Senior Source Consulting Group (SSCG)’s Post

"Nearly 72% of those shopping for a senior care environment are ready to jump right in — either right now or within a year." (Source: Senior Housing News) Oftentimes, prospects reach out by submitting a "Contact Us" form on a #seniorliving community's #website. Is your team capitalizing on all #website leads to effectively turn them in to sales? -- do you know the answers to these questions? 🖥 When a prospect submits a contact form - how long does it take for them to get a response from a member of the sales team? 🖥 How many personal attempts is the salesperson making in the first 5 days of receiving that inquiry? 🖥 Are automated touchpoints helpful or confusing to the prospect (such as emails coming from multiples names?) Senior Source Consulting Group (SSCG) has developed a #website inquiry #mysteryshop for clients to better understand the quality of the sales process and the overall Customer Experience during website inquiries. Our shoppers inquire via the website and monitor responses FROM the community (emails, calls, texts, etc.) for 5 business days to determine the quality of the follow up and how the interactions and communication made the shopper feel. 🥇 The feedback and insights will help you know if your team is already knocking it out of the park, or if a few tweaks can help improve the prospect experience. Schedule a time to discuss options with Amy McKinley and to see a sample completed website mystery shop report of recent findings: ⬇ ⬇ ⬇ https://lnkd.in/eFt_TbTF #assistedliving #website #contactusform #customerexperience #forthewin

Only a 5% increase in customer retention can elevate company revenue by 25-95%, according to HubSpot. 😲 Retaining existing customers is not only easier but also more cost-effective than acquiring new ones. Satisfied, loyal customers are likely to refer you to their friends and family, which means new customers for you. 💡 So what are the strategies to improve your customer retention rates? 1. Maintain Detailed Records. Keep a comprehensive record of communication with a tenant and past issue reports. This helps in seamless transitions when assigning a new property manager. 2. Build a Customer Loyalty Program. Foster loyalty of your clients, and provide them added value. Reward customer referrals. Offer discounts for lease renewals. 3. Empower through Technology. Provide tenants with an easy-to-use tenant portal app, where they can contact you promplty, order home services or report a maintenance issue. 4. Personalized Offers. Tailor offers based on tenant's previous history, demographics, GEO and so on. For instance, leverage the segmentation feature in the Wecare admin portal. 5. Consistent and Responsive Communication. Bring important news and updates to your tenants in time, provide feedback on their requests and guide them as needed. 6. Ensure Payment Transparency. Build trust and credibility making all the crucial documentation easily accessible in the tenant portal app. 7. Community Building. Foster a sense of community by organizing seasonal events and activities for your tenants. 8. Surveys and Feedback. Conduct regular surveys and collect tenants' feedback to reveal the areas for improvement. Remember, tenant satisfaction is the cornerstone of retention.🌟 #proptech #propertymanagement #customerretention

Unique Way to Grow your Real Estate Business. 🔥🔥 Part 147: 👇👇 Utilize online customer surveys for feedback. Here's how you can effectively utilize online surveys to gather valuable feedback and propel your business to new heights: 1. **Tailor Your Services**: Use online surveys to understand your clients' preferences, needs, and pain points. This insight allows you to tailor your services to meet their expectations, ultimately enhancing customer satisfaction and loyalty. 2. **Improve Customer Experience**: By collecting feedback through online surveys, you gain valuable insights into the customer experience. Identify areas for improvement, whether it's streamlining the buying or selling process, enhancing communication, or optimizing property listings. 3. **Build Trust and Credibility**: Show your clients that their opinions matter by actively seeking feedback through surveys. This demonstrates your commitment to providing exceptional service and fosters trust and credibility with both current and potential clients. 4. **Identify Market Trends**: Analyze survey responses to identify emerging market trends and consumer preferences. Use this information to stay ahead of the competition, adapt your strategies, and capitalize on new opportunities in the real estate market. 5. **Drive Referrals and Repeat Business**: Satisfied clients are more likely to refer others to your services and become repeat customers themselves. Use online surveys to gauge satisfaction levels and identify opportunities for referrals and repeat business. 6. **Enhance Marketing Strategies**: Gain insights into the effectiveness of your marketing efforts by including survey questions about how clients discovered your services and what influenced their decision-making process. Use this information to refine your marketing strategies and allocate resources more effectively. 7. **Stay Responsive and Agile**: In a dynamic industry like real estate, staying responsive to changing market conditions is crucial. Online surveys provide real-time feedback that allows you to adapt your strategies quickly and effectively, ensuring your business remains competitive and successful. By harnessing the power of online customer surveys, you can gain valuable insights, improve customer satisfaction, and drive growth for your real estate business. #RealEstateGrowth #CustomerFeedback #OnlineSurveys #TailoredServices #CustomerExperience #MarketInsights #ReferralMarketing #AgileStrategies

