Shiseido’s Post

Airlines face golden opportunity in curated luxury fashion, says InterLnkd: With the rapid rise of luxury airlines and the emergence of innovative premium hotel products, the premium travel market is undoubtedly thriving. InterLnkd – the travel industry’s intelligent shopping mall partner – highlights a missed opportunity: airlines and travel providers have yet to capitalise on the premium travel market’s strong affinity for high-end fashion and […]

With rising luxury spending abroad, luxury brands go extra mile to tap Indian travellers. Indian travelers are increasingly splurging on luxury goods while abroad, with spending in this category skyrocketing by 250% in recent years. Read More: https://lnkd.in/gJjn5DxR #LuxuryMarket #LuxuryConnect #LuxuryTravel #IndianTravelers #LuxuryBrands #HighEndTravel #LuxurySpending #TravelTrends #TravelRetail #LuxuryLifestyle #IndianConsumers #GlobalLuxury #TravelInStyle #LuxuryMarket #IndianTourism #LuxuryShopping

✈️ Airline Partnerships Redefining Luxury in the Skies ✈️ When it comes to first-class travel, airlines aren’t just focused on comfort—they’re setting new standards in luxury through partnerships with world-renowned brands. From wellness products to designer amenity kits, these collaborations are transforming every aspect of the premium travel experience. 💼 Emirates: Partnering with Bulgari and VOYA for exclusive amenities and onboard spa experiences. 💎 Etihad: Elevating Italian sophistication with Giorgio Armani amenity kits. 🌸 Singapore Airlines: The art of refinement with Lalique tableware and glassware. 🌿 Cathay Pacific: Promoting wellness in the skies with Bamford organic skincare. These partnerships show how luxury and innovation can come together to create unforgettable journeys. But with new trends emerging, there’s endless potential for even more unique collaborations. 👉 What brand partnership do you think could redefine first-class travel? #LuxuryTravel #FirstClassExperience #AirlinePartnerships #CustomerExperience #AviationInnovation

🌍💼 Bringing the 4E Framework to Life in Travel & Hospitality 💼🌍 As Daniel André Langer highlights in his recent piece on luxury’s loyalty crisis, luxury brands must pivot from being purely product-driven to delivering profound emotional value through the 4E framework: Emotion, Experience, Exclusivity, and Engagement. This framework isn't just relevant for luxury retail—it's a roadmap for travel and hospitality to elevate guest experiences and inspire deep loyalty. 1. Emotion: Evoke Unforgettable Feelings: Travel and hospitality are inherently emotional industries. Guests don’t just purchase rooms or flights; they seek transformative journeys and cherished memories. By weaving emotional storytelling into every touchpoint—whether it’s the anticipation of a surprise welcome gift/Amenity or a heartwarming story behind a destination—brands can make every interaction memorable. 2. Experience: Immersive, Not Just Transactional: Today’s travelers crave more than beautiful destinations; they want immersion into local cultures and unique adventures. Imagine a hotel that offers exclusive access to hidden local treasures or a travel company curating authentic experiences, like private cooking classes with renowned chefs. By designing experiences that connect guests to the soul of a place, brands turn one-time visitors into loyal advocates. 3. Exclusivity: Make Guests Feel Special: Exclusivity in travel isn’t just about luxury. It’s about offering personalized moments that make guests feel unique. Think of a VIP guided tour that offers behind-the-scenes access, or a first-class cabin experience tailored to individual preferences. Creating opportunities where guests feel like insiders amplifies a sense of belonging and sophistication. 4. Engagement: Know Your Guests, Personally: Personalization in hospitality must go beyond remembering a guest’s name. It’s about understanding preferences, dreams, and even the little quirks. From pre-arrival emails asking about dietary needs (hello, gluten-free options! 🌾❌) to customized itineraries crafted with a guest’s favorite activities, engagement means making every guest feel truly seen and valued. 🛎️✨ The Future of Loyalty in Travel & Hospitality The Bain & Company study is a wake-up call not just for luxury brands but for all industries where loyalty and experience are paramount. As we look to the future, the key to growth is clear: integrating Emotion, Experience, Exclusivity, and Engagement into everything we do. How do you see the 4E framework transforming travel and hospitality? I’d love to hear your thoughts on how we can collectively raise the bar! 👇 #Hospitality #TravelIndustry #LuxuryStrategy #4EFramework #GuestExperience #BrandLoyalty #ServiceCulture #InnovationInTravel #Personalization

🔔 What is shaping the luxury industry this year? Here are the top trends to watch in 2025: 1. Sustainability: More than a buzzword, it is now a must-have for discerning consumers. 2. Wellness travel: The demand for curated, rejuvenating experiences to support the physical and mental wellbeing for all ages is critical 3. Hyper - Personalisation: Creating seamless, tailored experiences and products for the discerning client These trends continue to redefine luxury in the year ahead... #traveltrends #trendinsights #luxurylifestyle #luxurytravel #luxurybusinessconsultant #luxuryinbusiness https://lnkd.in/eteAgJu3

