Sarah Nohe’s Post

The Power of Anticipatory Service in F&B: Elevating Guest Experiences In luxury F&B, one of the most effective yet underutilized strategies is anticipatory service. It’s not just about meeting the guest's needs when they ask but predicting what they may need before they even realize it. This approach not only enhances the guest experience but builds lasting loyalty. For example, noticing that a guest prefers sparkling water over still, or recalling their favorite dish from a previous visit, creates a sense of personalized attention. Anticipatory service elevates the overall atmosphere and drives repeat business because guests feel valued in a way that goes beyond a typical dining experience. Implementing this mindset within your team fosters a culture of attentiveness and care. Staff trained to observe subtle guest cues and act proactively help turn a good dining experience into a remarkable one. #AnticipatoryService #FoodandBeverageLeadership #LuxuryDining #GuestExperience #HospitalityExcellence #CustomerRetention #ServiceInnovation #Foodandbeveragetrends #ProfessionalService #HospitalityLeadership #RestaurantManagement #CustomerSatisfaction #FoodAndBeverage #RecruiterAttraction #TeamDevelopment #GuestFirst #ExceedingExpectations #DiningExperience #ServiceCulture #HospitalityCareers #LeadershipInAction #ServiceStrategy #RestaurantLife #PersonalizedService

Great article from Tattle featured on Restaurant Dive's home page! Based on our decade-long experience working hands-on with hundreds of hospitality brands, we've seen firsthand how strategically using guest feedback separates the best from the rest. In this article, we break down the different operational areas in which guest feedback makes a huge difference, combined with real-world examples from Tattle partners. Check out the link in the comments below! #restaurants #insights #restaurantoperations #cx #guestfeedback

There's a lot of talk about branding, company mission, and delivery excellence, but remember, if you do not understand your customer, you'll fail. Below is one of the most elegant exercises in customer understanding from a hotel restaurant. And do you understand your customers? #massimobrebbia #branding #leadershipdevelopment

📣 **Calling All Hotel F&B Leaders!** 🍽️ Let's face it: the hotel and resort industry is renowned for luxury, but when it comes to Food & Beverage operations, are we stuck in the past? 🤔 It's time to dust off those outdated menus and rethink our approach to service. Whether it's clunky POS systems, uninspired room service options, or lackluster dining experiences, there's always room for improvement. And let's not forget our local clientele! 🌆 How can we make our F&B offerings a go-to for locals as well as guests? From hosting community events to featuring local produce and flavors, the opportunities are endless. What would you change in your F&B operations if you had a magic wand? 💫 From tech upgrades to reinventing the guest experience, your insights could lead the way to a revolution in our industry. Drop your thoughts below and let’s stir the pot together! 🥄 #HospitalityRevolution #FandBInnovation #HotelManagement #ResortLife #GuestExperience #CulinaryExcellence #FutureOfHospitality #IndustryInsights #LocalFlavors --- What specific challenges do you see in the current F&B operations?

How is American Express driving new growth using strategic renewal? By focusing on dining. With the Cobalt card, Resy and now Tock, they are leveraging the desire to dine to create new growth. The American Express platinum card was launched the same year I was, 1984. It had a long run as THE premium card in the market. Over the past couple years, has been challenged by Chase Sapphire and Visa Infinite Privilege, amongst others. All of these cards have competing on a shared understanding that the consumer valued one thing: status. Amex has decided to reframe what status means for it's customers. Status means access. In their case, access to dining experiences. By moving into the reservation based dining space, they can use their owned platforms to provide benefits to Amex membership that other card companies can not compete with. The Global Dining Access program is like airline status but for restaurants. Exclusive reservations, priority notifications and special events. With the addition of Tock, they get more exposure to higher end dining experience and tasting menus. What Amex is doing is building value in their card ecosystem that can not be easily replicable. Centurion Lounges were great. Now there are Chase Lounges. Airline points? Everyone has them. Access to Alinea, Blue Hill at Stone Barns at Per Se? A little bit of a tougher ask. https://lnkd.in/gkHHarrt

Explore the various types of mystery shops, including retail, restaurant, hotel, and service-based shops, and learn their pros and cons. https://loom.ly/l9L35XQ #MysteryShopping #CustomerExperience #BusinessInsights #Retail #Hospitality #CustomerService

Have you started using experiential gifting in your hospitality business? This offers more than just gift cards or vouchers. It provides unique, memorable experiences. ✔️ Inventive menus ✔️ Multisensory dining ✔️ Thematic events ✔️ Unique activities With a growing preference for experiences over physical gifts, offering these immersive experiences can set you apart in the competitive hospitality market. Have you been to an experiential event at a restaurant before? #ExperientialGifting #Restaurant #Hospitality #HospitalityAccountant

🔥 Is your restaurant experience as unforgettable as a concert? 🔥 Think about it—dining out as a couple can sometimes cost as much as tickets to see your favorite band or DJ. When we attend a concert, we expect a flawless experience—not just from the artist on stage, but from the entire venue: concessions, security, parking, and more. Most of the time, I leave a concert feeling energized, joyful, and satisfied with the experience relative to what I paid. So, here’s the question: Are we striving to deliver that same high level of experience to our guests—every day, every shift, and every interaction? Whether you're in QSR, full-service dining, or fine dining, are you supporting your team to create memorable guest experiences consistently? It all starts with intention. #CustomerExperience #GuestSatisfaction #RestaurantLeadership #HospitalityMatters #ServiceExcellence #DiningExperience #TeamSupport #RestaurantSuccess #RestaurantOperations #EveryGuestEveryTime #HospitalityLeadership #QSR #FineDining

We all want great value, right? But the majority of hotel and restaurant F&B leaders misunderstand the difference between great value and an exceptional customer experience. Does an increase in value always result in an improvement in customer experience? No, it doesn't. Let's take a burger for example. If someone orders a burger, which is great value ( two patties, and stacked high) but still not an inexpensive menu item. Imagine when that burger comes our and it is stacked so high that the customer cant even pick it up to eat and instead has to tackle it with their cutlery. It that a great experience for someone who was going out to eat an amazing burger? It's certainly not the experience they were expecting to have. But, yes, it is still great value for them - just not the experience they were looking for. Take a look over your menu today as see where are you prioritising value over experience. Remember, in hospitality we dont sell products, we sell experiences. #hosptiality #hotels #restaurants #customerexperience

#VIP #highendrestaurant #eventattendees Have you ever seen VIPs guests arriving for a special dining experience at a High-end restaurant? Similarly Attendees visiting your Event are your VIPs. Just as they warmly greet and seat VIPs in a comfortable and elegant manner, all you need is a Seamless Registration and Smooth check-in experience to offer your Event Attendees, making them feel at ease at the venue. While serving food, they use elegant crockery to enhance the dining experience rather ordinary plates. Similarly, instead of ordinary badges, provide your attendees with sophisticated SMART Badges that not only serve as their identity but also function as instant scanners for accessing conference sessions and exhibitor stalls. Just as exceptional service at a restaurant leaves a lasting impression, delivering outstanding hospitality at your Event will forge Strong and Positive relationships with your attendees. #SMARTbadge #easycheckin #event #seamlessregistration #attendeesmanagement www.expoplato.com stuti@expoplato.com