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Learn why understanding customer success is crucial for driving business growth and fostering long-term client relationships through CEPE's Customer Success program. Here's a testimonial from one of our students from the program: ➡️ Program info: https://hubs.ly/Q02nhbNL0 💡Instructor: G Hernandez! #customer #professionaldevelopment #customersuccess #studentexperience #upskill

Excited to share my key takeaways from completing the Strategic Customer Success Management course CustomerSuccessU.org Key learnings: 1. Transitioning from tactical interactions to strategic conversations is essential for uncovering opportunities for deeper engagement, value addition, and long-term relationships with customers. CSMs should not solely focus on day-to-day tasks or issues, but also ask strategic questions to better advise customers and forge stronger, value-driven relationships. 2. Adaptability and constant iteration are crucial in the dynamic landscape of customer success. Change is constant, highlighting the need for CSMs to remain flexible and continuously evolve their approach. 3. Being proactive should be the lifestyle of every CSM. Proactively engaging with customers allows CSMs to anticipate needs, address concerns preemptively, and ensure a positive customer experience. Huge thanks to Elizabeth Russell and CustomerSuccessU.org for the invaluable insights! Excited to apply these learnings in my journey towards becoming a more strategic Customer Success Manager. 💡 #CustomerSuccess #ProfessionalGrowth #StrategicCSM #professionaldevelopment

As a CSM, knowing when to include attachments versus when to keep things simple with just an email can make a big impact on customer communication. Attachments work well for detailed walkthroughs, highlighting sub-metrics, or adding visual elements. However, for concise, high-level summaries with important metrics and visual aids, an email without attachments often keeps things clearer and easier to digest. Check out the image below for tips on when it's best to send just an email or include an attachment! #customersuccess #csm #revenueoperations #revops

Feeling overwhelmed by complex workflows, frustrated customers, and endless support tickets? Ayuda is your beacon of hope, ready to guide you out of the labyrinth of customer support challenges and onto a well-lit path to success. Experience the clarity of Ayuda: 1. Illuminate Your Journey: No more stumbling in the dark! Ayuda shines a light on your support path, offering real-time insights, data-driven decisions, and actionable strategies for continuous improvement. 2. Effortless Solutions at Your Fingertips: Say goodbye to toiling away with manual tasks! Ayuda empowers you with automation tools, intelligent features, and intuitive interfaces, turning customer support into a breeze. 3. Your Partner in Customer Success: We're not just software; we're your dedicated teammate on the journey to customer excellence. Ayuda provides ongoing support, training, and resources to help you achieve your goals. 4. Crystal-Clear Communication: Bridge the communication gap! Ayuda facilitates seamless interactions between you and your customers, ensuring that every message is understood and every issue is resolved effectively. 5. Reach Across Borders, Connect with Customers: No matter your location, Ayuda extends your reach and fosters meaningful connections with customers worldwide. Local support teams ensure you're never alone on your global journey. Ready to embrace the Ayuda journey? Choose Ayuda and illuminate your path to customer support excellence. Experience the power of streamlined processes, effortless solutions, and unwavering partnership. #AyudaSuccess #SimplifySupport #IlluminatedPathToSuccess #EffortlessSolutions #CustomerSuccessPartner #ClearCommunication #GlobalAccessibility #LocalDedication #CustomerSupportExcellence #AyudaJourney #StreamlinedSupport

Feeling overwhelmed by complex workflows, frustrated customers, and endless support tickets? Ayuda is your beacon of hope, ready to guide you out of the labyrinth of customer support challenges and onto a well-lit path to success. Experience the clarity of Ayuda: 1. Illuminate Your Journey: No more stumbling in the dark! Ayuda shines a light on your support path, offering real-time insights, data-driven decisions, and actionable strategies for continuous improvement. 2. Effortless Solutions at Your Fingertips: Say goodbye to toiling away with manual tasks! Ayuda empowers you with automation tools, intelligent features, and intuitive interfaces, turning customer support into a breeze. 3. Your Partner in Customer Success: We're not just software; we're your dedicated teammate on the journey to customer excellence. Ayuda provides ongoing support, training, and resources to help you achieve your goals. 4. Crystal-Clear Communication: Bridge the communication gap! Ayuda facilitates seamless interactions between you and your customers, ensuring that every message is understood and every issue is resolved effectively. 5. Reach Across Borders, Connect with Customers: No matter your location, Ayuda extends your reach and fosters meaningful connections with customers worldwide. Local support teams ensure you're never alone on your global journey. Ready to embrace the Ayuda journey? Choose Ayuda and illuminate your path to customer support excellence. Experience the power of streamlined processes, effortless solutions, and unwavering partnership. #AyudaSuccess #SimplifySupport #IlluminatedPathToSuccess #EffortlessSolutions #CustomerSuccessPartner #ClearCommunication #GlobalAccessibility #LocalDedication #CustomerSupportExcellence #AyudaJourney #StreamlinedSupport

Customer enablement is the tactical side of customer training. It's your way of supporting your customers in the short term to put training into action so they will have the best results with your product or service. #alwayslearning #learninganddevelopment #customerengagement

Nearly two-thirds (67%) of customer support professionals rely on technology in almost every aspect of their work. 36% use technology for every task. What do customer service professionals look for in their tools? Our State of Customer Support Technology Report outlines their top priorities: 1. Integration: Customer service pros want to do everything in one system to simplify workflows so they can spend more time focused on customers. 2. Reliability: Support reps need reliable customer communication to build trust and resolve issues efficiently. 3. Collaboration: Teams need to be able to work together cross-functionally to serve customers better. 4. Communication tracking: CSRs need to be able to track all communications so customers always receive responses that are in context and don’t force them to repeat information. 5. Performance tracking: Tracking key KPI metrics helps teams know what’s working and what isn’t. #customersupport #customerservice 6. Automated responses: Automation helps CSRs help more customers in less time. What are your team’s priorities when evaluating customer support tools?

Customer enablement is the tactical side of customer training. It's your way of supporting your customers in the short term to put training into action so they will have the best results with your product or service. #alwayslearning #learninganddevelopment #customerengagement

Do you think it's fair to 𝐥𝐞𝐯𝐞𝐥 𝐭𝐡𝐞 𝐩𝐥𝐚𝐲𝐢𝐧𝐠 𝐟𝐢𝐞𝐥𝐝 with your customers? Poorly prepared customer management poses a serious risk for project failure. 𝐂-𝐥𝐞𝐯𝐞𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 is the key to more Project Success. ✅ Check the link below to learn how to do that. #projectsuccess #customereducation #dynamics365

The online version of the Mastering Customer Escalations program is available now! It is designed for individuals to help you improve your skills in managing challenging situations, difficult conversations and upset customers. All critical ingredients to customer success! Get ahead of your colleagues and learn these skills. Click on this link to check it out https://lnkd.in/g3da_N4G ...meanwhile here is a 1 minute sound bite of what to expect. #technology #customersuccess #projectmanagement #digitaltransformation #transformation #deriskyourprojects  #themanwhodefusesbombs