Swimming with pride as Barracuda’s National Partner of the Year! 🏆
Our collaborative solutions are making waves for customers, guiding them through complex security conversations and vendor management challenges.
Thank you to our fantastic team for their unwavering commitment to customer success and driving exceptional growth!
Learn more about our partnership here: https://lnkd.in/eSqMiqmr#SolveWithSHI#Barracuda
WOOHOO!! 🥳 🎉 love every bit of it, and looking forward to seeing this year after year.
Shoutout to SHI Digital Marketing for the subtle fish puns in here, we “sea” you. 🐟 👀
The customer is King!
Where did that go wrong John? Were the wrong people recruited, were the expectations not specified, were the incentives low, was the training & testing insufficient or not clearly spelt out/documented? You did well to spot it early enough for correction, & getting well ahead of the crowd.
I suspect that the business just grew so fast that Topsy won, for a short while! As you said, it is necessary to learn from your mistakes, spotting them early is vital. In your mentoring I guess that this features in the planning & set up stage.
As the new series of Bake Off has just started, I compare business with cake making. There may be many ingredients for a successful out come. But choosing those to use (planning what your outcome should be), preparing them, getting the order of introduction right, what temperature & for how long to cook them for & how to finish off the decoration so people are enticed to consume them. Luckily energy use & wages don't come into the programme & complicate it even more.
But I miss out one thing & for customer satisfaction. Simply do not let them eat whilst too hot - even though they may not physically be able to moan just then, let alone ROAR!
Entrepreneur. Business Leader. Philanthropist. 👷 Property Developer + Investor. 📞 Phones 4U Founder. 📖 Author of Love, Pain & Money: The Making of a Billionaire. 💜 #GivingPledge: Donating 70% of wealth to charity.
You should never be satisfied with anything short of excellence when it comes to satisfying your customers. How are you measuring and ensuring that?
#AskJC#MondayMotivation#customerservice
A carrier rep summed up his challenges: "We are expected to sell new and exciting products with no acknowledgement of past problems or existing messes. Customers don't forget."
As independent, carrier agnostic brokers we actually thrive when we encounter the historical messiness of accounts because we understand the legacy tech and processes that created the issues.
We are motivated by problems and challenges because it gives us the opportunity to get in the weeds, help with resolution, and find opportunities.
More resources, more time, no quota.
At Veritas, our core carriers know to expect consistent and preferred lanes, streamlined communication, and reduced deadhead mileage when partnering with us. Hear more about why we think it’s imperative to take care of our internal carrier network from Brian Hastings’ discussion with #TheFreightCoach, Chris Jolly here: https://lnkd.in/gab28fFv
We’re highlighting five Vanta customers who use their Trust Center to demonstrate their security posture to customers and prospects — allowing them to save time, build customer trust, and close deals fast.
https://ow.ly/CPHF50RILjO
🎉 Exciting new Feature 🎉! Now Presta lets you automatically schedule Bulk SMS to your dormant, inactive, or Gold customers. Grow your numbers effectively this Easter period! Reach out to support on +254 711 082 442 to activate! 📲✨
#bulksms#scheduleSms#customermanagement
This week during our carrier vetting webinar, we are going to talk about vetting a carrier for a high-value shipment ($250k+). What are the extra steps you take to vet a carrier for these shipments? I have a big old list to share with the group!
Congratulations to the Veolia DOD team winning the 2024 Customer Loyalty Award for their submission - "The difference between Ordinary and ExtraOrdinary - Is just that little bit Extra" - project.
The award recognizes the actions taken to leverage the Net Promoter Score to make it a genuine trigger to enhance our relationships with our customers. The criteria includes why the project is outstanding, value created, replicability, One Veolia approach, impact on Multifacted Performance and Impactful KPI's.
"The Veolia Department of Defence’s contract team’s “not-so remarkable” approach is based on sound, evidenced-based, continuous improvement and ensuring mechanisms for feedback and issue resolution are set up. The “remarkable” component is how Veolia seeks and responds to customer feedback on our performance that drives enhanced value to Defence."
#EcologicalTransformation#VeoliaANZ#defenceindustry
In many instances, Customer Support is the organisations last line of defence 🥋
⛔ Some thing has gone wrong.
⛔ Expectations have not been met.
⛔ A product promise has been broken.
Whatever the case may be...
...It's our job to make SURE the issue is resolved and trust restored.
That is the true objective of our work.
🚀🚀🚀
Do not give your customer a reason to seek out a competitor.
#customerservice#customersatisfaction
National Account Manager - Barracuda Networks
3wWOOHOO!! 🥳 🎉 love every bit of it, and looking forward to seeing this year after year. Shoutout to SHI Digital Marketing for the subtle fish puns in here, we “sea” you. 🐟 👀