Shippit’s Post

Learn more about Brittany Rain Tran, our Head of Customer Success 🤩 💜

Join me in recognizing Jeffrey Bailey and his contributions to CDW's success! Under Jeffrey's lead, the team has enhanced workflows leading to proactive issue resolution. Learn more about Jeffrey and CDW's success story in ScienceLogic's 2024 Customer Success Honoree eBook below! https://scilo.co/YJvQyu

Please join the ScienceLogic team in recognizing Jeffrey Bailey and his contributions to CDW's success! Under Jeffrey's lead, the team has enhanced workflows leading to proactive issue resolution. Learn more about Jeffrey and CDW's success story in ScienceLogic's 2024 Customer Success Honoree eBook below! https://scilo.co/RHKShE

Learn more about Oscar Ek, our Head of Customer Success 🤩 💜

Recognizing that I am new to the Customer Success role and have no prior experience in SaaS(Software as a Service), I'm attending SaaStr to seek practical advice on how to quickly acclimate to an industry known for its fast-paced evolution, driven by technological advancements, shifting customer needs, and dynamic market conditions. Shouting out to all CEOs, COOs, CSOs, VPs and CSMs—I’m passing the mic! Here are just a few thought-provoking questions that came up for me during SaaStr Annual.. 1.) What are the most effective strategies for building strong relationships with customers in the SaaS industry, and how can a new CSM quickly adapt and leverage these strategies? 2.) How does the CSM role integrate with other departments like Sales, Product, and Support in your company? 3.) What tools or technologies have you found most effective for tracking customer health and engagement? 4.) What are the key metrics or indicators that you focus on to measure customer success and ensure customer satisfaction in your SaaS platform? Let's dive deeper together—let’s chat! 💬

Thanks for the challenge Romoke Oladejo Ajoke I would say the first is #communication skills. You must be able to articulate your thoughts and ensure others are able to understand your intention/message in a clear tone. People's skills are another. You must be able to understand people (better put, the psychology of people). This is where empathy comes in. Your ability to put yourself in the shoes of another and feel their pain. Beyond just thinking, Oh, we have a great #product, or this issue is clear enough, this customer needs not to disturb us. #Empathy makes you think beyond what you think it's right and see from the customer's perspective. With this, you will be able to align their request with the business standard. Next on my pocket list are analytical skills, critical thinking, and problem solving. Many times, we encounter #customers who don't know what their problem is. Yet they know they have problems. At times, the description of their problem is different from the reality of their problem. So in this case, you must be able to analyse what has been placed in front of you, critically examine the situation, and draw out relevant points that could help in troubleshooting.

🌟 Discover insights from Samantha S. Enterprise Customer Success Manager at Amplemarket, as she shares her journey and strategies in customer success. 🚀 Gain valuable perspectives on navigating challenges, fostering client relationships, and achieving success in the competitive landscape of enterprise solutions. Dive into her interview for actionable tips and inspiration on thriving in customer-centric roles. 📈 https://hubs.li/Q02DnDTv0

We had a quick chat with Tim van de Vorle, Global Director of Customer Success at GoodHabitz, where he shared his top tips for reducing churn in 2025. Check them out below!👇

You may have seen that our incredible Customer Success team is a finalist in 3 categories of the UK CXA Awards! 🎉 A huge shoutout to our inspirational Head of Customer Success, Lisa for building such an amazing team. Her passion for helping our customers succeed shines through in everything she does. 💫 Check out this video to learn more about our ethos and why the Customer Success team have been shortlisted 👉https://lnkd.in/exs_83-x #UKCXA24 #CustomerExperience #CustomerSuccess

The Birmingham Customer Success Cafe is back and this time we will be focusing on Value Realisation. A topic we speak about all the time with every customer. Sign up for your tickets for this virtual events to learn more, network, and share your perspective too. Mohammed Grace Helen Prajakta Kale, MBA #personaldevelopment #customersuccess #valuerealisation