Head - Claims, Operations and L&D, Access Insurance Broking Ltd., Certified Insurance Anti-Fraud Professional
It was surprising to note that none of the participants of this webinar were aware about the existence of the Protection of Policy Holder's Interests Guidelines of IRDAI.. It's a sad reality and this reflects the awareness of a vast majority of insurance consumers and intermediaries. Who is to be blamed for this? Every stakeholder of this insurance ecosystem has a role behind this lack of awareness among the public. We just focus on sales - numbers, figures and commissions. And after sales is always a fire fighting.. If we educate ourselves and our customers about customers rights, will it not make the after sales services like claims more smoother and merrier experience for the customer and reinforce his/her trust in the insurance industry?
Head - Claims, Operations and L&D, Access Insurance Broking Ltd., Certified Insurance Anti-Fraud Professional
Every policyholder must be aware of rights with respect to the services he/she avails from an insurance service provider. But the sad reality is that a majority of the policyholders do not have awareness about it. We at Access Insurance Broking believe in empowering the policyholder through knowledge and creating a better insured and responsible society. Our 5th webinar of the #Bima_Awaz expert talk series is dedicated to the rights of policyholders.
