Second Nature’s Post

We've just had our client satisfaction scores back for this quarter and we believe they're something to shout about. 🎉 We've achieved our highest score to date of 4.1 out of 5. ⭐ But we're not resting on our laurels and aim to push this even higher next time round. There's always room for improvement! Here's what some of our lovely clients had to say. We're still beaming with the positive feedback. Go team Target. #ClientSatisfaction #TeamTarget #AlwaysImproving #TransformingCustomerExperiences

How a 1-Star Review Helped Transform a Local Plumbing Business Last year, Smith & Sons Plumbing, a family-owned business, received a scathing 1-star review. At first, they were devastated. But looking back, it was the best thing that could have happened to them. Here's why: The review read: "Plumber arrived late, left a mess, and charged way too much. Avoid at all costs!" Instead of getting defensive, the Smiths took a hard look at their operations. They realised they had gotten complacent. That single review sparked a company-wide transformation: 1. They implemented a new scheduling system to ensure punctuality. 2. They instituted a "leave no trace" policy, with thorough clean-up checklists. 3. They revamped their pricing structure to be more transparent and competitive. The results? In the past year: - Their on-time arrival rate improved from 75% to 98% - Customer satisfaction scores increased by 40% - Revenue grew by 25% despite more competitive pricing Most importantly, they've received dozens of 5-star reviews praising their punctuality, cleanliness, and value. That negative review was a wake-up call that pushed them to be better. Now, when potential customers see that old 1-star review among their sea of 5-stars, it only reinforces how far they've come. Have you ever had a negative experience that ultimately led to positive change? Share your story in the comments! #BusinessGrowth #CustomerFeedback #ContinuousImprovement #Plumbing

There’s been a lot of discussion during 2024 about #stratatitle management services, management pricing, customer satisfaction and manager business profitability. But, it’s mostly been all been anecdotal rather than based on data and research. So, it’s good to see that LookUpStrata Pty Ltd, Australian Apartment Advocacy and Premium Strata are asking #strata citizens what they think in their Strata Management Consumer Insights Survey. They say that: ‘it’s a brief anonymous survey to better understand consumer perceptions, identify industry weaknesses, and guide future recommendations for strata management’ and ‘your perspective will help identify areas for improvement and develop recommendations that benefit lot owners’. So, if you’re a strata citizen [of any kind] why not participate?  I have. https://lnkd.in/g6nCs2Bs 

Why setting client expectations in servicing is critical for optimal client satisfaction.   I had a great conversation with Michael Di Lieto from Hornsby BMW about the power of booking clients for servicing by setting timeline expectations.  Hornsby BMW Here's why it matters: 1. Guides clients towards the right service window for a smooth experience (saves them & you time & money). 2. Sets clear expectations. Agree on a timeframe that works for everyone.   What I have found when you as the supplier of the service do not set expectations, the clients set them.   Whether you are providing choices on service times or service options, its really important from the start to set expectations, so both parties know where they stand. After all this is the basis of an exchange of value between parties, its also the basis for a clear business relationship of understanding and mutual respect. Most people don’t understand that clear communications are so important for a long term relationship.   Why this matters? ·       Prevent confusion ·       Prevents price based objections (you know the ones, I can go to my local mechanic and get it done for half the price or just use generic parts instead of genuine parts)   Want to take control of your servicing process? DM me "AGREE" and I'll share details about our programs to help you implement it. #salestips #proactiveselling #customercare #salestraining #salestrainer

My Review Concierge provides the tools necessary to protect and enhance this critical asset. By managing online reviews effectively, businesses can ensure that their reputation remains untarnished and continues to attract customers. My Review Concierge helps transform feedback into opportunities for growth and improvement, ultimately leading to increased customer satisfaction and loyalty. Publilius Syrus's timeless wisdom resonates strongly in today's competitive market, where a good reputation is indeed priceless. While financial assets are crucial, the trust and loyalty that come with a strong reputation are invaluable. My Review Concierge provides the tools necessary to protect and enhance this critical asset. By managing online reviews effectively, businesses can ensure that their reputation remains untarnished and continues to attract customers. My Review Concierge helps transform feedback into opportunities for growth and improvement, ultimately leading to increased customer satisfaction and loyalty. In a world where reputations are often shaped online, investing in a solution like My Review Concierge is a strategic move that can yield significant returns. To safeguard and enhance your business's most valuable asset, contact us here. https://hubs.li/Q02Nj11s0 #MyReviewConcierge #OnlineReviews #ReputationProtection #CustomerFeedback #GrowthOpportunities #ReputationEnhancement #MarketCompetitiveness #ReviewManagement #BusinessReputation

