#hiring Product Operations Manager, New York City, United States, fulltime #jobs #jobseekers #careers #NewYorkCityjobs #NewYorkjobs
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FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers - empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal - results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video.Job SummaryThe Product Operations team leads the product organization in developing best practices, propagating new ideas, and creating empowered product teams. From ideation through adoption, we are accountable for the processes and tools that the product team uses to create world-class technology. Product Operations creates the conditions for success within the FreeWheel product team by being the catalyst for operational improvement. The Product Operations teams focuses on several key initiatives at any given time and also handles ad hoc needs from the product organization. The Product Operations Manager will lead various activities and initiatives under that framework; specific projects will change as the organization's needs evolve. Key responsibilities in the near term may include: - Conducting an assessment of the Product Organization's current process and knowledge gaps and creating a strategic plan for improvement - Creating and executing on a strategy to drive adherence to product development and pilot best practices - Capturing, tweaking, and rolling out a Roles & Responsibilities portfolio for teams with Product and across FreeWheel who interact with Product. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.Job DescriptionCore ResponsibilitiesServe as a business leader who drives change management, iterative process improvement, and program management. Analyze, understand, create, define, document, iterate on, and evangelize Product Management processes and/or tools.Drive multiple stakeholders and cross-functional teams - including Services, Support, Revenue, Operations Excellence, and Engineering Ops - to create and align on processes and tools required by Product Management to function effectively and efficiently. Empathetically and strategically manage change and drive adoption of and adherence to new and updated process. Contribute to the Operations team strategy
CX Strategy & Operations at Outreach
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