Sanas’ Post

#Dreamforce 2024 was an unforgettable experience, packed with game-changing insights! Here are some of the biggest highlights shaping the future of customer experience and innovation. #dreamforce2024 #salesforceohana #salesforce #kizzyconsulting

Is it just me? Verint is not a #WEM company, but an interaction management company. So a competitor for Avaya, Five9, 8x8, Vonage and the other #ccaas and #crm orgs that integrate with them. By partnering with Verint "you're helping to park their tanks on your lawn" might be one way of putting it. Thankfully these vendors have a non-competing alternative: Calabrio, Inc. #cx #contactcenter #modernUX #awesomedashboards #truecloud #bestofbreed #nimble #Calabriocares #WFM #qualitymanagement #botanalytics #trustedally Joel Martins Ken Carney Dillon Nugent Tim Klein

Looking to learn more about Salesforce? CHECK OUT their rating in the 2023 #BuyersGuide for Contact Centers. https://bit.ly/46rvbcN #CX #CustomerExperience #ContactCenterSuites #ContactCenter #TechVendor #Business #IT

🚀 Boost your customer experience with ScreenMeet CoBrowse embedded in Salesforce! Walk through this self-guided, interactive product tour to understand what the customer AND agent see during a CoBrowse session, and how easy it is for your customers to mask their PII and have a secure screen sharing session. https://hubs.la/Q02t1P5H0 #customerexperience #customersupport #contactcenter #saleforce

📈 69% of respondents to a global ServiceNow survey on the customer experience landscape said they’d switch brands based on poor customer service, whereas 84% said they’d recommend a brand based on great customer service. What makes a great experience? Find it out with Atlafy - Your Trusted ServiceNow® Partner 👉 https://lnkd.in/dvBpYj3j #WeAreAtlafy #ServiceNowPartner

Zendesk + Salesforce= Empowering your entire customer team. By syncing data across both platforms, your teams can access real-time customer information and support cases seamlessly. Boost collaboration, enhance customer experiences, and manage interactions with ease. Learn more and start integrating here:https://okt.to/GMWv7Z #Salesforce #Zendesk #Integration #CustomerExperience #Automation #TeamCollaboration

If you like improved operational efficiency, better #CX & more informed decision-making, you're going to love API #integration. We're exploring 10 business use cases right this way ➡️ https://bit.ly/3PGhNMl

If you like improved operational efficiency, better #CX & more informed decision-making, you're going to love API #integration. We're exploring 10 business use cases right this way ➡️ https://bit.ly/3J1AcPX

Knowing your customer's #DigitalExperience is the key to delivering a great experience. The #TruExperience™ platform for #CallCenters gathers intelligence from your entire #ITinfrastructure to provide the service perspective of every user. http://ow.ly/o4KC50Ls0hV #BetterDataEqualsBetterDecisions #CXDFearlessly #Truiem

If you like improved operational efficiency, better #CX & more informed decision-making, you're going to love API #integration. We're exploring 10 business use cases right this way ➡️ https://bit.ly/3PEC5Wx