Shane Wan’s Post

Throwback post! The Mobility Digital team may be spread across various countries around the world, but I truly appreciate and embrace the spirit of a global team, where varied perspectives, cultures, and backgrounds come together to bring more to the table in every way. The unity of our team lies in our differences, and appreciating that diversity adds to our collective story. Oleksandr K. thank you for your leadership and efforts to bring us together, great to have spent some quality time together discussing what the future looks like! Oleksandr K. Sarah Llewelyn Barden Aarti Nagarajan Jan Krueger Kanan Nabar Christoph Stollberg Renee Forseth Layla (Zarrabi) Baughn #diversity #mobility #shell #global #team #grateful #unityindiversity

Reading the post below makes me feel proud to be part of the Shell brand. Over the past 15 years that I have been with Shell, it's more than just a symbol we showcase in our marketing efforts; it represents our impactful actions. We constantly strive to address customer challenges and pain points, endeavoring to provide solutions that matter. Recognizing and appreciating customer loyalty is at the heart of what we do. Our dedicated service champions work tirelessly, serving our customers around the clock. All these accomplishments fill me with pride, as we don't just talk the talk but are committed to walking the walk. Together, we believe that behind this logo, our customers deserve nothing but the very best. #customerloyalty #shell

Every year one main marker of a successful team is its ability to achieve its financial goals. This is admirable, but the focus of a successful team extends beyond financial metrics. It is better to have a great team vs a team of greats. A great team is about collective achievements emphasizing a collaborative environment where each team member thrives. And at the same time it is important to authentically invest in each person’s personal growth, recognizing that the success of one enhances the success of all. Let’s explore some simple ways to make others successful: 1️⃣ Share knowledge and resources  2️⃣ Give constructive feedback respectively and honestly  3️⃣ Help to connect them to a wider network  4️⃣ Help them organise effective goals Let’s not perpetuate a dog eat dog world but perhaps the best way to achieve success is to provide real value to others first. #team #collaboration #success #greatteam #growth #teamgoals #achievement

Letting go…A passing thought that I was pondering. Coming into 2024, let's go beyond mere resolutions; let’s make a deliberate and mindful choice to take control. And I am making the choice to wholeheartedly embrace the act of “letting go”! On a personal level, letting go is about freeing up my mental space. It’s about letting go of the negative thoughts and some of the past, to make room for better and more powerful energies. Professionally, letting go necessitates mastering the dynamic art of un-learn and re-learn, shedding practices that lack material results or fail to be impactful. In order to achieve different results, we must stop repeating the same actions of the past. So as we start the new year, let’s be bold and let go! Let go of what is not working, and make space for new possibilities and opportunities! Happy 2024! #letgoandgrow #newopportunities #newyear #resolutions #unlearn #thinkpositive #mindfulness

As we are approaching the year-end gearing up for some much needed downtime, let’s consider the essence of 'REST.' It's not merely a luxury or an afterthought; it's a crucial component of our well-being. Embracing different forms of rest—whether it is physical, mental, and emotional—isn't optional but essential. Let’s remember that resting isn't a detractor from productivity; in fact, it's its strongest ally. The better we become at embracing rest, the more equipped and energized we'll be to excel in our work. Rest isn't a detour from success; it's the scenic path towards sustained excellence. My form of rest this time around is going back to school and engaging and studying different topics outside of work. This has been enjoyable so far. Whatever your form of rest may be, enjoy the holidays and the new year, and here’s looking forward to a successful 2024! #worklifebalance #wellbeing #wellness #excellence #success #holidayseason #downtime

Looking ahead to 2024, I foresee loyalty going back to the basics, marking a return to the fundamentals: -Getting the offer right -Getting the offer out at the right time and right place  -Getting the offer to the right person Crafting the ideal offer may seem straightforward, but how many truly implement these basics with excellence? But once you perfect this foundational trifecta it enables you to build trust with your customers and weaving emotional loyalty into every interaction. This becomes the key to when loyalty transcends mere transactions, evolving into enduring relationships founded on trust and emotional resonance. What do you see for 2024? #loyalty #loyaltymarketing #trust #2024 #backtobasics #customerexperience #relationships

Last week I had the privilege of hosting a cozy fellowship session with more than 60 ladies to share some of my tips on travel. Traveling is not the same as it used to be and with the year-end travel season upon us, it was an insightful gathering where I shared my advice on H.S.S.E - Health, Safety, Security and Environment.  Some of my top travel tips that I talked about in the session were: *Health Essentials: Get comprehensive travel insurance, carry meds onboard, & check medication permissions. *Hotel Safety: Request mid-level rooms, note fire exits, and travel with safety wedges. *Air & Road Safety: Secure valuables, note cabin seats, and opt for safe transport with GPS. *Personal Security: Avoid flashy jewelry, be confident, inform a friend about your whereabouts. *Trust Instincts & Stay Vigilant in your Environment: Know emergency contacts, Wi-Fi safety, and shield personal devices. Wishing everyone safe travels - wherever your next destination may be. #traveltips #safety #travelsmart #travel #healthandsafety #trustyourself #security

Recently there was a conversation about how one should be concerned with what they think of themselves, and not care about what others think. I am not sure I am aligned with that statement. Because reputation matters and it is one of your most valuable assets. It is what makes the first impression before you even walk into a room. Reputation is what cultivates trust and fosters positive and effective relationships not only with your internal customers but also directly affects how you build trust with your consumers and how you grow customer loyalty. In today's fast-paced world, the speed of delivery is key, but at the same time trust takes time to develop. However, I firmly believe that actions speak louder than words. To consistently deliver on your promises and build trust in a short span of time, you must ensure your reputation aligns with your actions. Reputation is the bridge to success. So, let's not just talk the talk, but walk the walk, and let your actions build a reputation that follows even after the work is done. #reputation #trust #relationships #positivity #actionsspeaklouder #loyalty #customerfocus

Shell Mobility recently expanded as it opened its largest electric vehicle charging station in Shenzhen, China! But aside from the large scale of the EV station, our core purpose stands in building loyalty through a customer centric approach by bringing value added services to make our customers happy. While the key to sustainability and a growing customer base is reliability and convenience, providing an optimal shop experience for our loyal customers is equally important. In case you are in Shenzhen and are passing the brand new Shell EV station, don’t miss the chance to explore our special Welcome offers, coffee and other special treats for our loyalty customers! Know more and see a glimpse of the largest EV charging station from Shell in the link below. https://lnkd.in/gQhnrEkh #shell #shellrecharge #loyalty #shenzhen #ev #mobility #customerservice #sustainability

I am sure many of you have either read or heard of the Blue Ocean Strategy. It is a well-known approach that encourages businesses/corporations to seek untapped market spaces rather than battling it out in the over crowded, competitive waters. How can Loyalty adopt this concept? For Loyalty this means a shift from merely competing for the same customers to creating innovative, uncontested market territory. Loyalty must constantly evolve and adapt to anticipate the market’s needs by creating unique value and experience for its customers. From the perspective of the Blue Ocean Strategy, some ways Loyalty can set itself apart from others is -Value Innovation: By offering a product or service that stands out in the market while providing genuine value (supported with strong brilliant basic foundations and experience) - Reconstruct Market Boundaries: Identifying opportunities to serve customer needs that are currently unmet or underserved. - Reduce and Eliminate: Eliminate or reduce features, services, or costs that are not valued by customers. Simplify the offering and reduce unnecessary complexity #loyalty #innovation #value #adapt #evolve #market #competition