Sergel Group’s Post

Join us at Sergel Nordic Talks – Partnership Across Borders! On November 15, we are hosting a hybrid event that brings together industry experts to discuss how cross-border collaboration can drive innovation and growth. We are excited to present our incredible lineup of speakers: Mika Aaltola, Member of the European Parliament (2024-2029), specializing in foreign affairs, EU-UK relations, and international security – Keynote Speaker. Antti Turunen, Senior Revenue Assurance & Fraud Manager, Telia Finland, with over 15 years of experience in risk management and fraud prevention – Interview Guest. Kristiina Airaksinen, Managing Director, Sergel Finland, with 18+ years of leadership in credit management and customer satisfaction – Closing Speaker. Mattias Vestman, Head of Product & Strategic Customers, Sergel Sweden, expert in credit scoring and business development – Interview Guest. Christian Hagegård, Head of Marketing, Sergel Group, with a deep understanding of trends and market development – Moderator. Throughout the event, our moderator, Christian Hagegård, will guide insightful discussions with each speaker covering key industry trends and strategies. Don't miss out on this opportunity! 👉 Register now: https://lnkd.in/dnC-QDGi We look forward to seeing you there! #Sergel #SergelWeCare #Webinar2024 #Nordic

Prioritizing Wellness for a Stronger, Healthier Team 💪✨ At Sergel, we believe that investing in our employees' well-being is a powerful way to enhance both our work environment and the customer experience. Our Wellness Week – held twice a year – is a key part of this strategy, where we promote activities like mindfulness, lunchtime walks, and health tips to support physical and mental health. Sweden has been leading the way with Wellness Week for some time now, and this November, Norway will join us for the first time. Soon, Finland and Denmark will follow, and our goal is to eventually coordinate these initiatives across all Nordic countries. "At Sergel, we have fun at work, and promoting health is a big part of that. Wellness Week gives us a moment to recharge and focus on ourselves, helping reduce stress and boost energy. We bring that positive energy back to work, making us better colleagues and providing great service to our customers." – Freja Siggelin Nilsson, Team Leader at Sergel Sweden. By prioritizing employee well-being, we create a more positive, empathetic, and responsive customer experience. When our people are healthier, they’re more energetic and productive, which leads to faster service and higher customer satisfaction. At Sergel, we are committed to being the most caring debt collection company, and initiatives like Wellness Week are a key part of how we live that value – because well-being matters! 💼💚 #EmployeeWellness #CustomerCare #StrongerTogether #WeCare #Sergel

🌍 World Mental Health Day: Sergel’s Contribution to Social and Financial Sustainability At Sergel, we understand that financial stress can take a toll on mental health. That's why we are committed to supporting end customers through challenging times, helping them regain control over their finances while fostering a sustainable future. Our We Care approach puts people first - ensuring that we provide empathetic, respectful, and effective support, leading to long-term financial recovery. By guiding individuals out of difficult situations, we contribute to both social and financial sustainability, reducing the pressure on mental health while creating pathways to economic stability. At the heart of our operations is a commitment to doing what’s right for people and society. Together, we can make a difference - one step at a time. #WorldMentalHealthDay #Sustainability #WeCare #FinancialWellbeing #Sergel

🚀 Record-High Engagement at Sergel Group! At Sergel, we understand that job engagement is a powerful driver of performance and innovation. That’s why we continually focus on strengthening key factors like role clarity, autonomy, collaboration, leadership support, and feedback. In Q3, we reached an all-time high eNPS of 38 – a significant increase from 25 in Q2! 🎉 This achievement is a testament to our systematic efforts to foster an engaged workforce, driven by regular leadership training, a structured yearly development plan, and ongoing feedback loops. 📈 What’s our secret? - Leadership and team support: Ensuring everyone feels empowered and supported. - Self-leadership training: Encouraging our employees to take charge of their development and growth. - Diversity & Inclusion focus: Actively measuring and fostering an inclusive culture. - Setting direction: Securing that all our employees have a clear understanding of company strategy and how it links with their individual contribution. Our quarterly Engagement Pulse is a key tool, with over 90% of employees participating to share their thoughts on what’s working and what we can improve. The opportunity for open feedback has proven invaluable in building a culture of self-leadership and collaboration. Together, we’re building something great – the most caring debt collection company. 💬 #EmployeeEngagement #eNPS #Leadership #Collaboration #Growth #SergelGroup #WeCare

Three quick questions with Jim Idefeldt, our new Head of BI & Analytics! Jim joined Sergel on September 2nd, and after a few weeks in his role, we sat down with him to hear his thoughts on his experiences so far. We asked him three quick questions about his impressions of Sergel, the latest trends in data and analytics, and how he describes the culture within his team. Scroll through the carousel to read Jim's insights! 👇 #sergel #sergelwecare

Sergel Connect is expanding! 🚀 During our recent Nordic Economic and Strategic Talks, Jörgen Karlsson, Head of Sergel Connect, presented our plans to roll out smart payment and communication solutions across the Nordic region, building on the success we've seen in Sweden. 📲💬 Meanwhile, our sales team attended the World Wholesale Congress in Madrid, meeting with aggregators and partners to explore new opportunities in messaging (A2P). With solutions like Mobile Invoice and Secure SMS, we’re excited to make payments faster and communication safer, while also extending and building new relations with potential customers. What innovative solutions are you most excited about in the digital payment space? Let us know! 💡 #SergelConnect #WWC2024 #DigitalSolutions #NordicExpansion #MobileInvoice

Marraskuussa järjestämme Sergel Nordic Strategy talks tapahtuman Helsingissä. Ennen sitä voit käydä kuuntelemassa viimeisimmän tapahtuman oheisen linkin kautta.

🌍 Did you miss our event? No worries! We’ve put together a showreel that gives you a quick look at the highlights from the Sergel Nordic Economic Outlook and Strategy Talks on September 17th. Watch as Amanda Sundström, Chief Strategist at SEB, along with our cross-Nordic team, discuss the future of the Nordic markets and credit management. 🎬 Check out the 1-minute showreel for a quick summary of the event. Want to see the full recording? Get access here: https://lnkd.in/dK9XpQHu #NordicOutlook #EconomicTalks #SergelGroup #SEB #CreditManagement #BusinessDevelopment #NordicEconomies

What a fantastic day at Sergel Nordic Talks in Oslo! 🙌 On September 17th, we explored some of the most pressing economic trends in the Nordics with brilliant insights from Amanda Sundström at SEB, who shared the latest from the Nordic Outlook report. Our leaders from Sergel Group — Sven Ingebretsen, Louise Matell, Tapio Ojamo, and Niklas Ruus — also provided their thoughts on the future of credit management, digitalization, and the role of innovation in navigating these challenging times. One of the highlights was the discussion on how technology and personalized solutions are transforming credit management across the Nordics. From AI-driven processes to customer-centric approaches, it’s clear that innovation is key to staying ahead. 💬 What are your thoughts? How is your organization adapting to current economic trends and leveraging innovation to drive success? We’re excited to keep the conversation going at the next Nordic Talks on November 7th! 🗓️ #SergelNordicTalks #Innovation #EconomicInsights #CreditManagement #Digitalization #SergelWeCare