Sasithorn (Baitoey) Piachuad’s Post

Luxury's share of duty-free sales in Hainan is growing. Data from KPMG in a recent report underlines thathigh-end boutiques are increasing their market share on the island from 15% in 2019 to a predicted 40% next year. In fact, they are the only major segment growing in Hainan. It comes as figures from the provincial government show tourist arrivals and revenue expanding by 49.9% and 71.9% respectively in the area which is being hailed once more as one of the leading lights of the industry. This news showcases the potential in Hainan, but some of the long-term challenges, including the need for local partners and the issues with getting people on the floor and delivering a bespoke and correct brand experience remain. As major brands continue to battle to overcome these, the opportunity continues to grow. #luxury #Hainan #dutyfree

🌟 Hainan has emerged as a top domestic luxury shopping destination in China. In April 2023, its duty-free sales soared by 203% from 2019, fueled by increased allowances and favorable policies. 🏝️ The island’s duty-free retail space is set to double over the next four years, with major investments from international brands expanding its luxury offerings. 💰 Shoppers enjoy significant savings of 15% to 35% compared to other regions, making Hainan an appealing choice for both domestic and international buyers. 🛍️ Hainan’s duty-free zones offer a wide variety of luxury products, from fashion and technology to beauty items, with major retail centers like Sanya International Duty-Free Shopping Complex leading the way. 📱 Digital platforms like Xiaohongshu play a key role in influencing shopping habits, as travelers use them for product research and planning their visits to Hainan. 🔍 Discover more through our article here: https://lnkd.in/g4j2cYMm #Chinesemarket #Hainan #LuxuryShopping #DutyFree #RetailExpansion #ChinaMarket #DigitalInfluence #TravelTrends #LuxuryRetail #ShoppingExperience #DaxueStories

🥂 How do we cultivate loyalty in F&B among luxury consumers in #SoutheastAsia? Understanding, and catering, to the refined yet exquisite tastes and expectations of high net-worth individuals is crucial for establishments. To be a cut above the rest, luxury brands are increasingly diving into the space to offer immersive and exceptional experience in order to stay relevant and build loyalty among their customers. In #Thailand and #Singapore, Louis Vuitton (LV) has opened an eatery and a chocolate shop respectively. Meanwhile, Ralph Lauren opened up cafes in Singapore and #Malaysia, and Coach is collaborating with Studio Sofield in Indonesia. These brands recognise that Asian millennials consider novelty and uniqueness an essential feature when it comes to spending. Here are some strategies F&Bs could consider to entice the luxury crowd: 🤝 Collaborate with luxury brands and offer individual customisation. 👑 Create an exclusive community with VIP programs and limited-edition items. 🥗 Embed wellness and sustainability into the business. 🌟 Prioritise exceptional service and a luxurious ambiance. Loyalty cannot be bought, but earned. Go beyond the plate in providing extraordinary products and services to build it. Sources: 1. https://lnkd.in/gNnkrKek 2. https://lnkd.in/gszbVkAr

Great opportunities

Manila. My first visit to the Philippines capital. My curiosity was at very high levels. To be honest didn’t knew what to expect. Yes I did some research but the result wasn’t very clear regarding the local retail position and the level of sophistication. In summary: Key development | investment areas are #makati #rockwell #bcg (Bonifácio global city) and #entertainmentcity. The future is and will remain located here. Invested 2 days visiting some of the key malls. #MallofAsia (bigger in gla than any #menaregion of mall but with very diverse uses) #PowerPlantMall #VeniceGrandCanalMall #PowerPlantMall #Greenbelt (by Ayala) and few others from #ayalaland #AyalaMalls #Glorietta (by Ayala) and #SMSupetmalls #smprimeholdings There are 2 main department stores (#Landmark and #SMDepartmentStore). In both cases needing improvement in terms of fitout, design and probably positioning. #TheMarketPlace is in my opinion the best food retail option in the country (supermarket). #7/11 are everywhere but nothing new. Probably an opportunity for other brands #carrefour #continente and some others. #Luxury is mainly present at #greenbeltmall #lvmh #kering #richemont and many others. #greenbeltmall good job with easy design and fantastic integration with a museum and a big central garden surrounded by good quality restaurants including some #michelirestaurant like #People’sPalace. Other good brands present #Lusso #Ember by Josh Boutwood #Felix #NikkeiRobatta #Sentro1771 (good quality Filipino restaurant). In the same area (walking distance) you can find other stars such as #Sala #Blackbird #Helm by Josh Boutwood Some interesting local concepts #kulturafilipino #aranaz (beautiful brand present in some key and successful department stores in Europe and MENA) #blk513 (Gen Z) #secretfresh (Gen Z) The market isn’t sophisticated or matured yet enough but the progress will be fast. Still missing some international brands and some of the ones already present need to improve their operation and invest particularly in their fitouts, location and offer (in few cases). The key local #malls players #ayalamalls and #smmalls need to disrupt their current business to accelerate processes and optimize their product in a way that international standards are perceived specifically by tourists and for the millions of Filipinos living abroad when back in town. Aldo relevant for the Manila’s medium/high classes (specifically the #comfortableoff). Big opportunity for everyone, including international investors, in the coming 10 years. I will be back. Next stop #welbeing #vitornogueira 😀🍀☀️☀️☀️🙏🙏🙏 #malls #shoppingandtheretailindustry #shoppingcentres #retailindustry #luxuryfashion #majidalfuttaim

