SEPHORA’s Post

If you want a #cultureoflearning, you have to create one. What #Kering has done with its #globallearningday is important because it's intentional and includes everyone. Employees know #learning is important when it's prioritized and (noticeably) supported by the entire organization. #KeringGlobalLearningDay #training #education

People don't often consider moments like this to be part of storytelling, but it definitely is. #Storytelling is about the message a brand tells: it is received from wherever a person interacts with the brand. In this instance, it's #LinkedIn. The story they are telling is that they value #learning and are #intentional about creating a #cultureoflearning. Remember, your #brandstory is shared through every point of engagement. #brandstorytelling #Kering #KeringGlobalLearningDay #LuxiconConsulting

Sharing my passion for perfumery with others has always been a challenge. When friends and family ask what I do, I simply tell them, "I smell and make scents," leaving them more confused than ever. But I believe that in modern times, access to perfumery should be available to everyone. Innovation happens when we collaborate and learn from each other. That's why I'm excited to share this video, which gives a glimpse into the world of perfumery and what it means to be a perfumer. Check it out here: https://lnkd.in/eiCRn-vW #perfumery #innovation #collaboration #learning #accessibility

Customer-centric thinking drives innovation at QVC. Through Design Thinking and the Cascade Choice Model, we've started a mindset shift, e.g. ensuring ideas come from all levels, from interns to the CEO. This approach has led to significant improvements in many fields. What methods do you use to keep the customer at the forefront? 👇 💬 Let’s discuss! 🌿💡 #CustomerFirst #CustomerInsights #DesignThinking #CCM

🎉 Today, members of my retail team are kicking off our quarterly 'new manager immersion' alongside one of our incredible training shop managers! 🌟 At LUSH, we believe in immersive learning experiences that go beyond just reading policies and theories. Our approach is all about blending various styles to ensure our managers hit the ground running with a true understand of their role! 💼 For the next three days, our newly appointed shop managers will dive headfirst into their roles. From interactive activities to thought-provoking discussions, they'll leave with new tools, approaches, and a whole host of tips and tricks to lead them to success in their roles. Here's a sneak peek at what's in store: 🛍️Retail Lesson: Drawing inspiration from other retailers, our managers will spend a good chunk of their time reflecting on the art of service within retail and why it's integral to their role at Lush. 💆♀️Experiential Recruitment: Forget the traditional approach! Managers will learn why we believe a more experiential recruitment approach is needed in retail. 🥳Lush Party: Get ready to party! Our managers will experience firsthand what it takes to deliver exceptional party bookings, hosting, and aftercare. But that's not all! The event isn't confined to a training room. Where appropriate, the team will be hosting as much content as possible on the shop floor, where our managers will learn alongside our experienced retailers, training shop managers and each other! Peer-to-peer learning and networking will be at the heart of it all. Our managers will have the chance to connect with fellow peers on similar journeys, forming invaluable connections. 🤝 A huge shoutout to Bethan Watts, Mike Collier, Natalie, and Lorna Bottomley for spearheading this immersive experience and inspiring our new managers! 🙌 Retail leaders, take note! Learning isn't one-size-fits-all. Are you incorporating a variety of formats, environments, and approaches into your training programs? Share your most memorable experiential learning moments with me! 💡 #retaillearning #retailleadership #learninganddevelopment

Session for Brand Ambassadors (BAs) held at our head office, which focused on enhancing the skills and Product knowledge of our BAs. It was an invaluable opportunity for our team to dive deep into understanding our products inside-out! During the session, our BAs engaged in interactive discussions and activities. This training not only equips our BAs with the latest information but also empowers them to better serve our clients with confidence and expertise. Stay tuned for more updates on how our enhanced product knowledge will benefit our clients and stakeholders alike! Yasar Zaidi Muhammad Usman Faiza Fayyaz HAIDER Ali #TrainingSession #ProductKnowledge #ContinuousLearning #CompanyCulture

