Sears Holdings India’s Post

Haier Appliances India Pvt Ltd The customer service of company is the most pathetic I have ever seen in my life. Complaint was raised on 4th April and after nearly 15 calls to customer care and 10 days later, the call is still unattended. Plus the customer care executive need to be taught how to address the customer. They prefer to disconnect the calls rather than escalate the issue. Multiple promises of call back from seniors, yet I have not received a single callback. There is no response from your X id also. Considering the situation, only option left is to approach consumer forum to solution. As per your employees, they would rather prefer paying compensation instead to solving customers problem.

Hi TTK Prestige Ltd, I am having a horrible experience with your customer care service. In May 2023, I purchased a Prestige non-stick granite cookware set (SKU 37485) from Amazon, and already the coating has worn off. Despite being within a 2-year warranty, my attempts to get a replacement have been met with frustration and incompetence. We visited the service centre at Singasandra, Bengaluru-68 and handed over the products for replacement. I was promised a ticket would be raised promptly, over a week has passed, and no update on the status. Repeated attempts to contact representatives Punith and Irshad have been fruitless. After a week of constant follow-up where my calls were mostly ignored, I was informed that the SKU code is not reflecting in their system. Irshad also mentioned that one of the damaged products may not be eligible for replacement, despite being under warranty. Attempts to reach out to customer care via email and calls to their helpline were unfruitful as no ticket had been raised to track my complaint. Contacting the Bangalore regional manager as guided by the customer care representative also yielded no response. It is disheartening to see such disregard for customer satisfaction from a reputed company like TTK Prestige Ltd. I urge you to take immediate action to address this matter and ensure that customers are provided with the quality service they deserve. #CustomerService #WarrantyIssues #UnsatisfactoryExperience #CustomerSatisfaction #PrestigeCookware #ttkprestige

I always think excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with him or her in a friendly- helpful and positive way. The idea is to leave a lasting impression on customers by working with them and assisting them in the best way possible. Excellent customer service involves being an expert on the products sold to help people make good decisions. In my past jobs. However Good customer service means meeting expectations- but excellent customer service means exceeding them.

Every company wants to provide excellent customer service to it's customers. Cos excellent customer service is the number one job in any company. As a staff,note that your character can ruin everything even when you know your job. Customer Service is not just a job, but a life style. #customerrelations #customerexperiencemanagement #relationshipmanager #customerservice

7 KEYS TO EXCELLENT CUSTOMER SERVICE After nearly a decade of interacting with and helping customers, I have learned a thing or two about what it takes to excel in the role. Here are seven key considerations: 1. Empathy: Understanding and empathizing with customers' needs and concerns is crucial. Put yourself in their shoes to provide the best possible assistance. 2. Effective Communication: Clear and concise communication is key. Whether it's over the phone, via email, or in person, being able to articulate solutions and information is vital. 3. Patience: Dealing with various customer issues can sometimes be challenging. Patience is essential for handling difficult situations calmly and professionally. 4. Product Knowledge: Knowing your company's products or services inside out is essential. Customers rely on you for accurate information and guidance. 5. Problem-Solving: Not every customer query will have a straightforward solution. Being able to think on your feet and come up with creative solutions is a valuable skill. 6. Adaptability: Every customer interaction is unique, and situations can change rapidly. Being adaptable allows you to handle diverse scenarios effectively. 7. Positive Attitude: Maintaining a positive attitude, even in stressful situations, can go a long way. It not only helps to diffuse tense moments but also leaves a lasting impression on customers. By keeping these seven things in mind and continuously honing your skills, you'll be well-equipped to excel in any customer service role.

I've faced a lot of problems recently from 7-10 customer support team where a lot of promises were made but no action was taken on top of that I was blamed for (Damaged Product) which I've never used and paid 300 on top of that to get it exchanged. It's gonna be a long story as you guys (7-10) have had me chasing you (since 16th May) for a month so bare with me: Firstly, I had to pay to get the exchange done which was in the T & C which is understandable and a very petty amount of 300rs, fine that was paid but then no update for 5 days. Which then got directed to your exchange portal where I had already mentioned the size. Secondly, when I finally get an update I don’t get the shoe in the same and get asked the question about "what size I would get it exchanged with?" 3 times and when asked why you have to ask if I've already mentioned it on the portal, your guys say It's for cross-checking. I've never had a portal cross-check 3 times on the size which was already mentioned. Thirdly, I got an update last Friday that you'll get your shoes shipped on either saturday or sunday but before that we would like to tell you, we won't be able to send the same shoes as they are not available in that size. What? Haven't I already mentioned and your catalogue was showing the same shoe available? Then I had to choose a different shoe. Fourthly, then comes the great news after 2 days that Sir the pairs of shoes that you've damaged by not wearing and we would like to inform you that we would send those shoes back. Damaged? How? I asked for the reason and to send a photo or video of it. Reason: The soles are beyond dirty and we can't clean those. WHAT? I understand running a brand is tough these days as people come up with stupid reasons to get an exchange done but this is the first time I'm hearing of a company giving such reasons for not getting those exchanged. How can the sole be damaged if I've not worn them? What kind of Quality Checking team do you have that can't clean those SOLES. All i wanted was a hassle free exchange which could've been made within 10 days time. 7-10 Shibani Bhagat Why would I pay for an exchange and give you a damaged product if it was my fault? Please use common sense to work it out cause the IG team first wrote in a very harsh tone that: "Post it anywhere you want and tag as many shoe companies you want to with it"  What was that? Cause when asked to say it again your team simply deleted the comment and then thought that once deleted, the customer won't be able to show any evidence? Also, guys I work 6 days out of which I get only Sundays off. Still got my time and energy wasted. It's been a disappointing experience which I never thought even for a second would happen. By the way, here's the video of the damaged soles - I've also mailed the screenshots of the conversation, both couldn't be attached here so I've mailed the screenshots. Nike adidas Converse PUMA Group #shoes #customerexperience

