Schluter Systems’ Post

Mark your calendars now! Be sure to come see us at the Alliant Insurance Services booth and learn how we can help your organization’s insurance needs!

A powerful video. Please take a moment to watch. How uncomfortable and inappropriate did it feel to hear her talk for him as a black man, and for him to speak for her as a white women? How dehumanising not to listen to the person with the lived experience. A cleverly done performance with the microphones. I know I'm on a lived experience soap box, but after two days at a Disability Summit, I don't want to talk about much else. Let people speak for themselves, and hear what they have to say. Bring us into the decision making room, where those decisions affect us. First ask, then listen and act. #DisabilityLeadership #LivedExperience #AccessibleDesign #DiversityEquityInclusion

If you are interested in uncovering the mystery of obtaining that elusive board seat, join me at SF CFOCL on 2/21 as I moderate an amazing panel who will share their secrets.

I recently used this video in a regional GM and Director TEAMS call as I presented a quick lesson in a segment I call “fix your fixed” where I give quick tips and pointers to the GMs for their fixed ops departments. Here were the lessons: 1. INSPECTION WHAT YOU EXPECT. I love how Taffer was back in the shop, the parts department and the service lane observing and critiquing. We need to become inspector gadget more often! 2. PHONE CALLS - VOICEMAILS. It made me think the importance of greeting and responding to every customer. There will be times the customer needs to leave a voicemail, and then what? I was curious, so I called all 8 of my service and parts departments and left voicemails offering a $10 gift card for a call back…. I only got 1 call back!! OUCH! Broken process to say the least!! I encouraged the GMs to mystery shop their stores and leave voicemails to see what happens. Great job by NADA putting this one together.

Creative delivery = Impact ⚡️ How can Social Supermarket be a better role model? Suggestions in the comment section pls.

If you do one thing today - Watch this video. What emotion do you feel?

I've seen this video a few times now and each time I watch it it gives me goosebumps! If you've got a spare 2 minutes then give this a watch. #diversity #spokenwordpoetry #equitymatters

What a powerful and moving video.

This is such an impactful video. Blew my mind! And this is the original video on YouTube which you could see the expression and arm movements together with the poem. https://lnkd.in/gfzR8kai

So so powerful and brilliant.