Lucky 13: Why Your Website Needs a Self-Service Portal Customer convenience is only a start, Richard Rutigliano of PriMedia Incorporated says, as he outlines 13 reasons for adding an online portal to your site. #webservices #OperationalEfficiency #customerservice https://lnkd.in/etWN2SEU

🌟 Here are some strategies to help boost your cleaning services business: Online Presence is Key 🌐: Create a professional website showcasing your services, testimonials, and contact information. Leverage social media platforms to engage with potential customers. Share before-and-after photos for a visual impact. Customer Referral Program 🤝: Encourage satisfied clients to refer your services to friends and family by offering discounts or special promotions for successful referrals. Quality Service Guaranteed 🌈: Consistently provide exceptional service to build a positive reputation. Happy customers are more likely to become repeat clients and recommend your services. Online Reviews Matter ⭐: Encourage customers to leave reviews on platforms like Google, Yelp, or Facebook. Positive reviews build trust and attract new clients. Promotions and Discounts 🎁: Offer seasonal promotions or discounts for first-time customers to entice new business. Make sure to advertise these offers on your website and social media. Local Partnerships 🤝: Collaborate with local businesses for cross-promotions. For example, offer joint discounts with a carpet store or team up with a real estate agency for move-in/move-out cleaning services. Professional Branding 🧹: Invest in a professional logo and consistent branding across all marketing materials. A polished image builds trust and credibility. Employee Uniforms 👔: Dress your team in branded uniforms. This not only looks professional but also serves as free advertising while they're on the job. Customer Loyalty Program 🏆: Implement a loyalty program where clients earn points for each service, leading to discounts or free cleanings. This encourages repeat business. Green Cleaning Options ♻️: Highlight eco-friendly cleaning options. Many customers are becoming environmentally conscious, and offering green cleaning services can set you apart from competitors. Advertise Locally 🏡: Utilize local advertising channels such as community bulletin boards, local newspapers, and community newsletters to reach potential customers in your area. Responsive Customer Service 📞: Ensure prompt and friendly communication. A quick response to inquiries and concerns shows your commitment to customer satisfaction. Remember, consistency and quality are key. Implementing a combination of these strategies can help elevate your cleaning services business! Good luck! 🌟 #commercialcleaning #residentialcleaning #windowcleaning #deepcleaning #googleads #googleadsexpert #cleaningservices

𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿𝘀: 𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗗𝗮𝘁𝗮 𝗳𝗼𝗿 𝗦𝗮𝗹𝗲! Are you looking to expand your reach and improve your marketing campaigns? Look no further! We are offering a unique opportunity to purchase high-quality homeowner data, meticulously gathered and verified, to ensure you get the best results for your outbound marketing efforts. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗢𝘂𝗿 𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗗𝗮𝘁𝗮? 1. TCPA Compliance and Accurate Information: Our data is generating in-house, comes with Trusted Form and jornaya ID and thoroughly verified to ensure its accuracy and relevance. 2. Targeted Demographics: Focus on homeowners who are likely to be interested in your services, increasing your chances of successful conversions. 3. Comprehensive Details: Our dataset includes essential information such as: • Homeowner's first & last name • Full address • Contact number • Email address • Home improvement interests and needs • TrustedForm URL • Jornaya Id 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗼𝗿 𝗬𝗼𝘂𝗿 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 1. Enhanced Campaign Effectiveness: Reach out to homeowners with a higher likelihood of interest in your services. 2. Improved ROI: By targeting the right audience, you can maximize your return on investment. 3. Streamlined Operations: Reduce the time and effort spent on data collection and verification, allowing your team to focus on what they do best – closing deals. 𝗔𝗰𝘁 𝗡𝗼𝘄! Don't miss out on this opportunity to enhance your call center's performance with our premium homeowner data. For more information or to purchase our data packages, please contact us at: 📞 𝗗𝗠 𝗼𝗿 𝗲𝗺𝗮𝗶𝗹 𝗷𝗼𝗵𝗻@𝗮𝗹𝗹𝗶𝗲𝗱𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗺𝗲𝗱𝗶𝗮.𝗰𝗼𝗺 𝘁𝗼 𝗶𝗻𝘃𝗲𝘀𝘁 𝗶𝗻 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗱𝗮𝘁𝗮 𝘁𝗼𝗱𝗮𝘆 𝗮𝗻𝗱 𝘀𝗲𝗲 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄! #agedlead #aged #homeowner #Callcenter #marketing #windows #roofing #solar #bathroom #homeimprovement #coldcalling #Calls #SMS #email #USA #homes #transfers #inbound

