Sapp Bros., Inc.’s Post

It's the second day of Customer Service Week and we're starting it by reading some fabulous reviews of our customer experience team, who are rated Excellent on TrustPilot ⭐⭐⭐⭐⭐ #customerserviceweek #onlinechat #chattous #customerservice #customerfirst #fivestar #customerreview #customerqueries #customerexperience

Let this Customer Service Week be a reminder that… It's more than just banners and candy at the reception. Let it be a time to reflect on the true purpose of customer service. Let it be a time to train your team on what it truly means to go above and beyond. Let it be a time to create new strategies on how you can surprise, delight, and exceed your customers' expectations. And above all, take out time every day this week to go above and beyond for one or more customers, creating lasting loyalty and memorable experiences. Happy Customer Service Week! #CustomerServiceWeek2024 #AboveAndBeyond #CustomerExperience #CustomerLoyalty #ServiceExcellence #Customerservicestrategy

As we celebrate Customer Service Week with the theme "Above and Beyond," it’s a reminder that exceptional service is not just about meeting expectations—it's about exceeding them. Customer centricity should be at the heart of everything we do. This means putting customers first in every interaction, actively listening to their needs, and using empathy to solve problems with care and efficiency. Going above and beyond means understanding customers deeply, leveraging data to offer personalized solutions, and continually improving how we serve them. It’s about every department working together, breaking silos, and using feedback to innovate and refine the customer experience. As we honor this week, let’s recommit to going above and beyond, ensuring that every customer feels valued, supported, and heard. Together, we can create lasting, positive impacts in the lives of our customers. Happy Customer Service week 🎂🍾🍾🍾

“Above and Beyond” means more than meeting expectations—it’s about creating memorable customer experiences that truly stand out. It’s not just about resolving issues but adding value in ways that surprise and delight. Whether through personalized support, a timely follow-up, or thoughtful gestures, going the extra mile fosters trust and loyalty. In today’s competitive landscape, businesses that consistently exceed expectations turn satisfied customers into devoted advocates. At KingMakers, going above and beyond isn’t just part of our routine—it’s who we are. Happy Customer Service Week! #Day2 #DenimOnDenim #BetKing #KingMakers #AboveAndBeyond #CustomerServiceWeek #CSW2024 #CustomerExperience #GoingAboveAndBeyond #CustomerCare #Teamwork

Discover the 7 Wastes in food service operations with Aaron on this week's Trestle Tactics. Learn how to streamline your operations, reduce costs, and enhance customer satisfaction. Watch/Listen: https://lnkd.in/ebQjKZCV #TT19

⚡️Wendy’s Dynamic Pricing: A CX Lesson⚡️ Did you read about the backlash Wendy’s 🍔 restaurant experienced related to dynamic pricing — increasing rates at high-traffic times? (Similar to Uber model) This incident illustrates the delicate balance between innovation and customer perception. And…. It highlights the importance of Voice of Customer (VoC) tactics, which must be effectively implemented to gain and sustain customer loyalty❗️ 👀 Read my newest blog article for details & proven tips about Doing CX Right®‬‬ to mitigate risks & strengthen customer relationships ….even when raising prices. 🏷️💰 🔗https://lnkd.in/egyZTn2n 📞 Need advice how to innovate without alienating your customer base? Let’s talk: https://lnkd.in/ghPGXeq #voiceofcustomer (#VoC) #pricingstrategy #customerexperience

Many lessons from this case study. Interested in your views. Comment below. ⬇️ #voiceofthecustomer #customerexperience #pricingstrategy #Doingcxright

As Customer Service Week comes to a close, it’s important to remember that our commitment to customers doesn’t end here. Every day is an opportunity to go the extra mile, to listen, and to serve with empathy. After all, customers are the heartbeat of every business, and their satisfaction is what drives our success. Great customer service isn’t just a once-a-year celebration—it’s a daily practice. Whether it’s addressing feedback, providing timely solutions, or simply offering a smile, we must continue to make customer-centricity the core of our businesses. Let’s carry the spirit of Customer Service Week into our everyday operations, ensuring that we consistently create meaningful experiences that keep our customers happy, loyal, and engaged. 𝐓𝐨 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐨𝐮𝐭 𝐭𝐡𝐞𝐫𝐞—thank you for being the champions of customer happiness.Let’s continue to raise the bar.🏅🏅 Happy customer service week🤗 #customerserviceweek2024 #aboveandbeyond

Customer Service Week: As we observe Customer Service Week, it's a perfect opportunity to reflect on the profound role that customer loyalty plays in the fabric of our experiences with brands. Loyalty is more than just repeat purchases; it’s a deep-rooted connection forged through shared experiences. Think about the brands that have supported you—those that provided comfort during challenging times, whether through excellent service, reliable products, or empathetic communication. These relationships often begin with a simple interaction, but over time, they grow into a meaningful bond. #Happycustomerserviceweek

🥳 🎉 It's day 3 of National Customer Service Week! 🥳 🎉 Waiting for customers to raise concerns? That’s reactive! Proactive service, on the other hand, anticipates their needs before they even have to ask. Think of a server in a restaurant (like Ahmed, my server) who offers a genuine check-back, noticing you’re ready for another drink and offering it before you even have to ask. It’s those proactive gestures that elevate the experience. So, ask yourself: "How can we be more proactively helpful to our customers?" Happy customers reward businesses with loyalty, leading to more frequent purchases and increased referrals. CX Top Tip of the Day: Surprise your customers by solving problems before they arise—this creates trust and keeps them returning. Tomorrow, we’ll talk about the role of feedback in shaping your customer service strategy. Don’t miss it! If you're ready to elevate your customer experience, increase customer loyalty, and drive growth, let’s have a conversation. As a Certified Customer Experience Professional, I'm here to support businesses of all sizes across all sectors! Or if you would like, why not download our FREE CX Business pack: https://lnkd.in/epedXKTA #CustomerServiceWeek2024 #CSWeek2024