From Cumbersome Processes to Seamless Efficiency! 💡About John Atkins & Co. Ltd: In the world of B2B grass machinery parts distribution, John Atkins & Co. Ltd. has been a trusted name since 1878, offering renowned brands like Briggs and Stratton, Kubota, Honda, and Husqvarna. With a diverse and complex product catalog, their existing platform struggled to meet the demands of their customers, resulting in inefficiencies and high manual workloads. 🔍Complexities in Focus: Atkins needed a solution to manage their complex product offerings, integrate with their ERP system, and boost customer satisfaction. Their key goal was to create a user-friendly B2B web store that would reduce reliance on the sales and service department, making the ordering process more intuitive and efficient. By doing so, Atkins aimed to improve operational efficiency and drive customer adoption of their new online platform. 🌟The Results: With the implementation of Sana Commerce Cloud, Atkins saw remarkable improvements across the board: ✅ 50% Reduction in Staff for Phone Orders ✅ 63% Increase in Web Store Adoption ✅ 60% Decrease in Order Returns ✅ 50% Faster Checkout Process This transformation has not only boosted Atkins' operational efficiency but also delivered long-term cost savings. Read the full story in the comments below 👇 #casestudy #b2becommerce #efficiency #adoption #costsaving
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Manufacturing sales are shifting to ecommerce. But ecommerce doesn’t mean putting up a storefront. B2B ecommerce success hinges on a smart blend of technology and customer-centric processes, considering the complexities of manufacturing sales. You need much more than a storefront. You need: 1) A frictionless customer experience. This is an ecommerce site that gets your customers from entry to sale in the quickest, easiest way possible. That’s it. 2) A platform that can sell complex products. It’s not enough to offer a color selector. The best B2B ecommerce platform can help sell your new thingamajig with options for sizes, features, components, and the ability to build your product based on dependencies - and yes by color. TLDR: Variant config. is a must. 2) Real-time integration. This integration is crucial for syncing inventory levels, customer service capabilities, and fulfillment processes. It allows both customers and internal users to manage and track orders with precision from placement to delivery. By ensuring data accuracy and operational efficiency, real-time ERP integration supports flawless order execution. This is just the starting lineup, but it's a powerful foundation for B2B manufacturing success in the ecommerce age. #b2b #ecommercetechnology #realtimeecommerce #variantconfiguration #frictionlesscx
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🚀 Dive into the future of ecommerce with our latest article: "Transforming eCommerce Operations: How Distributors Boost Customer Experience and Efficiency in 2024" by Dave Bent. Discover strategic approaches to elevate customer satisfaction and operational efficiency: 1️⃣ Integration of B2B ecommerce with ERP software 2️⃣ Expansion of online product information 3️⃣ Personalizing customer experiences Ready to revolutionize your ecommerce strategy? Read the full article now. https://ow.ly/6KsN50SCLXI #ecommerce #CustomerExperience Distribution Strategy Group
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a guide to bridge the gap between your traditional distribution practices and the new standards of online customer interactions
🚀 Dive into the future of ecommerce with our latest article: "Transforming eCommerce Operations: How Distributors Boost Customer Experience and Efficiency in 2024" by Dave Bent. Discover strategic approaches to elevate customer satisfaction and operational efficiency: 1️⃣ Integration of B2B ecommerce with ERP software 2️⃣ Expansion of online product information 3️⃣ Personalizing customer experiences Ready to revolutionize your ecommerce strategy? Read the full article now. https://ow.ly/6KsN50SCLXI #ecommerce #CustomerExperience Distribution Strategy Group
Transforming eCommerce Operations: How Distributors Can Boost Customer Experience and Operational Efficiency | Distribution Strategy Group
distributionstrategy.com
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K-ecommerce is the made-for-B2B ecommerce solution with a unique approach to Integration: one that’s low-risk, non-invasive, and reliable. A two-way flow of data means no unnecessary changes to or installations inside your ERP, and all the powerful features a best-in-class B2B web store needs. From robust catalog management to self-service capabilities and fulfillment optimization, our features include: 1. Build, customize, and display your online catalog 2. Offer a personalized, streamlined buying experience 3. Manage product pricing and inventory 4. Capture payments securely 5. Fulfill orders quickly and easily 6. Market your products 7. Offer customers comprehensive self-service 8. Empower your teams to offer additional and offline service, when needed 9. Secure your web store 10. Scale your business with confidence 11. Design your web store, your way 12. Get support, online or offline, 24/7 13. Enhance your ecommerce solution with individually priced add-ons
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EDI vs. eCommerce: What’s the Deal, and Which One’s Better? Let’s break this down. If you’re in the #B2B world, you’ve probably heard of EDI and eCommerce. Both are ways businesses buy and sell stuff, but they’re very different than one another. One’s old-school, and the other is shaping the future. What’s #EDI? EDI is for companies to send orders and invoices back and forth in a super-specific format. It’s been around forever and does the job. But here’s the catch: * It’s stiff. *It's expensive *It’s boring for customers. And Then There’s #eCommerce Basically creating your customers favorite online shopping experience. Browse products, order what you need, and track your order—without emailing or calling anyone. The Big Question: Who’s in Charge? With EDI, the company running the show is in charge—it’s all about making their systems run smoother. But with eCommerce, it’s all about the customer. It gives buyers the power to do what they need, when they need it. And honestly, in a world where we all expect to do things on our terms (because let’s be real, who doesn’t?), that’s huge. So, What Should You Do? If you’re dealing with the same big clients and the same orders all the time, EDI might still work. But if you want to grow, stand out, and keep your customers coming back, eCommerce is the move.
