Embarking on our 2nd Annual Retail Safari was more than just an event; it was a journey into the heart of our consumer experience. We dove deep into the world of our beloved brands – method®, Mrs. Meyer’s Clean Day®, babyganics®, and Ecover® – and emerged with valuable insights.
Our global teams united to engage as shoppers, embracing the spirit of our brands and bringing back learnings that will fuel our business. The adventure was heightened with creative costumes and challenges, adding an extra layer of fun to this hands-on exploration. A huge thank you to all the explorers who made this event wildly successful!
The most impressive feature of Mission Mars’ latest results is not the continued like-for-like sales growth across its two brands or the fact that CEO Roy Ellis believes there’s space for another 10 Albert's Schloss sites across the country (and think of the impact of that), but the fact it has been able to drive down staff turnover close to 55%.
It’s all about company culture. With industry averages around 100%, according to some sources, that’s some achievement, and the foundation for delivering those strong performances and exception customer experiences.
But just think of the cost implications of being able to retain staff as well - spending significantly less on recruitment, onboarding and training, while retaining experience and valuable know-how. Win, win.
#culture#retention#savings#happystaff
Blew my mind today with a Starbucks throwback - picture this: a world where Starbucks was less about your daily latte and more about sharing stories over a cup of the world's most exotic coffees. 🌍☕ This deep dive into coffee culture echoes something close to my heart - the essence of the travel industry. It's not just about booking flights; it's about weaving connections through every business journey.
As Starbucks redefines the concept of the 'Third Place' - that sweet spot beyond home or the office - it's clear we're riding a similar wave in the travel sector. We're in the business of creating 'Third Places' worldwide, where the essence of travel is fused with genuine connections. 🌐✈️
Now, think about this: a space where the thrill of travel meets the comfort of community. What elements would make up your perfect 'Third Place' for business travel?
Let's get creative and brainstorm together! Are we on the cusp of transforming the way we connect on the go? 🚀🤔 #BusinessTravel#ThirdPlace#NetworkingNook#RoadWarriorLife#InnovationInTravel
Drop your visionary ideas below! Let's ignite a dialogue that could reshape our travel connections. 💡👇
Is travel retail making the most of the undoubted opportunity which F&B offers to the market? The prevalence of exciting new concepts underlines the power in the sector right now and these fresh names are brining new experiences and opportunities to the market.
So what is the concern? Well, as our Senior Executive VP Marco Passoni puts it in this week's blog - all that glitters is not gold. Too often, if you scratch the sruface, these new concepts are simply the same major operators working under a new guise. That is fine if the new concept brings its new experience into the market. But is that always the case? Or are we getting the same offer and service with a new coat of paint?
Read more: https://lnkd.in/ePW4P3sT#FoodandBeverage#travelretail#experience
During my recent vacation, I embraced the opportunity to grow both personally and professionally by completing the Inside LVMH course. 📚
This enriching experience underscored a powerful truth: there are always plenty of opportunities to learn, no matter where you are!
Through the Inside LVMH course, I explored the complexities of luxury brand management, gained insights into creating unparalleled customer experiences, and learned about the importance of innovation and sustainability in today’s business landscape. These learnings are directly applicable to my role as a Customer Success Team Leader at Hostinger.
At Hostinger, our mission is to provide top-tier support and ensure our customers achieve their goals. The insights from the Inside LVMH course have empowered me to enhance our strategies in several ways:
1. Customer experience: elevating our service standards to create memorable, high-quality interactions.
2. Innovation: implementing innovative solutions to meet and exceed customer expectations.
3. Sustainability: emphasizing sustainable practices in our operations to contribute positively to the community and environment.
This journey has reaffirmed that the pursuit of knowledge never stops and every learning experience can have a profound impact on our professional growth and the value we bring to our teams.
Here's to continuous learning and the endless opportunities it brings! 🚀
#LVMH#INSIDELVMH#INSIDELVMHCertificate#learning
Last week's visit to one of our Avolta distribution centers served as a poignant reminder of the journey I've undertaken, transitioning from the realm of hotels to the vibrant landscape of retail and F&B. As I navigated through the bustling corridors and engaged with our dedicated teams, it struck me how different the environments were, yet how interconnected they remained at their core.
