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HOW TO BECOME A SUCCESFULL STEWARDING MANAGER? Part # 1 WELCOME TO STEWARDING It is with great pleasure that I take this opportunity to welcome you for this exciting journey in the World of Stewarding . The objective is to partake/share how to start working in a friendly and warm atmosphere, to support and help each other during and after your duties, demonstrating professionalism and implementing consistent positive attitude that will make your colleagues, subordinates to be satisfied, and to encourage them working together by sharing knowledge  In this topic you will find information about Stewarding Department, The Hotel and the Stewarding functions and the job. This has been designed to help you during the first few weeks with Stewarding I hope that you will enjoy learning, and find your job satisfying, rewarding and that you will have a lot of fun in the workplace.   Good luck.   Amante M. Amurao Pre-opening Chief Steward/Back of House Manager/Hygiene Manager   IMPORTANT ! KNOWING FIRST WHAT ANNOYS THE GUEST?  - Being ignored by the Staff - When guest is speaking, staff suddenly cut off and wrongly assumed what the guest is going to say - Staff wearing dirty/untidy uniforms - Message received not being passed to the guest - No eye contact nor speaking to guests when they are being welcomed to the restaurant - Staff being too familiar with the guest - Inconsistency in providing service standard - Staff not paying attention to guest needs - Guest waiting on long queue at a restaurant and not being       attended - Poor Product Knowledge - Mis- spelled guest’s name - Making Promise to guests that cannot be met - Waiting too long for the bill, or incorrect bill - Poor/inaccurate information given to guests - Not picking a Telephone call - Staff chewing gums or eating - Unfriendly staff - Lack of personal touches These lists are encountered by our FRONT LINE Colleagues( The Chefs & Waiters) , knowing this information will help us to assist them in confidently providing excellent service to our guests e.g. by supplying them with cleaned equipment and maintain hygiene & sanitation in the workplace. WHAT IS STEWARD'S EXPECTATIONS EMPATHY RESPECT TO BE TREATED IN A DIGNIFIED MANNER, AS AN INDIVIDUAL NOT AS A NUMBER GIVE TRAINING/BRIEFING PAY ATTENTION TO THEIR NEED INTRODUCED TO SENIOR MANAGEMENT HELP THE BEGINNERS/EMPLOY BUDDY SYSTEM HONEST FEEDBACK / KEEP INFORMED NEEDS PLAIN EXPLANATION - EASY TO UNDERSTAND TO BE INFORMED OF ANY CHANGES OR OPTIONS OPINIONS & SUGGESTIONS MUST BE HEARD COMPETENT, EFFICIENT & RELIABLE WORK PRACTICE SUPPORTIVE LEADERS ---next topic ----  COMPANY’S EXPECTATIONS FROM STEWARDS

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STEWARDING Department : Basic Responsibilities , 1 Staff ; Briefing: morning &evening time 2 Morning Shift Duty & Responsibilities Before Start duty , how can Start your Task , first of all check all kitchen Area , According to checklist one by one all kitchen Area should be Clean &. all refill checklist, check Machine Temperature, check all the setup equipment's after check Garbage Area, should be Clean After check chemicals labels as well also .. most important think. I think you FiFo..always follow the FIFO... Nonfood Items check Always .. breakage report check manual and checklist refill .. Before left when your duty finish , check everyday Duty Roster something is change you know , before going home finish Your Task if not finish on time don't go home grooming standard follow always .your uniform . shower everyday..hair cut shave everyday , always in your mind positive thinking no need to use negatives points, don't fighting your colleagues, if something is you have any issues talk to your Supervisor or assistant chief steward or cheif steward? Always helps chefs , without any orgaments, love your job. . growing your knowledge your experience.. if you can follow the Standard as per Marriott international guest is happy. company business grow you get good salary and benefits, main issue in hotel line how to use tissues , brief your team how to use tissues

Stay Encouraged Stewarding Manager There Is More During the day, especially during work, one's mind is filled with various thoughts. Working in Stewarding sometimes leads to contemplating why one continues in this role. For some, it's a genuine enjoyment of the job, for others, it might be about financial necessities, or it could be seen as a stepping stone in one's career, opening doors to future opportunities. It's essential for Stewarding managers to acknowledge that the skill required to support a large group of people and ensure they have everything they need in a conducive work environment goes beyond what is typically considered an entry-level position or average ability. Facing the daily challenge of going to a job where your efforts might not be valued or appreciated can be daunting. Stewarding managers often navigate through language and cultural barriers, yet they persist, playing a crucial role in fulfilling the mission. These managers learn to adjust, adapt, and overcome challenges to keep moving forward. Some people in high positions, with formal educational qualifications, may not possess the stamina or capacity to handle the day-to-day tasks that Stewarding managers do. This observation isn't meant to belittle anyone. Rather, it's to highlight the greatness within Stewarding managers and the immense potential they have to achieve even more. Interestingly, Stewarding managers are responsible for overseeing the entire food and beverage department, yet they might not always have the authority that matches this responsibility, or they might not be seen as equals to others in positions with fewer responsibilities. Specifically to those Stewarding managers who feel underappreciated or unrecognized, I want to extend a heartfelt thank you. It's important to realize that you are not less and you don't have to feel inadequate. You are more than enough, and you should never stop believing in yourself and what you can achieve. Remember, being a Stewarding manager is what you do, not who you are. So, keep dreaming, keep being creative. The future might be uncertain, but your value and what you bring to the table are constant. As a Stewarding manager, you are capable of more and deserve all you can accomplish. Keep living

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Stay Encouraged Stewarding Manager There Is More During the day, especially during work, one's mind is filled with various thoughts. Working in Stewarding sometimes leads to contemplating why one continues in this role. For some, it's a genuine enjoyment of the job, for others, it might be about financial necessities, or it could be seen as a stepping stone in one's career, opening doors to future opportunities. It's essential for Stewarding managers to acknowledge that the skill required to support a large group of people and ensure they have everything they need in a conducive work environment goes beyond what is typically considered an entry-level position or average ability. Facing the daily challenge of going to a job where your efforts might not be valued or appreciated can be daunting. Stewarding managers often navigate through language and cultural barriers, yet they persist, playing a crucial role in fulfilling the mission. These managers learn to adjust, adapt, and overcome challenges to keep moving forward. Some people in high positions, with formal educational qualifications, may not possess the stamina or capacity to handle the day-to-day tasks that Stewarding managers do. This observation isn't meant to belittle anyone. Rather, it's to highlight the greatness within Stewarding managers and the immense potential they have to achieve even more. Interestingly, Stewarding managers are responsible for overseeing the entire food and beverage department, yet they might not always have the authority that matches this responsibility, or they might not be seen as equals to others in positions with fewer responsibilities. Specifically to those Stewarding managers who feel underappreciated or unrecognized, I want to extend a heartfelt thank you. It's important to realize that you are not less and you don't have to feel inadequate. You are more than enough, and you should never stop believing in yourself and what you can achieve. Remember, being a Stewarding manager is what you do, not who you are. So, keep dreaming, keep being creative. The future might be uncertain, but your value and what you bring to the table are constant. As a Stewarding manager, you are capable of more and deserve all you can accomplish.  Keep living

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