One major mistakes we must avoid is delivering bad customer service. 🚫 Imagine if you don't properly address customer inquiries, fix problems, and provide top-notch support, you're basically asking for TROUBLE! Negative reviews, unhappy customers, and poor sales are what's next.🙅♂️ Remember that providing exceptional customer service isn't just a being nice but it's a business booster. Take care of your customers and you'll build a fantastic reputation and earn repeat business. Share this post and let's make outstanding customer service a priority! 💪 #GoogleAnalytics #WebsiteTraffic #AnalyticsInsights #DataDriven #BusinessStrategy #TrafficReporting #AudienceDemographics #BehaviorFlow #ConversionTracking #RealTimeAnalytics #GoogleIntegration #DigitalMarketing #OnlineBusiness #WebAnalytics #BusinessInsights #MarketingStrategy #GoogleTools #MeasureSuccess #DataAnalytics #BusinessResource #Inventory

Ever wondered why some websites turn visitors into customers effortlessly, while others struggle to keep their bounce rates low? The answer is simpler than you think. As part of our customer success strategy at CopeCart I have reviewed more websites and landing pages for our vendors, than I can count. And there is ONE recurring mistake that so many businesses still make: Turning their websites into digital monuments of self-praise. "We are the best at..." "For over 20 years we do XYZ" 'We are an award winning, 360-degree integrated buzzword bingo agency..." Or the worst: "Our management team has a combined experience of 128 years... (WTF!!) But here's the truth: Your potential customers 𝗗𝗢 𝗡𝗢𝗧 𝗚𝗜𝗩𝗘 𝗔 𝗦𝗜𝗡𝗚𝗟𝗘 𝗙**𝗞 about these things. So then, what 𝗜𝗦 the key to high-converting websites? Empathy. Yes, empathy. It's about stepping into your customers' perspective, understanding their pain points, and clearly showing them how your services or products are the solution they've been searching for. The magic happens when businesses shift the focus from "We are the best" to "We understand you" It's not just about what you offer; it's about making your audience see that you understand and can solve their problems. Now, here's a call to action for you: Go over your home page, your landing pages, even your LinkedIn page and replace every sentence that starts with "We" or "I". Move away from talking solely about yourselves and start a conversation with your audience about their needs and how you can meet them. And then see what a huge difference this will make.

Want to know what your customers really think? 💌🔍 Crafting the perfect survey email is an art. Here are 25 examples that hit the mark, gathering valuable insights while keeping your customers engaged. Find out how to ask the right questions and get the feedback you need to elevate your business. #CustomerService #DigitalMarketing #AdventureTrip #SelfInvestment #AmongTheWild

Tips and Trick to grow your home service Business Secure a Spot in Google's Local Pack for Your Home Service Business Key Elements of the Local Pack: 1. Map Listings: Ensure your home service business is prominently featured on Google Maps by claiming and optimizing your business listing. Provide accurate location details and update them regularly to enhance visibility. 2. Precision in Business Information: Maintain accurate and up-to-date business information across all online platforms, including your website, social media, and business directories. Consistency in details like name, address, and phone number is vital for Google's algorithm. 3. Cultivate Positive Customer Reviews: Encourage satisfied customers to leave positive reviews on your Google My Business profile. Respond promptly to reviews, addressing both positive and negative feedback to demonstrate your commitment to customer satisfaction #homeremodeling #home #Tipsandtricks #tricks #grow #business #listing #website #webdesign #site #ideas #idea