Scott K. Douglas’ Post

My business model gives my team autonomy early in their tenure. They must make choices without the benefit of having learned granular details, or having someone to ask. They get to realize success very early because of that autonomy. How? I share one thing with them, then work to ensure they believe it. I tell them that when they encounter a new situation we haven’t reviewed to choose whatever action elevates the guest’s experience; and that as long as they made a choice through that lens, even if there were better alternatives, I will support their action. We get only two outcomes- most commonly successes to celebrate and share with teammates- sometimes we get developmental opportunities. Either way the organization learns and grows and our legend among guests is stronger. Casey deploys his autonomy with an ownership ethos and that will grow his legend and cause more opportunity for him to lead.

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

The most powerful bond, the one connection that determines the quality of all other relationships you have, is with yourself. Yes, you heard it right. 🧘♂️ Being at peace with who you are, embracing your strengths, recognizing your weaknesses - that's where the magic begins. This tranquility with oneself brings clarity and vision, enabling you to navigate the intricate pathways of your life, and yes, your business, more effectively. 🛤️ In the hustle and bustle of the restaurant world, we sometimes forget that our guests come to us not just for the incredible food or the stunning ambiance, but for the human connection, the shared experiences. 👥 When you are in harmony with yourself, you project authenticity, and that my friends, is contagious. Your guests will feel it, resonate with it, and will be drawn back to it, time and time again. 🧲 So today, take a moment to reconnect with yourself. Reflect, learn, grow. Only then can you truly master the art of connecting with your guests. 💡 And remember, you're not just running a restaurant - you're creating an experience. Be the best version of you to offer the best to your guests. 👍 #RestaurantCoach #PersonalGrowth #RestaurantLife #Hospitality #CustomerExperience #Authenticity #Reflection #Connection #ExperienceMatters #DonaldBurns #TheRestaurantCoach

When was the last time that a restaurant experience blew you away? Shout out to Howard Levine and his client, Mathieu Massa, owner of Queen on Miami Beach for hosting the most incredible evening, because they did. Howard had been talking about hosting our quarterly dinner at this new restaurant, and while the talk got us excited, nothing compared to the evening we had. Our men’s quarterly dinner has become more than just a meal – it is a highly anticipated evening filled with great conversations, laughter, and genuine connection. These dinners offer us all a much-needed break from the hustle and bustle of daily life. They remind us of the importance of friendship, of taking the time to unwind, share stories, and simply enjoy each other’s company. So the stage was set and wow, did it deliver. From the moment we entered this remodeled old theater, you could feel the vibe. The food was nothing short of spectacular – each dish was prepared with precision and passion. From the appetizers to the main courses, everything was a culinary masterpiece. The service was impeccable, with staff ensuring that every detail was perfect, making us feel like royalty for the night. And the venue...Simply stunning! Whether it’s the warm ambiance, beautiful glass, or the perfect balance between elegance and comfort, Queen provided the ideal backdrop for our gathering. To top it off, we got a behind the scenes tour of all of the unique spaces designed by Mathieu, a modern day Walt Disney (if you ask me). If you’re looking for a place to host your next event or even just to enjoy an unforgettable meal, I can’t recommend Queen highly enough. Here’s to more dinners, more memories, and more of what matters most – time well spent with good friends. Until next quarter!!! . . #modernbusiness #bizdev #pipeline #growth #coaching

Chicago restaurant legend gives the perfect advice on The Bear If you haven't watched The Bear you need to. But this post isn't about show but about an episode featuring Donnie Madia from the famous Avec. His line(listen to clip from 2:11-2:20) to the young chef about opening a restaurant is true no matter what business you are in: "I know that you are going to have great food. But you have to make sure your hospitality and service is overwhelming." Insert that piece of advice to whatever your industry is. ▶ I know you are going to cut hair really well. But you have to make sure your hospitality and service is overwhelming." ▶ I know you are going to have great workouts. But you have to make sure your hospitality and service is overwhelming." ▶ I know you are going to have the best quality rooms. But you have to make sure your hospitality and service is overwhelming." You get the point. Keep this piece of advice in your end when you need the reminder.

Meet the N&P team! For our first “Meet the Team,” we have a man who needs no introduction! You’ve seen him frequently on our social media, from hosting spirits tastings in our cellars to being an excellent hand model...Spirits Specialist, Steven Cook. In this series, we will be asking the Nickolls & Perks team a few questions so you can get to know the people who make N&P tick. "What’s your favourite Dram?" It's always a tricky question for a booze geek. Something peated in a port cask. "What’s your favourite local restaurant?" The Old Wharf Inn. I'll be there for another top-draw Sunday roast this month. "What’s your desert island drink?" Another toughie. A bourbon, perhaps. If you find any islands with Michter's 20 Year Old on tap, let me know. "What’s your favourite Band/Artist?" I'm a big fan of shoegaze-y style stuff like Stumbleine, Tourist or M83, they're great for a road trip. "What’s something you think is totally overrated?" Nightclubs. Too loud. Give me an old-school boozer, taproom or swanky bar any day. "...and finally What’s your guilty pleasure?" Horlicks. I'm already accused of being older than my years. A hot cup of Horlicks certainly doesn't do that reputation any favours. #NickollsPerks #MeetTheTeam

I handle my job as a professional. The last catering is just as important as the first.