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Today, digital transformation is fueling data-driven business decisions and customer-centric innovation. Read more to learn how AI is evolving the world of data analytics and customer experience, and discover case studies on how your business can stay technologically competitive. #TechInnovation #CX #JoinHGS #DigitalTransformation

No, this post isn't about AI... #CX is the single greatest lever of business value, yet Forrester just reported CX is at all-time lows across all industries. How do we make an impact?! Reduce customer friction, we've all had a time when we felt like the brand was making US do all the heavy lifting to integrate THEIR processes. Focus on Friction. How do we reduce friction? Look for silos... you know, virtual islands where data never leaves and processes stay the same because 'we've always done it that way'. Deeply entrenched org structures, segmented technology ownership and IT budgets, and siloed data have created obstacles that prevent individual teams and departments from thinking about CX projects holistically. As a result, they risk creating siloed customer experiences that only solve one small part of the customer experience at a time... hence, friction. At TTEC Digital we look at a holistic approach to CX transformation... So we talked with some of our most tenured CX consultants, Analytics experts, and technologists to create this toolkit designed to help businesses get to the root of this complicated problem. Open up the toolbox here: https://ttecd.co/4dYUsQ5 ⚙️

In CX, as in Vegas, the right play changes the game. From the bright lights to the high stakes, Las Vegas is the perfect setting for big wins. And TSIA World ENVISION 2024 is where you’ll place your bets on the future of customer experience. Whether you’re here to hit the jackpot with AI innovations or discover new ways to streamline your operations, this event is all about reshaping how businesses support and engage their customers. Like a perfect poker hand, a winning CX strategy comes from insight and precision. Don't leave it to chance-meet iOPEX Technologies at Booth #614 to see how GenAI and automation can transform your CX strategies. And while you're in Vegas, connect with our team Sivakumar Thiyagarajan, Nithya Priya Rajkumar, Ananth Sardesai, Veenaj Vijayakumar and Pawan Upadhyay who are ready to help you drive real, measurable results. Let’s make your CX a winning hand! #TSIAWorldEnvision2024 #AI #CustomerExperience #CXTransformation #BusinessGrowth #CXInnovation #LasVegasEvents

Explore the 5 key trends shaping #AI in contact centres for #2025. 👩💻 From the rollback of #GenAI implementations to the rise of #autonomousAI and hybrid workplace support, these insights can help you purposefully approach your contact centre's AI-enabled future with forethought and insight. Discover how AI is transforming customer service with the top trends for 2025. Read more now! https://bit.ly/3W8C9B0 #AIOfTheFuture #AITrends #AIIn2025 #CustomerExperience #CX #Connect #WeConnectTech

Boost Telecom Customer Experience with Data-Driven Insights: Achieving outstanding telecom network CX scores requires attention to granularity, business outcomes, transparency, actionable insights, and personalization. By harnessing diverse data sources and aligning KPIs with customer expectations, telcos can revolutionize their CX management. Comment *interested*, and we'll send you our solution presentation. #CustomerExperience #Telecom #Netradar #AI #Innovation #ROI #CustomerSatisfaction #DataAnalytics #NetworkPerformance #Technology

AT&T recently shared its Broadmind analysis, which gives the company a 4/10 score on business performance. The Q4 2024 earnings call highlighted some positives, like growth in postpaid phone and fiber subscribers, alongside solid revenue gains in core areas and a low customer churn rate of 0.8%. However, the company faces hurdles, such as lagging subscriber growth compared to competitors and high capital expenditures. There’s room for AT&T to expand its 5G and fiber networks, target underserved markets, and explore IoT services. Nonetheless, competition is fierce, and the company is contending with market saturation and the need for ongoing tech advancements. While the financials show promise with debt reduction and good free cash flow, the elevated debt-to-EBITDA ratios and continuous investments in infrastructure are challenges that come with the territory. During the latest earnings call, CEO John Stankey highlighted the goal of boosting customer satisfaction and loyalty through AI integration across the company’s services. To help AT&T reach these goals, here are some recommendations: 1. Expand 5G and Fiber Infrastructure 2. Use AI Connect for Better Customer and Employee Experiences 3. Create Predictive AI Models to Anticipate Customer Needs 4. Set Up Intelligent Customer Interaction Platforms 5. Optimize Plan Recommendations with myPlan and myHome 6. Design Immersive Retail Experiences 7. Build a Hybrid Network Infrastructure 8. Prioritize Privacy and Data Security The insights from the Trend God report align well with Stankey’s comments, underscoring the importance of using AI to enhance customer satisfaction. AT&T's vision for 2030 includes providing experiences that anticipate what customers want, cultivating personalized interactions. Key trends are pointing to the need for immersive customer experiences and sustainability initiatives, which will be crucial in addressing the increasing demand for connectivity. Stankey’s remarks signal the urgency for AT&T to adapt in a competitive environment. What are your thoughts on AI's role in transforming the customer experience in the telecommunications sector? #IndustryTrend #AT&TStrategy #BusinessInnovation