I'm at the Walpole Luxury Summit today. Lots Interesting talks on the global trends impacting British Luxury Brands right now. Some key takeaways: * The entry age for Global luxury shoppers is getting younger so engaging the younger generations is key for luxury brands * Tourism has bounced back post-covid but for UK-Inbound tourism the traveller demographic has changed and travellers are coming from different countries plus traveller behaviour has changed. * Sustainability and iniatives to promote biodiversity are essential for luxury brands to succeed - this is what the new luxury customer now demands and greenwashing won't work. * The luxury segment has experienced a shift in a focus on product towards experience and brands that offer a superior experience will win. * The luxury market is truly global and brands who are localising effectively are beating the competition. #BritishLuxury #WalpoleLuxurySummit

I met Angeline De Silva, #Training Manager, looking after Asia, Elizabeth Arden & Revlon. She was looking after our #ElizabethArden X #Shilla Travel Retail moving pop up at that time. She was undercover as our pop Beauty Advisor upon serving me with exceptional service equiped with indepth product knowledge- actually i already knew from the level of product explanation and understanding that she is not only a simple #BeautyAdvisor that she is masquerading as. A separate story for another time. What I am highlighting was, the skills of selling through the right learned candidate is much more smooth and effective. I did not know what hit me when i paid for my $400 purchase after 30 mins with Angeline. Trainers in the market should re-evaluate the skills of the past and look at #customerservice in a new light. #productknowledge + #advancesellingskills brings about higher $ results in #KPI. Have a think. #talentacquisition #placement #travelretail #beautysales #learninganddevelopment

China's New Definition of Luxury Consumers haven't abandoned the desire for luxury, but their definition of luxury has changed. Jing Daily's recent report, "Luxury Explored," digs deep to expose what today's consumers are REALLY looking for in their quest for luxury. Here are a few key takeaways: 👉Digital Influence and Experiential Luxury: Chinese consumers heavily rely on digital platforms, social media, and online reviews to shape their travel decisions. They seek unique, Instagram-worthy experiences and value personal enrichment, emotional resonance, and authentic connections. 👉Shift Towards Sustainable and Wellness Travel: Luxury travelers are increasingly interested in sustainable travel practices, wellness experiences, and eco-tourism. This trend reflects a growing awareness of environmental issues and a desire for holistic well-being during travel. 👉Technological Advancements and Personalization: Advancements in technology, AI, and data analytics enable travel providers to offer highly personalized experiences. Understanding guests deeply and optimizing the human touch aspect of service enhances the overall customer experience. 👉Rising Influence of Generation Z: Generation Z consumers are expected to play a significant role in shaping the future of travel. Their social characteristics and desire for community engagement will likely influence travel preferences and drive the development of tailored products and experiences. #China #Luxury #Travel #ChineseConsumers

𝐓𝐮𝐫𝐧𝐝𝐨𝐰𝐧 𝐓𝐮𝐞𝐬𝐝𝐚𝐲: 𝐓𝐡𝐨𝐮𝐠𝐡𝐭𝐬 𝐰𝐢𝐭𝐡 𝐌𝐨𝐫𝐧𝐢𝐧𝐠𝐒𝐭𝐚𝐫 𝐆𝐗 Welcome to #TurndownTuesday, where I share weekly insights and trends shaping the guest experience. Today is all about the rise of ad-hoc luxury—a growing trend for indulgence without the hefty price-tag and commitment! 👜✨☕ While travellers are becoming more cost-conscious as budgets tighten (UK household spend is down), many guests continue to prioritise moments of indulgence and pampering during their trips — with 𝑚𝑜𝑚𝑒𝑛𝑡𝑠 being the key word here. Think: a couple staying at a cozy 4-star city hotel but treating themselves to dinner at a Michelin-starred restaurant. 🔍 Insights from Booking.com: • 51% of budget-conscious luxury travellers would rather purchase day passes for 5-star amenities than booking an overnight stay! • 57% of travellers rely on generative AI for tips to help uncover luxurious hidden gems in their destinations. 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: 1️⃣ Look for creative ways to incorporate small, luxurious moments into your offerings. 2️⃣ Provide guests with affordable yet unforgettable experiences that make their stay truly exceptional. Let’s reimagine luxury to meet evolving guest expectations! What creative ad-hoc luxury ideas have you seen recently? Drop your thoughts in the comments below.

As the luxury sector evolves, HNWIs lead the way with rising disposable incomes and demand for personalized, sustainable experiences. Discover how our data shapes the future of luxury. Check out the recent article by Fox Communications: https://lnkd.in/gThtg7WS #TrendLens2025 #LuxuryInsights #AffluentConsumers #HNWInsights #LuxuryTrends #SustainableLuxury #Personalization #LuxuryMarket2025 #DataDrivenDecisions