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I'm a passionate leader, trusted advisor, growth and marketing specialist and strategic problem-solver who builds and develops new propositions sustainably by leveraging insight, commercial know-how and creative flair.

"I'll tell you what I want, what I really really want" (Spice Girls, 1996) When asked in the right way, people really will tell you want they want. More often, it comes out because they've not got what they wanted, or expected. There's a myriad of tricks and tips that can be used to get people to share what they really, really want is. There are even smarter ways to get people to share what they need but didn't know they want. Great researchers know the tricks so join some of them at Field Notes' Festival of Customer Delight and fill up your tool bag with some new ways to get people to open up and share their lives with you. #marketresearch #ethnography #customerexperience #consumerexperience #research #customerinsight #consumerinsight #innovation #npd

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In case you missed it, here's the recording of the launch event of The Festival of Customer Delight that we are organising in partnership with Outrageous Insight. 🎧 Listen here: https://lnkd.in/eYeRCVgu Our lineup of 15+ experts from across the world of market research will deliver tips and tactics you can use to explore your customers' needs and desires. We promise it will be informative, engaging and fun! 🌟😃 The Festival of Customer Delight will offer a unique opportunity to learn from some of the brightest minds in the industry. We're excited to have speakers such as Sign Salad, Niall Smith, Hannah Osborn from Pure Healthcare Strategy, Mike Stevens, Jill Kushner Bishop, PhD, Katie Skelton, Fox A. from Samsung Electronics and Chris Illsley from the LEGO Group. Thank you all for agreeing so enthusiastically to take part and sharing your invaluable knowledge and experiences with us! Stay tuned for more announcements, as we have many more great speakers yet to be revealed! 🎤🔜 In the meantime, find out more about the event and get your ticket at this link: https://lnkd.in/e9DgkbBT #FestivalOfCustomerDelight #MarketResearch #FieldNotes #OutrageousInsight 

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