Embracing Intelligent Customer Experience (ICX) isn't just a trend—it's a game-changer for businesses seeking to excel in today's competitive landscape. Let's explore some of the top advantages of implementing an intelligent CX strategy. 🛠 Enhanced customer experience: - Leveraging generative AI, data-driven insights, and personalization improves CX. - Flexibility allows organizations to refine processes and optimize ICX ingredients for stellar experiences. 🔍 Improved customer loyalty and retention: - Analyzing consumer data enables personalized communication and proactive issue resolution. - Real-time insights empower agents to provide helpful and efficient service, enhancing loyalty and boosting the bottom line. 🏆 Competitive advantage: - Investing in ICX principles and advanced technology sets businesses apart. - Offering personalized, efficient CX attracts and retains customers, giving a competitive edge in the market. ⚙ Operational efficiency: - Automation in ICX leads to improved efficiency and reduced costs. - Predictive analytics and centralized data management streamline processes and enable data-driven decisions. Embrace intelligent CX to elevate your business and exceed customer expectations: https://buff.ly/43Z6rce 💼✨ #CX #IntelligentCX #CustomerExperience #BusinessSuccess

In today's competitive landscape, call center transformation is essential for CxOs aiming to optimize costs, retain clients, and elevate customer experiences. Next-generation contact centers are powered by AI, enabling intelligent automation, personalized customer interactions, and proactive service. At Capgemini, we're here to drive your contact center into the future with our Next-Generation Contact Center solutions and services. Agentification is the newest wave of AI, and transforming contact centers. Autonomous AI agents now handle conversations, ticket responses, case resolutions, messaging, documentation, and even spoken dialogue with customers, all on your behalf. It's time to rethink your contact center strategy, and our comprehensive services cover everything you need: 🔹Strategy: Tailored strategies for your industry challenges 🔹Advisory: Expert guidance throughout the transformation journey 🔹Enablement: Empowering your teams with cutting-edge tools that drives great adoption and outcomes 🔹Execution: Driving continuous improvements for efficiency and performance or providing contact center as a service.

Techsommet is excited to announce that Matt Carlin, a seasoned Contact Center Services Manager at Camping World, will be joining us as a panelist at our upcoming Contact Center Automation Virtual Event on 30th September 2024 at 10 AM ET. With over a decade of experience driving technical and operational excellence in enterprise and Fortune 500 contact centers, Matt has a proven track record of transforming customer support operations. From integrating conversational AI into legacy systems to optimizing agent workflows, he is passionate about using technology to create efficient, future-ready contact centers. His innovative insights and thought leadership will bring a fresh, forward-thinking perspective to the discussion on customer experience. Join Matt and other industry leaders as they explore the tools and strategies shaping the future of contact centers in the panel discussion: Ensuring the Future of Your CX: Essential Tools and Strategies for Contact Centers. Get ready for a deep dive into the technologies and tactics that will revolutionize customer experience! 🗓️ Event Date: 30th September 2024 🕙 Time: 10 AM ET Registration Link : https://lnkd.in/d87ikBdE Event Link : https://lnkd.in/dcbrfzuz Don’t miss the opportunity to hear from one of the leading voices in contact center automation—register today! #ContactCenterAutomation #CX #CustomerExperience #Automation #AI #ConversationalAI #TechLeadership #FutureOfCX #PanelDiscussion

The landscape has shifted! Businesses that prioritize customer experience (#CX) are winning the race. Join Avaya CEO, Alan Masarek, for an insightful session at the #SixFiveSummit24 on: ▪️ Innovation without disruption ▪️ The role of #AI in the #contactcenter ▪️ Why the future belongs to CX champions Discover how to elevate your CX strategy and achieve sustainable growth. Register to hear his session at https://bit.ly/3Rjw0zu #AIUnleashed