What has happened to customer service? Before applying to a chain store, I visited two of it's locations. Reading this companies job listings, I see repeated mention of "customer service". Unfortunately, the only place I found customer service was in the job listings. In one of the two stores, I was haphazardly greeted when I arrived. While walking through the stores I was not asked once, if I was in need of assistance. Stores can not compete with online sales except in one way, knowledge. Trained customer service will keep customers coming back. Trained customer service personnel know when to suggest additional products to help the customers, and add to sales. How much money is left on the table because no one asks for the sale?

Disappointed with Blue Star Limited Customer Service - Unresponsive to Brand New AC Complaint. I'm writing to express my extreme dissatisfaction with the lack of response I've received from Blue Star Limited regarding a faulty air conditioner. I purchased a new Blue Star AC. Unfortunately, upon installation, the unit malfunctioned. I promptly contacted Blue Star Limited customer service to report the issue on 18th May 2024. Despite following up multiple times and even escalating the complaint to higher authorities, the problem remains unresolved. The lack of response and action from Blue Star Limited over the past three weeks is unacceptable, especially considering the product is brand new. With summer at its peak, a functioning AC is essential. Given the ongoing issue and the lack of progress towards a solution, I am requesting a full replacement of the entire AC unit instead of a repair. I am a strong believer in Blue Star Limited's brand reputation, and this experience has fallen far short of my expectations. I urge Blue Star Limited to prioritize my case and provide a prompt resolution. Necessary details 1. Product Purchase Date - 17.03.2024 2. Purchase platform - Flipkart 3. Invoice No - FAC3R82400074370 4. Model No - BO-IE318YKU 5. Serial No - BO-IE318YKUKWV01508 6. Complaint Date - 18.05.2024 7. Complaint Ticket No - B24051808969 8. Warranty Period - 80 Months #BlueStar #PoorCustomerService

Crompton Greaves Consumer Electricals Limited Deepak Sharma Sanchit Kumar Adarsh Malik Poor Service Experience with Crompton aftersales services are not matched with customer satisfaction. Dear Crompton Customer Service Team, I am writing to express my extreme dissatisfaction with the service I have received regarding my air cooler issue. Despite multiple follow-ups and two visits from your technicians, my problem remains unresolved since June 21, 2024 - it has been over a month now. To make matters worse, my calls have been closed without confirmation, leaving me in the dark about the status of my issue. I have had to follow up repeatedly, only to be met with more delays and unfulfilled promises. My experience with Crompton has been horrible, and I have been left with no choice but to suggest to everyone, not to purchase any product from your company as after sales services are very pathetic. I hope you understand the severity of this situation and take immediate action to resolve my issue. I request a prompt resolution to this matter and a higher-level review of my case. Please provide a clear timeline for when I can expect my air cooler to be fixed or replaced. My reference number for this issue is [2406229695/01, 2406246093/01, 2407014266/01, 2407121768/01].

An Outdated Service Support: A Painful Experience with an Authorized Service Partner No matter how good your product is, how safe it might be, or how many futuristic features it has, if the after-sales service is pathetic and relies on outdated methods, retaining customers will be a challenge. Here’s a brief account of my frustrating experience with an authorized service partner. After 4 longs day and continuous follow-up my vehicle was returned back, I drove it for the next few days, covering approximately 600 km, I found the same issues persisted. there is some serious technical issue with the vehicle which OEM is ignoring or the service centre team is unable to resolve. What should I have done this time? I couldn't even think of contacting the service centre again and bearing the trauma. They failed to provide a loaner vehicle or taxi support throughout the ordeal. Despite written and telephonic complaints, there was no post-service follow-up. The vehicle which was claimed as fine on first day by CRE, was parked at workshop for next 4 days and every day new concern was raised. Where I was asked to pay heavy amount. Relying on the ASM for resolution every time is not a solution. How can one trust an authorized service centre for their genuineness? However, if the after-sales service is subpar and operates in an outdated manner, retaining customers will be challenging. It is crucial to consider whether the goal is to become the number one seller in India. At the very least, it's important to observe how the top-ranked companies prioritize customer satisfaction. This is not a complaint but a warning we trust you because of your brand name, but with such pathetic service support from authorised partner we will not rebuy your product. Tata Motors #tatamotors #TataServiceSupport #CustomerServiceSatisfaction #CustomerVoice.