SEA Milan Airports’ Post

👨💻 🛫 🔐 During the 2023 edition of the "International Airport Summit", organized by International Airport Review, in #London, our COO Alessandro Fidato spoke within the panel entitled: "Integrating emerging technologies into airport operations", to find out how airports are leveraging the latest technological advances to improve efficiency, safety and passenger experience. 🎤 "SEA Milan Airports has implemented a customer-centric strategy aimed at enhancing the passenger experience through a frictionless and contactless journey, leveraging technology to reduce the #time to #gate. The recent renovation of Milan's #Linate airport involved the introduction of the "Smart Security" concept at the #Security #Checkpoint: a combination of #technology and #neuroscience applied to architectural design, was designed to alleviate passenger anxiety. The new Security Checkpoint at #Linate airport, making it one of the first airports in #Europe fully equipped with EDS-CB technology. The introduction of Computed Tomography (CT) screening not only elevated security measures but also improved the #PassengerExperience by allowing them to retain computer devices and liquids in their cabin baggage, even those exceeding 100ml. Passengers positively responded to this new technology, resulting in a notable improvement of over 30% in the ACI EUROPE customer experience index #ASQ. Additionally, SEA Milan Airports achieved a 70% increase in throughput for each line while simultaneously reducing the number of security guards by 30%, effectively handling the same passenger volume as in #2019. This optimization also led to a reduction in #security wait times from 8 minutes to 4 minutes. It is therefore essential to keep up with technological #innovations by underlining the mutual #benefit deriving from allowing technology suppliers to test innovations on our #equipment." #IARSummit #AirportInnovation #TechnologyAirports