Salesforce Success
Today my team helped drive the rollout of Salesforce lightening to our 3rd batch of users from 6 total drops planned with our SMB unit, covering 1200 users in a migration plan. We are making progress! FACT!
It's a real credit to my team to get out in the field and support the users on the front line in the offices first hand face to face, ensuring process and procedure guard rails are met.
But equally additional requirements are captured to feed our agile delivery model of continual improvement, as we deploy Salesforce lightening further into BT Business teams in Corporate and Global Services, they will benefit from these solid foundations
Its obvious to state, but this transition of Classic to Lightening Salesforce, is not about a new system and its new inherent capabilities, but in fact its hearts and minds and overcoming perceptions / myths of having to work in exactly the same way as users have always done, which has been our biggest challenge.
“If You Always Do What You've Always Done, You'll Always Get What You've Always Got.” ~ Henry Ford
Cultural change and getting users to adopt new out of the box processes has been our biggest challenge! Using Salesforce lightening with limited to no custom code has tested our resilience, nerve and faith in our guardrails. keeping the system clean from custom code means in the long run we will benefit from updates, new releases, meaning we can move faster as business in the future.
We rollout, we learn, we fix & build, we improve and we go again, I think Rocky said
"it ain’t how hard you hit; it’s about how hard you can get hit, and keep moving forward. How much you can take, and keep moving forward. That’s how winning is done" - this definitely feels like our path to success :)
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