Shiji Group’s Post

Here are the top takeaways from the Shiji Q2 Guest Experience Benchmark in the Middle East: 🔹 5-star hotel GRI in the Middle East keeps growing, reaching 90.7%, the second-best score after Asia Pacific. 🔹 Review response percentage grew in every category. 🔹 Average response time now sits at just 3.6 days for positive reviews and 4.0 days for the negative reviews. For the full stats from the Middle East, make sure to download the Q2 Guest Experience Benchmark report for free here: https://lnkd.in/e--6TSty #shiji #guestexperience #hospitalitytechnology

Here are the top takeaways from the Shiji Q2 Guest Experience Benchmark in Latin America: 🔹 Latin America saw a drop in review volume but a slight increase in GRI. 3-star hotels' GRI grew, but their review response percentage is only 52.2% on average, more than 10 points lower than either the 4- and the 5-star hotels in the region. 🔹 Average response time improved further, with positive and negative reviews being replied to in fewer than 5 days. 🔹 The Service index dropped for both 4- and 5-star hotels. For the full stats from Latin America, make sure to download the Q2 Guest Experience Benchmark report for free here: https://lnkd.in/e--6TSty #shiji #guestexperience #hospitalitytechnology

The top takeaways from the Shiji Q1 Guest Experience Benchmark in Europe: 🔸 Review volume dropped 6.6% for our sample in Q1 2024 over Q1 2023 mainly due to a 12.2% contraction in volume of reviews on Booking.com, the largest review source in Europe. Reviews per hotel were down as well in our sample, which likely means fewer complaints from guests. 🔸 Average response time saw a steep improvement, with positive reviews receiving replies in under 5 days and negative review in under 6. Just a year ago the average was over 9 days for both positive and negative reviews. 🔸 Both 3- and 5-star hotels saw a drop in the Value index compared to Q1 2023, with -1.6 and -0.4 points respectively. For the full stats from Europe, make sure to download the Q1 Guest Experience Benchmark report for free here: https://lnkd.in/eNdHygdi #shiji #guestexperience #hospitalitytechnology

Hospitality requires reliability.

The top takeaways from the Shiji Q1 Guest Experience Benchmark in Latin America: 🔸 Latin America saw a significant increase in review volume but only a slight increase in GRI (+0.7%). 🔸 3-star hotels saw their GRI grow by 1.2 points but their management response performance is still lagging behind the 4- and 5-star categories. 🔸 Average response time saw a steep improvement, with positive reviews receiving replies in under 5 days and negative review in under 6. Just a year ago the average was over 9 days for both positive and negative reviews. 🔸 Cleanliness saw a drop in every category but particularly at 4- and 5-star hotels (-1.7 points and -1.3 points respectively). For the full stats from Latin America, make sure to download the Q1 Guest Experience Benchmark report for free here: https://lnkd.in/eKir8VyZ #shiji #guestexperience #hospitalitytechnology

📣 Download the full case study to learn more about how this partnership is helping Palladium Hotel Group with their #DynamicPackage pricing. ✈ + 🛌 Who better to hear about it than Diego Fernandez Perez De Ponga himself, publish author and expert in #Revenue. 💸

🌟 WebMind at Hotel IT Summit! 🌟 We are thrilled to announce that WebMind is one of the official media partners for the Hotel IT Summit! Join us in the beautiful Mali Losinj from October 16 to 18 for a deep dive into the latest trends and innovations in the hotel industry. Stay tuned for exclusive content, live updates, and expert insights from WebMind! 🏨💡📲 #hotelittechsummit #hotelit #techsummit #hotelitsummit #hotelindustry

🌟 Maximizing Revenue Potential for Palladium Hotel Group 🌟 Gain insight into the strategic transformation of #PalladiumHotelGroup with RateGain's solutions! Facing complex challenges in online distribution, Palladium Hotel Group sought a tool to maintain rate parity and detect discrepancies across various channels. RateGain emerged as the solution of choice, offering comprehensive tools. Discover what Diego Fernandez Perez De Ponga, Global Sr. Director Revenue & Distribution at Palladium Hotel Group, has to say about the impact of RateGain in minimizing disparities and focusing on revenue-generating activities. Dive into the full case study here. #HotelDistribution #RevenueManagement #RateGain #CustomerSuccess

Japan's hotel ADR has been a widely discussed topic in the global hotel space recently, with the depreciating yen drawing more international visitors to the country. Read our full deep-dive into the topic here: https://bit.ly/3QIUtOu

📝 Check out our newest blog post: Marina Bay Sands vs Raffles Singapore 🇸🇬🏨 In this piece, we look into which one truly excels in the Marina Bay Sands vs Raffles showdown Click below to read more ⬇️ https://lnkd.in/eZqnwGym