Really chuffed with this launch today! It's been a mammoth effort from dozens and dozens of people, who all deserve praise, but in this post I want to focus just for a moment on the UX wins.
On this project UX were involved from the start - that's right, From The Start! Anyone working in UX will know this is relatively rare!
We listened to our brokers, and heard their frustrations with our current system, what they liked about other systems, and what their goals and desires were.
We observed them using the current system, taking note of all the little work around, or manual steps that they took - often without even realising they were doing it.
We designed a fully accessible, functional solution that met and hopefully exceeded those user needs and desires.
We evaluated the solution with brokers through multiple rounds of usability testing and discussions, and iterated on the designs based on this feedback.
We also managed to get in some new functionality to capture details that a broker might be aware of, of their customers' vulnerabilities or additional support needs, so that as they move from the application cycle into being a Newcastle customer we already know who they are and how best to support them.
Feedback so far has been extremely positive: that it is really easy to use, and takes less time. I can't wait to hear more about what our brokers think, even if their feedback is constructive to help us improve it further.
So a huge thank you and well done from me to the whole product development team, but especially the UX team members who worked on this: Laura Connolly, Daniel Todd and Kimberly Brolly. 👏 And for all he's left us to travel the world Daniel Carey too.
#UserExperience #UserResearch #UserCentredDesign #MortgageBroker #DigitalTransformation #MortgagePlatform #Innovation
We are excited to announce the launch of our brand new mortgage platform! 🎉
Built in collaboration with brokers, this platform simplifies the process from DIP to FMA, making it easier for you to do business with us.
Key features include:
- Refined process from DIP to FMA
- Effortless document upload and tracking
- Flexible workflow and navigation between application sections
- Ability to easily amend existing applications
- Direct integration with our conveyancing panel manager
- Ability to capture your client’s additional support requirements during application
This latest investment in technology builds upon our commitment to working in partnership with brokers like you. We’ve already launched our new website, making it quicker to access the people, products, and criteria you need. Now, our new mortgage platform transforms the mortgage application journey, reducing time spent on admin and allowing you to dedicate more time to what matters most - supporting your clients and making their homeownership dreams a reality. ⚡
Learn more: https://bit.ly/3yVCuOE
#PoweredbyPartnership #Mortgages #MortgageIndustry #Partnerships #MortgageBroker #BrokerPlatform #MortgageTech #Technology #DigitalTransformation #MortgagePlatform #Innovation
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