Shipup’s Post

👵 Did you know there will be a 𝟵𝟰% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗻𝗴𝗿𝘆 𝗴𝗿𝗮𝗻𝗻𝗶𝗲𝘀 taking to their keyboards to complain about their orders this eCommerce Peak Season? OK, perhaps it's not just grannies complaining - but the truth remains... This year, it's essential that online retailers be proactive about their delivery issues, harnessing tools such as Shipup 𝗦𝗺𝗮𝗿𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - email alerts that are sent 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 to customers when a parcel is delayed, or is at pickup point. It's a win-win for both retailers and their customers, with: ✅ A reduction in frustrated 'Where Is My Order' (WISMO) queries: 8% in the case of our client Peak Design 💸 Optimized customer support costs resulting from the decrease in these queries. 😊 Increase in customer satisfaction throughout the post-purchase experience Peak Season is closer than you think (only 2 months to go!): get in touch with our experts now to prepare your post-purchase experience. #PeakSeason #WISMO #DeliveryOptimization

👵 Did you know there will be a 𝟵𝟰% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗻𝗴𝗿𝘆 𝗴𝗿𝗮𝗻𝗻𝗶𝗲𝘀 taking to their keyboards to complain about their orders this eCommerce Peak Season? OK, perhaps it's not just grannies complaining - but the truth remains... This year, it's essential that online retailers be proactive about their delivery issues, harnessing tools such as Shipup 𝗦𝗺𝗮𝗿𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - email alerts that are sent 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 to customers when a parcel is delayed, or is at pickup point. It's a win-win for both retailers and their customers, with: ✅ A reduction in frustrated 'Where Is My Order' (WISMO) queries: 8% in the case of our client Peak Design 💸 Optimized customer support costs resulting from the decrease in these queries. 😊 Increase in customer satisfaction throughout the post-purchase experience Peak Season is closer than you think (only 2 months to go!): get in touch with our experts now to prepare your post-purchase experience. #PeakSeason #WISMO #DeliveryOptimization

👵 Did you know there will be a 𝟵𝟰% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝗻𝗴𝗿𝘆 𝗴𝗿𝗮𝗻𝗻𝗶𝗲𝘀 taking to their keyboards to complain about their orders this eCommerce Peak Season? OK, perhaps it's not just grannies complaining - but the truth remains... This year, it's essential that online retailers be proactive about their delivery issues, harnessing tools such as Shipup 𝗦𝗺𝗮𝗿𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - email alerts that are sent 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 to customers when a parcel is delayed, or is at pickup point. It's a win-win for both retailers and their customers, with: ✅ A reduction in frustrated 'Where Is My Order' (WISMO) queries: 8% in the case of our client Peak Design 💸 Optimized customer support costs resulting from the decrease in these queries. 😊 Increase in customer satisfaction throughout the post-purchase experience Peak Season is closer than you think (only 2 months to go!): get in touch with our experts now to prepare your post-purchase experience. #PeakSeason #WISMO #DeliveryOptimization

Are you showcasing transit times at checkout? ⏰ The information you display at checkout can be the difference between a sale and your customers disappearing into thin air to become another number in your abandoned cart statistics. 🛒❌ When you include transit times at checkout, you not only build trust and transparency but also manage customer expectations effectively, especially for those looking for time-sensitive deliveries. This simple act of providing clarity during the shopping process goes a long way in building rapport and relationships with your customers, leading to better brand awareness. 🤝🌟 #businesssuccess #ECommerceSuccess #ShippingTips #shipping

"Great service. Good clear communication through email and text messages." ⭐⭐⭐⭐⭐ In today's fast-paced eCommerce world, knowing the status of your delivery shouldn't be a guessing game. 😕 Transparency means that you're never left in the dark. It means you have the power to plan, reschedule, or redirect your delivery on your terms. It means we're not just delivering packages; we're delivering peace of mind. ✅ Clear communication is the bridge that connects online shoppers, waiting for their parcel, with our dedicated team of drivers. It's the assurance that we understand the urgency of your purchase and the excitement of unboxing. It's the promise that we're with you every step of the way. 📦 We're redefining the last-mile experience, one satisfied customer at a time. 🤗 #deliveryexcellence #customerexperience #brandexperience #samedayshipping #nextdaydelivery #lastmiledelivery #customerfeedback #customersatisfaction #communication #transparency #trust

6 EASY WINS for YOUR PEAK PERIOD 🌟Informed seamless customer purchase journey. 🌟Manage delivery transit expectations. 🌟Bring choice to your webstores across delivery & payment options. 🌟Implement website checkout address validation. 🌟Clear Returns policy & process. 🌟Proactive post-purchase order & delivery support All the above will help any UK business have as good a peak season as possible, protecting order margins, delivering positive customer experience and lead to returning customers. With the right information and partners, the above is easy to implement and roll out across all selling platforms. If you are worried about making the most of the coming festive months, get these straight forward tips in place and start winning today. Need some help? Feel free to drop us a DM.. #peakseason #ecommerce #customerjourney #delivery #postpurchase

6 EASY WINS for YOUR PEAK PERIOD 🌟Informed seamless customer purchase journey. 🌟Manage delivery transit expectations. 🌟Bring choice to your webstores across delivery & payment options. 🌟Implement website checkout address validation. 🌟Clear & Returns policy & process. 🌟Proactive post-purchase order & delivery support All the above will help any UK business have as good a peak season as possible, protecting order margins, delivering positive customer experience and lead to returning customers. With the right information and partners, the above is easy to implement and roll out across all selling platforms. If you are worried about making the most of the coming festive months, get these straight forward tips in place and start winning today. Need some help? Feel free to drop us a DM.. #peakseason #ecommerce #customerjourney #delivery #postpurchase

Did you know that 28% of customers will abandon their shopping cart if presented with unexpected shipping costs? 💡 Here's a wakeup call for all ecommerce businesses: Transparency in your shipping policies is key. Whether it's small parcels or freight shipments, clearly communicate: - Costs - Delivery times - Return policies Your customers will appreciate the honesty, which in turn: 1. Improves customer experience 2. Boosts loyalty 3. Increases referrals We're in this together! Share your thoughts on the importance of transparent shipping policies for ecommerce success. #ShippingCosts #Ecommerce #Transparency

Did you know that 28% of customers will abandon their shopping cart if presented with unexpected shipping costs? 💡 Here's a wakeup call for all ecommerce businesses: Transparency in your shipping policies is key. Whether it's small parcels or freight shipments, clearly communicate: - Costs - Delivery times - Return policies Your customers will appreciate the honesty, which in turn: 1. Improves customer experience 2. Boosts loyalty 3. Increases referrals We're in this together! Share your thoughts on the importance of transparent shipping policies for ecommerce success. #ShippingCosts #Ecommerce #Transparency

In the world of e-commerce, there exists a store known for its customer satisfaction and efficient exchanges. A significant portion of transactions on this platform is gift purchases, highlighting its importance in their business. They provide customizable orders, wish lists, sample-sized products, automated online gift exchanges, and discreet return initiation, all while preserving the essence of gifting. To address high return rates, they offer flexible return policies, extend return windows during peak seasons, and provide store credit options instead of cash refunds. These strategies not only enhanced customer satisfaction but also fostered retention and increased spending. During peak season, their online store's exchange solutions saved time and resources while enhancing the gift-giving experience. They celebrated the impact of thoughtful gestures, enriching connections one gift at a time. Full article below on "Maximize Customer Satisfaction with Efficient Online Gift Exchanges Solutions".  #retail #shipping #ecommerce #returns #reverselogistics #retailing #customerexperience #digitalcustomerjourney