When you’re a premium brand like Withings, customers expect a premium experience – especially after purchase. With Shipup, the iconic HealthTech e-tailer is able to offer their customers an exceptional post-purchase experience, encouraging them to come back and purchase across their entire product range, all while optimizing customer support efficiency. In fact, Withings saw a 𝟯𝟱𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗥𝗢𝗜 by optimizing customer support thanks to: ✅ Proactive Shipup order notifications sent automatically when a delivery issue arises - for example, when a parcel is not picked up. 💌 Feedback forms sent automatically upon delivery, featuring customizable alerts. 🚚 Carrier claims centralised in Shipup’s Chrome extension, with live notifications and pre-filled ticketing tools By increasing customer support efficiency, Withings is able to focus their efforts where it matters most, while optimizing expenses. Read the full story 👉 https://lnkd.in/edxdd3mR
Incredible ROI, well done to the Withings team, and well done Brianna Horn 👏
Thank you for the teamwork, team Shipup 🔥 (great photo, Ugo Paties)