At the end of every project, we ask clients to score us! 👀 Want to know how we've scored over more than 3 years? Swipe below... ➡ ➡️ ➡️ It's crucial that our service is the best it can be for every single client. No ifs, no buts. That's why we undertake rigorous and regular client satisfaction surveys! To give us a good idea of what's working and what we can keep improving ✅ #clientsatisfaction #clientlove #testimonial

In the world of Real Estate, where Relationship Managers (RMs) are the cornerstone of customer loyalty, clear communication is paramount. But what happens when communication challenges arise between RMs and clients? Vasutti's PRECISE program is the answer. Designed to tackle these very issues, our program has transformed the way RMs at a premium Real Estate firm engage with clients, resulting in: - Sharper, more proactive communication - Stronger customer relationships - Noticeable reduction in escalations 20 RMs have already experienced the change, thanks to 40 hours of customized training, live exercises, and practical tools. Rated at 3.8/4.0, the program didn't just elevate communication—it highlighted key areas for systemic improvement. Transform your RMs into champions of customer loyalty with Vasutti's PRECISE program. https://lnkd.in/g22kJadZ #Vasutti #RelationshipManagement #RealEstate #CustomerExperience #EffectiveCommunication #TrainingProgram #learningdevelopment #writtencommunication #trainingdevelopment #customerservice

🏠 Prioritizing Resident, Tenant, and Client Satisfaction: Insights from Vanessa Ambrose at ONE Properties! 🏠 Watch the full episode here: https://lnkd.in/g8aiDJAR Listen to the full episode here: https://lnkd.in/gWbKZBtB Vanessa's perspective on customer satisfaction underscores the core values of our discussion in this episode. Here's a glimpse into her wisdom: "The one that tops my list is residents, tenant, and client satisfaction. I truly believe we are in business because of our residents, our tenants, and clients. It's only fair that this is top priority, and we make sure that we are monitoring that closely." Vanessa's insights shine a light on the fundamental importance of customer satisfaction in property management, particularly at One Properties. She emphasizes the significance of prioritizing the needs of residents, tenants, and clients, recognizing them as the cornerstone of our business. From monitoring occupancy and renewal rates to ensuring swift emergency response times, Vanessa highlights the critical areas where attention is paramount. But beyond metrics, it's about fostering trust and communication. "We just need to handle expectations well," she says. Vanessa's approach encourages open dialogue and transparency, ensuring that every request is treated with respect and urgency, regardless of its nature. In a dynamic industry like property management, it's about striking the right balance between efficiency and empathy. By acknowledging the importance of each interaction and proactively managing expectations, we not only meet but exceed the needs of our residents, tenants, and clients at One Properties. Thank you, Vanessa, for your invaluable insights! Let's continue to prioritize customer satisfaction and set new standards of excellence. 🌟 #CustomerSatisfaction #PropertyManagement #Communication #OnePropertiesValues #OneProperties

Reason number nine real estate agent succession planning is important, Relationship Sustainability. Relationship Sustainability Maintains a focus on customer relationship satisfaction by ensuring clients continue to receive high-quality hospitality service even during personal change. #TTLT #takingtheleadtoday #takingthekeadonsuccession

In the world of Real Estate, where Relationship Managers (RMs) are the cornerstone of customer loyalty, clear communication is paramount. But what happens when communication challenges arise between RMs and clients? Vasutti's PRECISE program is the answer. Designed to tackle these very issues, our program has transformed the way RMs at a premium Real Estate firm engage with clients, resulting in: - Sharper, more proactive communication - Stronger customer relationships - Noticeable reduction in escalations 20 RMs have already experienced the change, thanks to 40 hours of customized training, live exercises, and practical tools. Rated at 3.8/4.0, the program didn't just elevate communication—it highlighted key areas for systemic improvement. Transform your RMs into champions of customer loyalty with Vasutti's PRECISE program. https://lnkd.in/g22kJadZ #Vasutti #RelationshipManagement #RealEstate #CustomerExperience #EffectiveCommunication #TrainingProgram