Smart Energy Water’s Post

Today, digital transformation is fueling data-driven business decisions and customer-centric innovation. Read more to learn how AI is evolving the world of data analytics and customer experience, and discover case studies on how your business can stay technologically competitive. #TechInnovation #CX #JoinHGS #DigitalTransformation

In a highly competitive market where telcos and service providers offer similar solutions, the key to standing out lies in delivering exceptional Customer Experience (CX). With the surge of cloud-based applications, complexity in network management increases, urging providers to embrace automation, AI, and zero-touch engagement models. But how can service providers balance automation with human touch? Hear from Jamie Davies as he delves into how Network as a Service (#NaaS) platforms can provide the right mixture of end-to-end automation without losing the CX human element. https://bit.ly/3uxzGFJ #CustomerExperience #Networkasaservice

Embracing Intelligent Customer Experience (ICX) isn't just a trend—it's a game-changer for businesses seeking to excel in today's competitive landscape. Let's explore some of the top advantages of implementing an intelligent CX strategy. 🛠 Enhanced customer experience: - Leveraging generative AI, data-driven insights, and personalization improves CX. - Flexibility allows organizations to refine processes and optimize ICX ingredients for stellar experiences. 🔍 Improved customer loyalty and retention: - Analyzing consumer data enables personalized communication and proactive issue resolution. - Real-time insights empower agents to provide helpful and efficient service, enhancing loyalty and boosting the bottom line. 🏆 Competitive advantage: - Investing in ICX principles and advanced technology sets businesses apart. - Offering personalized, efficient CX attracts and retains customers, giving a competitive edge in the market. ⚙ Operational efficiency: - Automation in ICX leads to improved efficiency and reduced costs. - Predictive analytics and centralized data management streamline processes and enable data-driven decisions. Embrace intelligent CX to elevate your business and exceed customer expectations: https://buff.ly/43Z6rce 💼✨ #CX #IntelligentCX #CustomerExperience #BusinessSuccess

No, this post isn't about AI... #CX is the single greatest lever of business value, yet Forrester just reported CX is at all-time lows across all industries. How do we make an impact?! Reduce customer friction, we've all had a time when we felt like the brand was making US do all the heavy lifting to integrate THEIR processes. Focus on Friction. How do we reduce friction? Look for silos... you know, virtual islands where data never leaves and processes stay the same because 'we've always done it that way'. Deeply entrenched org structures, segmented technology ownership and IT budgets, and siloed data have created obstacles that prevent individual teams and departments from thinking about CX projects holistically. As a result, they risk creating siloed customer experiences that only solve one small part of the customer experience at a time... hence, friction. At TTEC Digital we look at a holistic approach to CX transformation... So we talked with some of our most tenured CX consultants, Analytics experts, and technologists to create this toolkit designed to help businesses get to the root of this complicated problem. Open up the toolbox here: https://ttecd.co/4dYUsQ5 ⚙️

Techsommet is excited to announce that Matt Carlin, a seasoned Contact Center Services Manager at Camping World, will be joining us as a panelist at our upcoming Contact Center Automation Virtual Event on 30th September 2024 at 10 AM ET. With over a decade of experience driving technical and operational excellence in enterprise and Fortune 500 contact centers, Matt has a proven track record of transforming customer support operations. From integrating conversational AI into legacy systems to optimizing agent workflows, he is passionate about using technology to create efficient, future-ready contact centers. His innovative insights and thought leadership will bring a fresh, forward-thinking perspective to the discussion on customer experience. Join Matt and other industry leaders as they explore the tools and strategies shaping the future of contact centers in the panel discussion: Ensuring the Future of Your CX: Essential Tools and Strategies for Contact Centers. Get ready for a deep dive into the technologies and tactics that will revolutionize customer experience! 🗓️ Event Date: 30th September 2024 🕙 Time: 10 AM ET Registration Link : https://lnkd.in/d87ikBdE Event Link : https://lnkd.in/dcbrfzuz Don’t miss the opportunity to hear from one of the leading voices in contact center automation—register today! #ContactCenterAutomation #CX #CustomerExperience #Automation #AI #ConversationalAI #TechLeadership #FutureOfCX #PanelDiscussion

Mirror, mirror on the wall. What CX trends await us all? 🔮 We asked Whitney Ondrejcka, Channel Account Manager of the West at Kustomer, which trends she predicts we'll see in 2024. Her answer? A rise in the strategic use of customer data and leveraging partnerships with CX experts to navigate the AI and automation landscape. What do you think? Share your predictions in the comments below! #CX #customerexperience #CCaaS #ContactCenter

In CX, as in Vegas, the right play changes the game. From the bright lights to the high stakes, Las Vegas is the perfect setting for big wins. And TSIA World ENVISION 2024 is where you’ll place your bets on the future of customer experience. Whether you’re here to hit the jackpot with AI innovations or discover new ways to streamline your operations, this event is all about reshaping how businesses support and engage their customers. Like a perfect poker hand, a winning CX strategy comes from insight and precision. Don't leave it to chance-meet iOPEX Technologies at Booth #614 to see how GenAI and automation can transform your CX strategies. And while you're in Vegas, connect with our team Sivakumar Thiyagarajan, Nithya Priya Rajkumar, Ananth Sardesai, Veenaj Vijayakumar and Pawan Upadhyay who are ready to help you drive real, measurable results. Let’s make your CX a winning hand! #TSIAWorldEnvision2024 #AI #CustomerExperience #CXTransformation #BusinessGrowth #CXInnovation #LasVegasEvents

Boost Telecom Customer Experience with Data-Driven Insights: Achieving outstanding telecom network CX scores requires attention to granularity, business outcomes, transparency, actionable insights, and personalization. By harnessing diverse data sources and aligning KPIs with customer expectations, telcos can revolutionize their CX management. Comment *interested*, and we'll send you our solution presentation. #CustomerExperience #Telecom #Netradar #AI #Innovation #ROI #CustomerSatisfaction #DataAnalytics #NetworkPerformance #Technology

🚀 This Week Top 5 Updates in Digital Sales🚀 1️⃣ AI-Driven Personalization Engines: Platforms like "AdaptifyAI" are taking personalization to new heights, dynamically customizing user experiences on e-commerce sites to boost conversions. 2️⃣ Voice Commerce Advancements: "VoiceSell" introduces breakthroughs in voice recognition, making shopping via smart speakers more intuitive and secure. 3️⃣ Augmented Reality Showrooms: "VisionSpace AI" now offers AR showroom capabilities, allowing customers to visualize products in their own space before purchasing. 4️⃣ Predictive Analytics for Inventory Management: "StockPredict AI" helps retailers optimize their inventory with AI-driven forecasts, reducing overstock and stockouts. 5️⃣ Automated Customer Service Bots: Upgrades to "ServiceBot AI" are making customer interactions smoother, with more natural conversations and faster problem resolution. Stay ahead of the curve with these digital sales AI innovations! #DigitalSales #AIUpdates #TechTrends

Digital twins aren't just for city or industrial planning anymore. Now, consumers can have their own digital twin, a digital doppelganger who can navigate traffic for the best route or try on that dress before they purchase. Digital twins are virtual models that simulate real-life situations, allowing for risk-free testing and decision-making. But their uses go beyond just optimizing your commute. In fact, businesses are utilizing digital replicas of customers to anticipate their needs and behaviors, enhancing the customer experience. What avenue do you see for harnessing this technology for your customer journey? #DigitalTwins #DigitalTransformation #PLM #ProductLifecycleManagement https://lnkd.in/eD4PDTF7