Well, Well, it seems I have touched a NERVE!!!After I wrote the post about Tina, she 'untagged' herself from that...Did the truth HURT Tina? Felt bad? Here's what I will do. Every time you 'UNTAG' yourself from my post, I WILL WRITE ANOTHER till you stop doing it. I have to say, giving credit to Anthony Capuano & Rajeev Menon on both, who I am much HARSHER and repeatedly criticize, They NEVER UNTAGGED themselves...Same goes to Peggy Roe & Satya Anand who I also rail against repeatedly. Let's give it another go. The 'Great' and 'Doesn't like to be tagged' Tina Edmundson, President of Luxury at Marriott International gave an interview to Caroline Tell of Forbes when she was first appointed to this position back in April 2023 and Tina says, "Across our luxury brands portfolio, we are leading in innovation and giving our guests new ways to experience our brands while exploring the world" HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!Leading in Innovation & new ways to experience our brands? How do you LIE like this Tina? That in itself requires a certain ability...Allow me to burst your bubble...Your NOT LEADING in innovation, in fact, your luxury hotels are Leading in NOTHING!!I'll give you a personal example and you can decide for yourself. Earlier this year in January, I was at The Ritz-Carlton Jakarta, Mega Kuningan where they were Blatantly involved in deception and trickery. Instead of Asprey amenities, they used FAKE Asprey Look alike pouches filled with some subpar local brand that smells horrible and is of such cheap quality. What a disgrace. Not only are they fooling us by not providing the correct amenities ( Brand Standard for The Ritz-Carlton Hotel Company, L.L.C. is Diptyque Paris), but using FAKE pouches to pass of as the real thing? That's insulting the customer twice. Tell me Tina, is this the new way to experience Ritz? Chicanery and duplicity? Bravo I say. Instead of coming to my profile and trying to untag yourself from my post which depicts the reality, may I suggest an Alternative? Why don't you visit Ritz Jakarta Mega Kuningan & ensure this doesn't happen again? As a matter of fact, why haven't you already? I have raised this issue several times this year, so have several other guests and you didn't find time in your 'busy' schedule to make a visit? I see you have been busy enjoying yourself over the past one year since you got this title, at Monaco aboard Evirma, The Ritz-Carlton Yacht Collection, The St. Regis Venice, The Ritz-Carlton Maldives, Fari Islands, The St. Regis Red Sea Resort, having a fabulous time in Miami at the Formula one Grand prix whilst staying at The Ritz-Carlton, South Beach, and The Ritz-Carlton, Melbourne. You look liked you had a lot of fun and I am so happy for you that your 'touring, investigating and assessing' new properties, but it would be great if you checked existing luxury properties like the Ritz Jakarta as well if they are following brand standards and not fooling Marriott Bonvoy customers. DO BETTER!!

Immerse yourself in an ambiance of calm, where luxury knows no bounds — Click the link in our bio to discover more! — 𝘼𝙨𝙩𝙚𝙧𝙖 𝙍𝙚𝙨𝙤𝙧𝙩 𝘾𝙖𝙣𝙜𝙜𝙪 𝘓𝘶𝘹𝘶𝘳𝘺 𝘏𝘰𝘯𝘦𝘺𝘮𝘰𝘰𝘯 𝘌𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘪𝘯 𝘊𝘢𝘯𝘨𝘨𝘶 𝘑𝘢𝘭𝘢𝘯 𝘗𝘢𝘥𝘢𝘯𝘨 𝘓𝘪𝘯𝘫𝘰𝘯𝘨 𝘕𝘰 8𝘹, 𝘊𝘢𝘯𝘨𝘨𝘶 - 𝘉𝘢𝘭𝘪 — #iniviehospitality #ThinkBaliThinkIniVie #LuxuryHoneymoonExperiencesinCanggu