While the industries may vary in their nuances, the essence of my role has remained steadfast: to serve, support, and uplift our teams to achieve greatness both professionally and personally. Whether it's ensuring seamless operations in the hospitality sector or optimizing performance in retail, my commitment to nurturing talent and fostering a culture of excellence remains unwavering.
In every interaction, every decision made, and every challenge overcome, the common thread is clear: a relentless dedication to empowering individuals to reach their full potential. As I continue to evolve in this dynamic landscape, I am reminded that regardless of the industry, the heart of my work lies in cultivating growth, fostering resilience, and championing the development of not just skilled professionals, but compassionate, empathetic, and impactful human beings.
Here's to embracing the journey, embracing change, and embracing the opportunity to make a meaningful difference, wherever it may lead. #TeamEmpowerment#ProfessionalGrowth#JourneyOn
Fairprice Finest debuts at Clarke Quay!
That's right – Clarke Quay isn't just for party enthusiasts anymore. Introducing Fairprice Finest @Clarke Quay in Singapore. NTUC FairPrice
📽 Check out the video below!
🛒 Unlike the typical NTUC layout, this innovative establishment, situated in a warehouse space, offers a lifestyle-driven experience encompassing grocery and gift shopping, food & wine, and entertainment.
🛒 Nestled in the heart of Singapore's bustling entertainment and residential hub, tourists, residents from the nearby River Valley area and office crowd can anticipate a unique range of merchandise, distinct from conventional groceries.
So, what can you expect?
1.Grocer Food Hall – centrally located, offering diverse cuisines, along with Pick n Cook service, a cheese corner, fresh sushi, and more.
2. Grocer Bar – a cozy setting to unwind with a glass of wine or cocktail. Indulge in Asian specialties like the Ondeh Ondeh Cocktail for $15 each. Plus, explore an interactive screen to select your whiskey.
3. The "Orange Container" – available for private dining or events.
4. Space for cooking classes and demonstrations.
5. Singapore-themed corner – situated at the main entrance, featuring a variety of SG-themed souvenirs, collab with Singapore designer and local brands, perfect for tourists. I love this spot because it showcases to tourists the must-buy in Singapore and uniquely designed souvenirs.
🛒 It's been years since a supermarket graced this location. The last one, Japanese MEIDI-YA (now relocated to Great World City), resided at the now-defunct Liang Court along River Valley Road.
🛒 Typically, NTUC Finest outlets aren't found in town (except for the one at 111 Somerset, if memory serves me well). So, setting up shop at Clarke Quay presents a unique opportunity to raise brand awareness, especially among international visitors.
🤔 Still Curious?
Visit and explore it firsthand. I'll love to hear your thoughts!
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Til the next one. This is Kelvin C..
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#retailwallker#retail#retailnews#retailsingapore#supermarkets#branding#ccpn#kelvinc
Did you know that McDonalds serves beer in Germany?
If you think this is a random post, keep reading.
Companies such as McDonalds have realized the importance of cultural sensitivity when tapping into a new market.
Culture is king.
Numerous global studies have clearly shown that cultural sensitivity does play an important, if not crucial, role in the distribution and sale of a product because people fear being flooded by foreign culture and products (no matter how culturally-open minded)
Research shows that those businesses which have the ability to bridge the cultural gap and communicate effectively with consumers in the foreign target market are also those businesses which are successful in international sales.
What examples of successful international business have you experienced?
Prost/Cheers 🍻 !
#internationalsales#culture#culturalsensitivity
Photo by Pavel Danilyuk - thanks!
The consumer journey does not operate in silos. It’s about the interconnectedness that shapes a brand's presence. Connected #search is more than just a buzzword, and Stuart Heffernan and his team at Pernod Ricard get it! 🌟
The search for answers can be intricate and perplexing, so it is important to align internally within your organization. Know the right questions to ask your partners, and keep learning from each other.
Strategic Guide into the Unknown
3wLove that you do this. Curious to know if you factor online insights into your safari as well?