Shanelle Clifford’s Post

‘It's the little things that count’(says Gary Leff), especially in the hospitality industry. Have some top-end hotels forgotten this? Check out this interesting read on what hospitality really means to the customer. #hospitality #service #hotels #customercare Link: https://lnkd.in/d-4ijpNs

“One of the highlights of travel is savoring the local cuisine and exploring new flavors, and now My Place guests will have the chance to enjoy those options from the comfort of their hotel room without having to pay delivery fees," My Place Hotels of America COO Matthew Campbell Learn more about My Place Hotels' new partnership with Grubhub in the article from HOTEL MANAGEMENT Magazine. #hotelmanagement #hotelmanagementmagazine #hotelfnb #grubhub #hotelindustry #hoteloperations https://loom.ly/6Glt_7E

📊 A recent survey from 32 markets revealed what encourages guests to recommend a hotel. Here are the key factors that influence their recommendations: 💸 Value for money (55%): Prioritize a balance between price and quality. 📍 Location (54%): Leverage your surroundings to enhance the guest experience. 🍽️ Unforgettable culinary experiences (42%): Offer appealing dining options. 🛏️ Room quality (32%): Ensure well-equipped and well-maintained rooms. https://lnkd.in/gUDBmj6N

The most intriguing of Premier Inn's plans is to replace many of Whitbread's restaurants with mini-hotels. While this tactic is only a small part of the brand's overall growth plan, it highlights how hotels are outperforming restaurants. https://hubs.li/Q02TKj-m0

Comprehensive comparison between hotels and restaurants: Hotels: 1. Primary function: Providing accommodations and lodging services. 2. Offer rooms/suites for overnight stays. 3. Amenities: pools, fitness centers, spas, room service, and conference facilities. 4. Services: 24/7 front desk, concierge, housekeeping, and laundry. 5. Cater to travelers, tourists, and business professionals. Restaurants: 1. Primary function: Serving food and beverages. 2. Offer menus for breakfast, lunch, dinner, and snacks. 3. Amenities: seating, tables, restrooms, and sometimes entertainment. 4. Services: food preparation, serving, and take-out/delivery options. 5. Cater to individuals, groups, and families for dining experiences. Key differences: 1. Purpose: Hotels focus on lodging, while restaurants focus on dining. 2. Services: Hotels offer broader services, including accommodations and amenities. 3. Operations: Hotels operate 24/7, while restaurants have specific hours. 4. Target audience: Hotels cater to travelers and business professionals, while restaurants serve a wider demographic. Similarities: 1. Hospitality: Both hotels and restaurants prioritize customer service. 2. Quality standards: Both maintain high standards for cleanliness, comfort, and quality. 3. Staff: Both employ staff for customer service, maintenance, and operations. 4. Customer reviews: Both rely on customer feedback to improve services. Hybrid models: 1. Hotel restaurants: Many hotels have on-site restaurants. 2. Boutique hotels with dining areas. 3. Restaurant-hotel combos (e.g., bed and breakfast inns). #restaurants #hotels #foodsafety #HACCP #FSO

Hoteliers alert: 🚨 Tip management doesn’t have to be a time-consuming challenge or a legal risk for your business! With TipHaus, you can automate tip distribution, save time, and ensure fair payouts, all while keeping your team happy and focused on delivering great guest experiences. Curious how we make it happen? Dive into HOTEL MANAGEMENT Magazine latest article to see how TipHaus is transforming tip management for hotels and resort food outlets. Read the full article here! ➡️ https://lnkd.in/eSnsrCWP #hotel #resort #casino #tips #tipmanagement #hospitality

National Hotel Complex Getting the most from your time in Bendigo is a breeze when staying at the accessibly-located Have a hassle-free trip while enjoying the services and amenities offered by Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the motel. Smoking is allowed only in the designated smoking areas provided by motel. A variety of convenient and tasty dining options are waiting for you at the motel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the motel's bar. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities. Find some of the city's best deals here with rooms 93% cheaper than other options. Facilities at this motel are rated higher than 94% of other accommodations in the city. Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations. #nationalhotelcomplex #hotelkdm

Poor management can severely impact the guest experiences in the hospitality industry By enhancing & easing the booking systems, optimizing services, and by focusing on guest satisfaction- you can transform your hotel management operations and create memorable experiences that keep guests coming back & giving you business on regular basis Reach us at +91 8073 908294 & visit www.techspiration.in for more information #GuestExperience #hotelmanagement #hotelmanagementsystem #hotel #restaurant #restaurantmanagement #hospitalitymanagement #hospitality #hospitalityindustry #HospitalityExcellence #optimize #services #bookingsystems #transform #customersatisfaction #hospitalitysolutions #MemorableStay #ServiceExcellence #retention #PersonalizedService #OperationalEfficiency #operations #efficiency #hospitalityinnovation #StreamlineOperations #CustomerLoyalty #hotelexcellence #service #optimization #optimizationstrategies

Poor management can severely impact the guest experiences in the hospitality industry By enhancing & easing the booking systems, optimizing services, and by focusing on guest satisfaction- you can transform your hotel management operations and create memorable experiences that keep guests coming back & giving you business on regular basis Reach us at +91 8073 908294 & visit www.techspiration.in for more information #GuestExperience #hotelmanagement #hotelmanagementsystem #hotel #restaurant #restaurantmanagement #hospitalitymanagement #hospitality #hospitalityindustry #HospitalityExcellence #optimize #services #bookingsystems #transform #customersatisfaction #hospitalitysolutions #MemorableStay #ServiceExcellence #retention #PersonalizedService #OperationalEfficiency #operations #efficiency #hospitalityinnovation #StreamlineOperations #CustomerLoyalty #hotelexcellence #service #optimization #optimizationstrategies

Three things I've learned after being a part of the hospitality industry: 1. There's always scope for improvement Just because your task is done doesn't mean your job is. As someone working in hospitality, there is always scope to make your customer's experience better. So if you can do it, you absolutely must do it. 2. Every little thing counts Your guest's experience starts right from the moment they book a table at your restaurant or a room at your hotel. Ensuring that everyone in the team is actively striving to elevate a guest's experience can make a lot of difference. 3. Listen more, talk less Actively listening to your customers can not only allow you to do better as a business but also prevent avoidable miscommunications and conflicts. In an industry like hospitality, a key necessity in flourishing is being a good listener. #hospitalityindustry #hotel #restaurant #business #listen