Congratulations to the L’Oréal People Experience Ambassadors who completed an HX Champions Bootcamp this week in Japan. Each Champions Bootcamp has 2 tangible outcomes: 1- New co-created Experience solutions: Over 2.2 days, L’Oréal leaders from across the business & HR  co-created 4 new Onboarding Experience solutions (each company chooses their focus Journey) 2- Learn new tools – using a Learn-by-doing approach, participants learned how to use new Human-centered Research & Design tools & methods. Tools that help us see the ‘Colleague perspective’ & critical first-hand insights on what drives behavior & performance. This is a highly interactive bootcamp where we spend 10% of the time introducing new tools and 90% of the time APPLYING them to real situations & people. Participants are having fun/busy USING what they’re learning. We kicked off with a short 2-hour intro for L’Oréal global & N. Asia & an activity to identify all our Onboarding Stakeholders. On Day 1, we invited 17 New Joiners from L’Oréal Japan to share their experience of joining the company. We learned how to capture all the steps & emotions in their journey & how to identify particular Moments that Matter with highest impact. We mapped the processes & offerings of all the organization’s stakeholders to see where key support was needed. On Day 2, we ideated and prototyped our 4 new Onboarding solutions for the Moments that Matter & other KPI’s and then we invited our New Joiners back to hear our pitch presentations & test the usability of our solutions. --in 2.2 days we have 4 new solutions ready to implement & test further. --And 25 new People Experience ‘Ambassadors’ or Champions for L’Oréal Japan. Just like we have created new Ambassadors in L’Oréal USA, France and North Asia…and many other companies around the world. Talk to us at info@hxwize.com if you would like a Champions Bootcamp for your organization.

MY FIRST 6 MONTHS AT L'Oréal✅ Several studies show that onboarding lasts between 3 and 6 months, but throughout my life I have reflected on this topic, both from the HR perspective and from the newcomer side. I realized that I can't give any precise number of months, since the length of this period is personal and variable. But one thing I know for sure: The first months are crucial to see if employees can fit in. And spoiler alert, after 6 months at L'Oréal, I do fit in L'Oréal. 🤩 Happy to share some success factors of my Onboarding: 📚 Welcome day in the first month where I reinforced my decision to make part of this love brand. Small presentations on critical topics for those who are new in the company: mission, culture, brands, performance review, benefits, learning and development opportunities, useful contacts … 👣 FIT Roadmap: 1:1 sessions with key stakeholders and colleagues with whom I would interact most 👨🎓 FIT Discovery: 2 days of immersion in the mission, culture and areas of the company through the presentation of several company leaders, including the CEO (yes, Onboarding here is really a priority) 💄 Participation in an internal Brands Fair to get to know and fall in love with the L'Oréal's brands and products (Did you know that more than 36 global brands spans 4 divisions? check here the portfolio: https://lnkd.in/gw7aFTan) 🏭 Visit L'Oréal Burgos factory, where some products are produced for the whole world - it's amazing!! (prove it for yourself with the 360° Virtual Tour https://lnkd.in/dw7eTme7) 🍸 After work: social moments that promoted networking with colleagues from other areas and fun moments 🌍 D&I Workshop a very practical session where we deconstructed concepts 💬 Spanish classes, first with Busuu to feel more comfortable with a new language and after group classes to learn with others ✈ Team visit to the portuguese office that reinforced the collaboration and engagement within the Cluster 🗝 Learning by doing with the participation of projects and initiatives such as performance review, leadership programs, international visits,... ¡Muchas gracias a todos los que dedicaron su tiempo a mi Onboarding! Let's continue 'Creating the beauty that moves the world' #WeAreLoreal

If you're fortunate enough to be given the opportunity, I highly recommend (metaphorically) walking in someone else's shoes. Reflecting on Covid-19, one of its most powerful lessons has been the importance of empathy. And what fosters empathy? Understanding and perspective. Recently, I had the privilege of participating in classroom-style Nielsen IQ trainings hosted by a category development expert at The HEINEKEN Company. Brett's expertise not only guided me in mastering the art of running a simple data pull (#resumebuilder!), but also provided invaluable insights into the challenges our Category Development team navigates daily. This experience highlighted the significance of gaining diverse perspectives and understanding different roles within an organization. It's clear that empathy isn't just a soft skill; it's a strategic advantage that enhances collaboration and drives innovation. Shout out to Brett Komisar and Vikas Satyal for the opportunity, and my manager Denise Harlacher for supporting me in trying new things! Let's continue to embrace opportunities that broaden our understanding and empathy. Together, we can build more resilient and inclusive workplaces.

[To my former and current Grenoble Ecole de Management students who did not seize this opportunity yet] As already shared, if you are interested in Luxury whether you already have knowledge or if you are a complete beginner, register for the upcoming INSIDE LVMH certificate. It is a very enriching, interactive and up to date certificate. Only few days left, deadline is May 16, 2024 Check below #Luxury #BrandManagement #LVMH #LuxuryRetail #supplychain