Think a hundred times before choosing LG considering the bad experience of several consumers about poor after sales-services and refusal to give valid legal invoices and e-receipts containing names and addresses of consumers as recipients and consignees of goods supplied by LG in a B2C transaction of supply of goods for purchase of a new model with market price Rs.44192 in part consideration of NEFT Rs.9632 instead of Rs.992 and rest considerations in return for a defective model (Rs.43200) failed 3 times remaining out of service for 127 (53+5+69) days from 9.4.20 to 30.4.21 with repair charges Rs.1954 with invoice, Rs.4431.10 with e-receipt and Rs.9632 for no invoice and no e-receipt and LG failed to comply with mandatory provisions contained in Section 31 Rule 46 of GST Rules, 2017 deriving provisions of para 5 of Consumer Protection (General) Rules, 2020 read with section 2 (47)(vii) of new CP Act, 2019. Had LG complied with these mandatory provisions, mandatory documents, and mandatory contents LG could have avoided harassment and victimisation of a senior citizen elite LG consumer for the last more than 3 years from 26.6.21. This is the reality of arrogance and adamance of the LG service team supported by LG management. So, again think a hundred times about choosing LG in good faith and consider the reality of LG's poor services and arrogance and adamance in non-compliance with mandatory provisions that cost ZERO but no sensitivity for compliance with laws or senior citizens elite LG consumers.
Had LG focused diligently and considered the compulsory legal compliance with the mandatory provisions in question on 26.6.21, LG could have gladly issued a valid legal tax invoice on 26.6.21 and an e-receipt on 26.6.21 at no cost or no time and LG could have avoided (i) the issuing of an illegal disputed Debit note on 26.6.21 and (ii) avoided invalid disputed suspicious tax invoice on 12.2.22 after seven months of delivery challan dated.8.7.21, (iii) avoided 163 complaints on INGRAM, 32 complaints, and 5 appeals on CPGRAMS, CMO complaint, Minister complaint, PMO complaint, etc, (iv) more importantly avoided victimization of senior citizen consumer for more than 3 years by simple compliance with mandatory provisions in question (v) avoided wastage of precious resources of manpower, money, time, and energy for the last 3 years for possible gainful productive use.
Still, it is shocking to highlight that even after 3 years, LG and NCH do not want to learn any lesson and are noticed as arrogant and adamant about not focusing on compliance with mandatory provisions and not issuing valid legal invoices and e-receipt containing my name and address as “Dhirubhai Vaghela, Plot No: 29/2, Sector 4 A, Gandhinagar-382006” as recipient and consignee of the goods supplied by LG in addition to "One Time Customer For Defective Return" to keep balancing between mandatory provisions and policy to serve the purpose of resolution.
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