I had written earlier about the fraudulent and deceitful behavior of The Ritz-Carlton Jakarta, Mega Kuningan where instead of giving you the standard Asprey amenities, they give you some local subpar products which are packaged in fake, asprey look alike pouches. Not only don't you give us a proper replacement like Diptyque Paris or Bamford and instead give us something that is so crap, you have the AUDACITY to package that crap in an asprey like pouch to fool us? to make a mockery out of someone like me, Ivin Oommen? How dare you? And after complaining to Ambassador service/consumer affairs, I got this 'Beautiful' email from the DIRECTOR OF ROOMS of this Awesome hotel. Please have a read. Anthony Capuano, this is a teachable moment for you. Look at how your employees respond. First off, there is NO APOLOGY, no hint of contrition, no sorry, nothing. I can only sense ARROGANCE from this response. Second and the funniest part, " We are in the process of getting a new products". When? AFTER 20 YEARS? Does this Director of rooms and The Ritz-Carlton Hotel Company, L.L.C. think I am a FOOL? I did my research and this Shenanigan has been going on for many years. All this talk of replacing is a LIE. If they wanted to, they could have done it years ago. As I also mentioned, back when Pierre Perusset was the First GM of this property, in his tenure of 6 years, the The Ritz-Carlton Jakarta, Mega Kuningan had Bulgari amenities. So please, spare me the nonsense. See Tony, even after the fraud, the trickery this hotel indulged in, the perfidious attitude of packaging a subpar product into an Asprey look a like, there is no remorse or sorrow. I WILL NOT STAND FOR THIS kind of Behavior. This will NOT BE TOLERATED. David Marriott and Bill Marriott, I hope your proud of what your legacy has come. Lies and deceit run afoul of this place. What Marriott International requires in addition to maintaining brand standards is EMPLOYEE TRAINING, how to write a response to its greatest Ambassador elite of the Marriott Bonvoy program. Suffice to say, I am extremely disappointed and disgusted by this kind of boorish behavior. I spend all my hard earned money on Marriott Hotels and this is what I get. Lots of hubris and no iota of humility. Shame on you all, this is very sad. Erika Alexander, Satya Anand, Rajeev Menon, Ty Breland, Debbie Marriott Harrison, Liam Brown, Don Cleary, Jim Connelly, Tina Edmundson, Carlton Ervin, Karen Finberg, Brian King, Yibing Mao, Carla Murray, Leeny Oberg, Drew Pinto, Tricia Primrose, Peggy Roe, Noah Silverman, JW Marriott, Courtyard by Marriott, Fairfield by Marriott, St. Regis Hotels & Resorts, Sheraton Hotels & Resorts, W Hotels.

Are you passionate about what you are doing? ✌️ Well, we usually use #LinkedIn for promoting ourselves or maybe request a job opportunity, but what happens if we change this actions for a second? and we use it for something else like #gratitude! There is a place in #Panama called Yoi Restaurant located in Chanis (probably you saw it once or twice crossing the neighborhood). But far from just love the Honey Butter Chicken, I would like to highlight the employees behavior. How interesting is to enter a place we're the person who opens you the door, knows your name? or Maybe the cashier (called Lili) knows your order and already know your complete name, but is almost #Blowingmind that even the supervisor (called Lourdes), ask you how is everything (and of course knows your name, likewise). I am really happy to share this Customer Service Experience that is not only focused on a daily transaction or maybe the monthly salary. Is how the Human Relations improve our experience with others with just using the secret weapon called time investment of what you care. #BabySteps ! Hopefully you can enjoy this experience too. I am sure that is completely #outsidethebox but is coming directly from the #heartofthebusiness (where any #KPI is so detailed to measure it) Thanks Yoi Restaurant employees 😉 You all acted as a free reminder that we came to this 🌎 to do something else farther than just wake up and going to a job. ~ Mel #Panamá #KeyPerformanceIndicators #employees #Clientsuccess

Final day in Chongqing, China. The biggest thing I'v seen is the frequenting of major luxury goods, which is great as you can see a real middle class grow. On the other hand it makes me want to buy bespoke and redefine what really is luxury. If you go to a certain row or surrounding areas pockets become empty extremely quickly though you can get the best suits, shirts etc. However for £50 my wife & I built by hand our own stirling silver wedding bands, with engravings and personalised design, though it did take two hours. In regard to other learnings; - I can't say this enough, learn some mandarin reading and speaking, you will need it! - Food is shopping malls are top quality, you can get some small eats or a full blown meal, reasonable prices with great service. - If you order prawns, you will literally get a full prawn most times, rip off the head and eat the rest! - Hotpot, try it, you can get spicy or non spicy, but its fully worth it, even the experience is fun. - Check temperatures! It was -2 degrees cel most of the time in Xi'an, I luckily brought my tweed coat, which was great but I stood out like a sore thumb. Wear based on researched temperatures! - You can get a sports massage for 90 mins for around £25 on discount, if asked they can give recommendations, for me it was posture was terrible and ill look like a hunchback in 10 years if I do not sort it now. So many more recommendations, DM if travelling there and I can help!