👨💻 🛫 🔐 During the 2023 edition of the "International Airport Summit", organized by International Airport Review, in #London, our COO Alessandro Fidato spoke within the panel entitled: "Integrating emerging technologies into airport operations", to find out how airports are leveraging the latest technological advances to improve efficiency, safety and passenger experience. 🎤 "SEA Milan Airports has implemented a customer-centric strategy aimed at enhancing the passenger experience through a frictionless and contactless journey, leveraging technology to reduce the #time to #gate. The recent renovation of Milan's #Linate airport involved the introduction of the "Smart Security" concept at the #Security #Checkpoint: a combination of #technology and #neuroscience applied to architectural design, was designed to alleviate passenger anxiety. The new Security Checkpoint at #Linate airport, making it one of the first airports in #Europe fully equipped with EDS-CB technology. The introduction of Computed Tomography (CT) screening not only elevated security measures but also improved the #PassengerExperience by allowing them to retain computer devices and liquids in their cabin baggage, even those exceeding 100ml. Passengers positively responded to this new technology, resulting in a notable improvement of over 30% in the ACI EUROPE customer experience index #ASQ. Additionally, SEA Milan Airports achieved a 70% increase in throughput for each line while simultaneously reducing the number of security guards by 30%, effectively handling the same passenger volume as in #2019. This optimization also led to a reduction in #security wait times from 8 minutes to 4 minutes. It is therefore essential to keep up with technological #innovations by underlining the mutual #benefit deriving from allowing technology suppliers to test innovations on our #equipment." #IARSummit #AirportInnovation #TechnologyAirports
Impressive showcase by Alessandro Fidato and SEA Milan Airports, integrating advanced technologies to enhance security and elevate passenger experience!
Thank you, Alessandro Fidato, for sharing SEA Milan Airports' innovative strategies at the 'Integrating Emerging Technologies into Airport Operations' panel during the #IARSummit 2023. Leveraging technology for a customer-centric approach is crucial, and your insights on Smart Security at Linate Airport showcase remarkable advancements. Looking forward to more collaborations and insights! 🌐✈️ #AirportInnovation #technologyadvancements