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Streamlining B2B Commerce with Adobe: Brainvire's Transformation of Eden Textile’s Digital Landscape Brainvire partnered with Eden Textile, a leading Canadian wholesale linen supplier, to revolutionize their B2B e-commerce experience. Through the integration of Adobe Commerce and Odoo ERP V17, we automated manual processes, introduced a multi-company hierarchy structure, and enhanced the overall user journey. This tailored platform not only supports multiple currencies and payment methods but also optimizes internal operations, ensuring a seamless, multi-device experience for wholesale buyers. Eden Textile now enjoys improved operational efficiency, greater customer satisfaction, and a significant boost in sales flexibility. Learn more: https://lnkd.in/dWJuuJky #Brainvire #digitaltransformation #eCommerce #digitalsolutions #AdobeCommerce #OdooERP
Revolutionizing B2B E-commerce for Premium Textiles with Adobe Commerce
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Your EPOS system might be great for in-store sales, but is it holding the rest of your business back? Common challenges EPOS users face include: Inventory that doesn’t update across eCommerce platforms and warehouses. Sales data stuck in the EPOS system, slowing down order management. Customer insights scattered across tools, making marketing campaigns difficult. SyncSpider bridges the gap by seamlessly integrating Ready2Order and other EPOS tools with ERP, CRM, and eCommerce platforms. ✅ Real-time inventory and order syncs. ✅ Centralized customer data for better targeting. ✅ Scalable solutions for growing businesses. Let’s fix your workflows and streamline your operations. Ready to get started? Contact us today. https://vist.ly/3mrwws5 #BusinessAutomation #EPOSIntegration #SyncSpider
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How can distributors choose an ecommerce platform that helps them stay efficient while meeting the high and ever-changing expectations of B2B buyers? 1. Prioritize essential features. Don’t let bells and whistles distract you from finding a platform that gets the basics, like order management and contract pricing, right. 2. Leverage integrations. Make sure your ecommerce platform can play nice with your ERP solution and other third-party services. When your data flows seamlessly, you’ll be efficient enough to scale up. 3. Enhance customer experience. B2B buyers expect the same level or personalization that they get as consumers, so you need a platform that delivers it. For more, read this article by Dave Bent: https://lnkd.in/gmUxxhKH
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Tomorrow, we unveil the winners of our first-ever Golden Bull Awards, celebrating standout achievements in B2B ecommerce! Our meticulously chosen categories highlight critical elements of successful ecommerce ventures. They demand relentless dedication to extracting value—anything less than 100% simply won’t do. So why do some B2B ecommerce programs excel while others barely keep up? Here's what distinguishes the best: 1) Pursuit of Overall Excellence: Top programs achieve excellence through innovative strategies, robust technology, and a commitment to customer satisfaction. They adopt a holistic approach, integrating both user-facing and operational elements to ensure a seamless experience. 2) President’s Club Status: Successful programs treat their digital channels as primary revenue streams, not just part of the overall mix. This focus allows for precise measurement and optimization of digital strategies, driving significant growth through targeted marketing and refined online offerings. 3) ERP Technical Champion: The effectiveness of a digital storefront often depends on the ERP system’s configuration and management. Customizing the ERP to effectively handle ecommerce specifics like pricing, customer segmentation, and order processes is crucial for operational efficiency. 4) Mastered UX: A superior user experience ensures that users can navigate the site, find information, and complete transactions effortlessly. Tailored for busy professionals, it prioritizes speed, accuracy, and efficiency. 5) Trailblazing Team: A team that pushes boundaries consistently seeks improvement and innovation, never settling for the status quo. These cross-functional teams blend technical, creative, and strategic skills to adapt and proactively explore new technologies and methods. Their goal is to enhance the e-commerce experience and boost operational efficiency continuously. Can't wait to share which manufacturers are taking home a Golden Bull or two! #goldenbullawards #b2becommerce
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For manufacturers acquire new businesses, this growth introduces new layers of complexity. Everything from managing multiple ERPs, distribution centers, and customer data sets. How do manufacturers scale effectively in such a complex environment? The answer lies in a Unified Commerce Platform. 🚀 Simplify the Complexity Without a unified commerce solution, each new acquisition can feel like a science project—piecemeal integrations, countless hours spent harmonizing data, and headaches for IT teams. This integration strategy brings all customer interactions into a single platform, making the business scalable without the constant need for IT intervention. 🛍️ More Than Just Ecommerce Manufacturers don’t need a simple ecommerce website that just takes orders. They need a platform—a comprehensive solution that integrates with everything from sales and marketing to service and finance. By offering a self-service portal, manufacturers empower their customers, distributors, and partners to manage their entire digital relationship, from checking inventory to paying invoices. 📊 Data at Your Fingertips One major advantage of a unified platform is data accessibility. Customer reps no longer need to navigate different systems to find information. With all order and interaction data in one place, manufacturers can dramatically improve customer satisfaction, as demonstrated by real-world cases where businesses saw a 35% increase in customer satisfaction and a 28% increase in conversion rates. #Manufacturing #Scalability #UnifiedCommerce #DigitalTransformation #B2BCommerce
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Head of Customer Marketing at Sana Commerce
5moTom Whelton thank you again for the interview, and valuable input!