S&S Hospitality’s Post

𝐅𝐨𝐨𝐝 𝐟𝐨𝐫 𝐭𝐡𝐨𝐮𝐠𝐡𝐭: 𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐝𝐢𝐧𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞? Is it the taste and quality of the food, the ambiance and atmosphere, or the service and hospitality? Share your thoughts in the comments and let's get the conversation started! #FoodieCommunity #DiningExperience #FoodForThought #CulinaryDelights

A Taste for the Good Life: Consumer Trends in F&B Whether you’re a hotel outlet or a standalone restaurant, restaurateurs have noticed a sea-change in consumer preferences over the past few years. Read more from our latest blog here: https://lnkd.in/ejysR4wh

If you enjoyed this Thread, you’ll love this one on Understanding the Restaurant Industry: Challenges & opportunities in culinary, hospitality, retail. Here you go: https://lnkd.in/eTJhrsxk #SmartDiningRevolution #EcoFriendlyEats #MenuMagic #ProfitBoostingTech #emenusolutions

Quick Question: Great food or Great Service ? Would you rather Good food and Great Service OR Great food and Good Service? What creates a better experience for you? I’ve been many places where the food was “good” and the servers engaged in conversation, suggested “great” options, and really exceeded expectations. And then I have been to places where the food was “great” with the price tag to match and the service was just “good.” I was just another table, on another night, and they were just waiting to process the payment. I always yearned for a CHEERS experience; where every body knows your name. The goal is to create an experience where each guests feels a sense of belonging. “GREAT” service is the heart ❤️ of every unforgettable dining experience. From warm, genuine hospitality to anticipating guests needs, “GREAT” service shapes how guests view a restaurant. It's more than just serving food 🍛; it's about creating moments that leave a lasting impression. “Good” food is essential, but “GREAT” service is what truly elevates the guest experience. #quigleyquoaching #guestexperience #goodvsgreat #hospitalityexcellence #Cheers l

Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family. -Kofi Annan Menu tests are not the most glamorous or exciting items to create. However, they are a commitment to our service standards. How can we guide our members on a dining experience if we do not know the road to get there? #Servicestandards #Learningtools

SERVICE IS KING Guests keep coming back to your restaurant not solely because of your culinary offerings but due to the exceptional service provided by your well-trained wait staff. In a fine dining setup, service plays a pivotal role in shaping how a guest feels throughout their visit. From the moment they are greeted at the door to the time they leave, every interaction matters. Exceptional service goes beyond taking orders, it involves understanding guest preferences, anticipating their needs before they ask, and delivering a personalized experience. Well-trained staff know how to create a comfortable atmosphere, allowing guests to relax and enjoy their meal. They are attentive without being intrusive, handle special requests with grace, and respond to feedback with professionalism. #dswhospitalityconsultants

A $2 hotdog is more valuable than an expensive bottle of champagne. That is unreasonable hospitality. Food, service & design are all ingredients in the recipe of human connection. Restaurants are in the business of serving up memories, not just food. Listening to guests’ desires and executing on them, rather than serving up standardised items/gifts can create these memories. Will Guidara gives a fascinating insight into the top end of FOH in his book - Unreasonable Hospitality. Outlining how he and Danny Myers built Eleven Madison Park into the best restaurant in the world. Read a fascinating book recently? Let me know in the comments ⬇️ #hospitality #service #restaurants

Each dining decision is a small self-declaration of “I belong here.” The concept of “you are what you consume” has many authors, and I subscribe to that concept. You hear a diner say, “Oh no, I would never go there” because that particular restaurant — which could be the finest in their city or the biggest dive — does not reflect who they think they are and how they want to present themselves to the world. It can be hard for restaurateurs to think that way, however, because there is typically no place they will not go in pursuit of knowledge about the marketplace. So it is critical to know who your guests are and to cater to them in every way beyond the plate. We all work so hard on our food. But the truth of restaurant success is that, for most independent restaurant companies, food just gets you in the game. The guest experience, the price/value relationship, location, atmosphere, hospitality level, and even seemingly small things like parking and access are what cause people to make a decision to cross the threshold of your restaurant and dine. Read here to learn more: https://lnkd.in/g4yhrEmj #restaurateur #restaurant #success #businessadvice

Exciting times ahead

Did you know that negotiators who ate together while discussing business achieved 12% higher profits compared to those who negotiated without dining? Ready to dine like a pro? Here are some key do's and don'ts: DO: ✅ Know your place setting  ✅ Wait for the host to begin ✅ Engage in meaningful conversation DON'T:  ❌ Talk with your mouth full  ❌ Order the most expensive item ❌ Forget to express gratitude Remember, your manners speak volumes about your professionalism. Have a business dining tip to share? Add yours in the comments! #BusinessEtiquette #ProfessionalDining #CareerAdvice