cloud, Atkins saw remarkable improvements across the board: ✅ 50% Reduction in Staff for Phone Orders  ✅ 63% Increase in Web Store Adoption  ✅ 60% Decrease in Order Returns  ✅ 50% Faster Checkout Process This transformation has not only boosted Atkins' operational efficiency but also delivered long-term cost savings. Read the full story in the comments below 👇 #casestudy #b2becommerce #efficiency #adoption #costsaving

Anthony Smits

Head of Customer Marketing at Sana Commerce

2mo

Tom Whelton thank you again for the interview, and valuable input!

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