Scot Turner’s Post

Window Seats: A Secret Weapon for Restaurants & Cafés? Ever wonder why restaurants & cafés prioritize window seating? It's not just for the view! InfoTraff's findings reveal the secret: visibility. Establishments with visible, occupied window seats tend to have higher wait times and greater popularity. Quick Tips: - Train staff to prioritize window seating. - Offer incentives (better view, faster service) for choosing these prime spots. #customerinsights #customerexperience #psychologyinsights #restaurantmarketing #computervision #retailmarketing #marketingtips

The Cafe Hopping “OK,” “Good,” “Poor,” “Very Poor” Tell me your experience from your recent purchase, visiting a restaurant, visiting a cafe, visiting a hotel. I would like to know your - Ok, Good, Very Good, Poor, or Very Poor moments. I’m not a cafe hopping person, still I wanted to explore. I would like to share few of my moments of experience with my recent cafe hopping. I visited 5 cafés. 1. ☕️ OK 2. ☕️ Poor 3. ☕️ Ok 4. ☕️ Good 5. ☕️ Ok I did not visit back any of the cafe with the rating of “OK,” and “POOR” which means four out of five have lost the customer. And the one with the rating of “Good” could be considered for the re-visit, however I am not very sure of it as I did not have an excellent moment. Can you tell me what might have gone wrong? #customer #softskills #softskillstraining #softskillstrainer

Hot tip from 7 years in hospitality... A five-star review is helpful. BUT: If you love a restaurant, bar, or small business in your area, here's how you can REALLY make their day. Taking the time to flag a few of their one-star reviews as irrelevant. Here's how: Filter the reviews by "lowest to highest." Click the three dots and hit "report review." Flag 2-3 of the lowest reviews, and select either: - Not helpful - Spam - Off-topic If you want a small business to stick around, this is the best thing you can do. Restaurants and cafes spend a sad amount of time petitioning Google and Yelp to take down one-star reviews from people who reviewed the wrong place. You can help fight that :)

Not all restaurants listen to customers. But last weekend, I found one. I walked into a newly opened restaurant at my place with friends. Service, menu, ambiance - they wanted our thoughts on everything. It made my dining experience unforgettable. Being open-minded can make all the difference. It builds trust and loyalty and helps us improve. So, here's a reminder: be open and be willing to listen. They will feel it, and your business will grow. Have any memorable dining experiences? P.S. Tried Korean Ramen and loved it. P.P.S. I help B2B Founders get 10+ qualified leads each month. #customerfeedback

7 Reasons why diners will love Rapid 1. Lunch - Diners who work in offices no longer have to go to over priced sandwich shops. 2. Pre-theatre - Make the show on time with no stress 3. Groups - Group dining time is reduced by 45 minutes to 1.5 hours 4. Christmas - Rapid will save Organisers 45 mins in admin inviting and paying for guests. Venues reduce comms and admin by 45mins per booking. Table Cards | FoH Reports | Kitchen Reports 5. Reduced cost dining - More Pre-orders, 0% no-shows, better inventory management allows venue to reduce prices. 6. Vouchers & Rapid offers – A minimum of 10% and maximum of 20% of all food and drink for 3 months! 7. Rapid Guarantee - Venues will offer % back of bills if they do not adhere to the time.

Owning a Bar or Restaurant? Boost Your Business with These Tips 1. Train & Engage Your Staff: Ensure your team is well-trained and open to feedback. This builds a strong, cooperative environment, which is crucial for peak performance. 2. Innovate Your Menu: Stand out with a creative, themed menu that captures local culture or unique concepts like San Francisco’s Trick Dog Bar. Make your menu memorable! 3. Host Events & Bands: Transform your space with live music and events. Increase foot traffic and create a vibrant atmosphere that patrons love. 4. Maintain Stock & Cleanliness: Keep popular drinks stocked and your venue spotless. Regular inventory checks and a clean space are essential for a positive customer experience. 5. Emphasize Quality Control: Consistency is key in food and service quality. Regular checks and training ensure your restaurant maintains high standards. 6. Smart Purchasing: Optimize your spending on ingredients without compromising quality. A balanced approach to expenses helps maintain high standards and profitability. 7. Boost Your Online Presence: Over 77% of diners check your website first. An appealing and functional online presence can convert visitors into diners. 8. Focus on Retention: Engage your customers with special events and loyalty programs to keep them coming back. #restaurantmanagement #bartips #foodserviceindustry #hospitality

We started this business with a question: how can we use dining as a space for complete strangers to really connect? And one year and 50+ dinner parties later, we have learned SO much about curating spaces where people feel comfortable. Here are 3 things we started doing to perfect the experience and foster long-lasting connections between guests: 1)✨Including “conversation menus.” It’s intimidating to start from scratch with a stranger! We provide questionnaires at each table with questions like “what is your craziest New Yorker story” to break the ice for you and take the pressure off. 2)👩🏻🍳 Saving an hour for guests to mingle before choosing their seats. We start off with a wine or cocktail hour so that guests can mingle with as many people as possible before the meal begins. That means when the dinner service begins, guests can find their seats with newfound friends to continue forming meaningful connections. 3)🍴Hosting at memorable restaurants. We believe that setting is everything! We all remember where we were when we met our close friends or partners, which is why we find the most iconic and unique dining experiences in New York so our guests can bond over a one-of-a-kind meal. Comment where we should host a dinner party next! #dinner #dinnerparty #nycdining #nycconnection #nycdating #diningnyc #nycrestayrants #dinnerpartyideas #dinnerpartynyc #nightlife

Tune In, Don't Tune Out In the cacophonous world of feedback, reviews, and trends, tuning in to the right frequency is paramount. It's easy to get lost in the noise, but your guests' voices, their genuine feedback, and desires are the signals you must amplify. Listen, adapt, and ensure your restaurant resonates with the heartbeat of its guests. #GuestsGuide #RestaurantCoach

🚨 Attention Restaurateurs! 🚨 Today's diner's come with big expectations, It's not just about the food, premium seating is becoming a major factor in why diners choose (and return to) their favourite spots. 💡 Imagine this: •A cozy, private booth with dim lighting for date night •A lively table near the action for those who love the buzz •The best seat in the house with a stunning view for that special occasion At Tablz, we help restaurants turn every table into an opportunity for an unforgettable experience. By letting guests choose their ideal seating, you’re offering personalization that can lead to happier customers, higher revenue, and more repeat visits. 👀 What’s your take? Do you think seating plays a big role in guest satisfaction? Tell us how you feel about seating—and let’s chat about how to create the ultimate guest experience. 🍽️ #DiningExperience #RestaurantInnovation #GuestSatisfaction #Tablz #HospitalityExcellence #RestaurantMarketing

STOP for a moment and THINK about this. It is true that Guest Count x PPA = revenue. That’s math. But language is powerful. Every word you say creates an energy that people around you pick up on. That permeates your restaurant. So, if you want to maximize the sales, profit, and net worth of your successful multi-unit independent restaurant company, you had better say the right words or you are going to be turning off the people you want to motivate — your guests, crew, vendors, and community. What are you doing today that is good for the guest? What have you been doing for a long time that your guest does not appreciate? Here is what you can do: 1. Pull your team together and identify the three best things you do for your guests. 2. Next, agree on the three things you do that are the least guest friendly. 3. For each of the latter, review your options to do a better job in responding to guest preferences. 4. Resolve to take action and make improvements by assigning chosen solutions to individuals, allocate resources, and create timelines and deadlines. Read here to learn more: https://lnkd.in/gZKqTc4F #restaurateur #restaurant #success #businessadvice