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This is friendly post to those working as a customer support representative and those intending to land jobs in this role. As a customer support rep, your job description will majorly be centred around handling emails, live chat, calls etc You might need to juggle emails, live chats, and keeping customers happy, and sometimes clients may require you to be active for 12 hours straight. Being a remote customer support rep for an e-commerce store can be wild, but trust me, you can totally rock it! Here are some survival tips to keep you sane and keep those customers smiling: Craft Your Happy Place: Set up a comfy workspace with good lighting (no more squinting at emails!). Headset? Check. Water bottle? Check. Snacks for those energy dips? Absolutely! Tame the Inbox Monster: Folders are your friend! Organize emails by urgency and topic. Live chat got you overwhelmed? Consider scheduling chat times to avoid burnout. Knowledge is Power! Spend some time learning the ins and outs of the e-commerce platform and those awesome products you're selling. Customers will appreciate your confidence! Master the Multitasking Hustle: Learn to juggle emails and chats like a pro! Prioritize based on urgency and maybe use some keyboard shortcuts to save time. (Shhh, it's our little secret!) Don't Forget You! Take breaks! Get up, stretch, grab some fresh air. A happy you = a happy customer support rep! Plus, celebrate your wins! Every resolved issue is a victory dance in your chair moment. Bonus Tip: Be a customer service superhero! Empathy, patience, and a helpful attitude go a long way. After all, happy customers are the real reward! Remote customer support fam, share your best survival tips in the comments! Let's help each other rock this! #RemoteLife #EcommerceSupport #GotThis I am Odosa Egharevba, your proactive customer service representative and favourite virtual assistant.

A Day in the Life of a Remote Customer Support Officer The dàily routine of a remote customer support officer involves a mix of customer interactions, problem-solving, and administrative tasks. Let me walk you through my daily routine. 😀 My day starts with logging into my tools (email, chat software, and CRM) to review any updates from the team and check unresolved tickets from the previous day. 😐 I proceed to respond to emails, chats, and calls. Every interaction is an opportunity to solve a problem, provide clarity, and leave a positive impression. 🙂 Next is to attend team meeting to discuss challenges, share insights, and align on our goals for the day. Teamwork is crucial, even in a remote setup. 😊 Well it's lunch time! 🤭 I step away from my desk to recharge (stretch my legs and eat). 🥣 I need it to stay focused and energized for the rest of the day. Resuming, I follow-up and resolve complex cases. I also document every interaction to keep our CRM updated to ensure seamless communication across the team. 📝 Before signing off for the day, I review my performance metrics (like resolution time and customer satisfaction). I also assign unresolved issues for the next shift, keeping the customer experience seamless. 😎 Oh! I also dedicate some time daily to enhance my skills. Whether it's mastering a new tool, learning about product updates, or improving communication strategies. Continuous learning is key to career growth. 🤗 Sounds interesting right? As interesting as it sounds, there are challenges and hurdles to cross. With each challenge I learn, grow, and perform better. Working remotely has also taught me discipline, communication, and time management. What’s your daily routine like? Let’s share and inspire each other! #CustomerSupport #CustomerService #RemoteWork #DailyRoutine #WorkFromHomeLife

What Makes You an Expert? My Thoughts as a Customer Support specialist and Telemarketer! Yesterday, during a chat with a friend exploring the world of remote work, she hit me with two questions that got me thinking: “MaRi, what makes you an expert in your field? What strategies do you use to deliver consistent results?” Though I gave her a quick answer, I couldn’t help but reflect more deeply later. The result of that reflection is what I’d like to share with you today. For me, expertise in my field of work isn’t just about knowing everything right away or having grand achievements. It is built on the small, intentional actions I take everyday in communicating and solving problems until they become second nature. Here’s how I approach my work and deliver consistent results: 1. Preparation: The Key to Confidence Before I engage with a customer, I ensure I’m equipped. Knowing the product inside-out, understanding the customer’s context, and having all resources at hand allow me to approach every interaction with purpose. Preparation transforms reactive conversations into proactive solutions. Whether answering an inquiry or making a sales pitch, being prepared ensures I can focus on creating a memorable customer experience. 2. Active Listening: Turning Conversations into Connections Listening isn’t just a skill—it’s an art (you can also call it a superpower). To me, active listening means truly understanding what the customer is saying—and what they’re not saying. It’s about picking up on tone, understanding pain points, and addressing frustrations, whether they’re spoken or implied. By actively listening, I build trust, uncover pain points, and offer solutions that are personalized. When customers feel heard, they’re more likely to stay loyal.                          3. Adaptability: No Two Conversations Are Alike Each interaction is unique. Every call or email brings a new challenge—sometimes it’s an irate customer, and other times, it’s a call to make an inquiry or a hesitant lead. My ability to adjust my tone, pace and change approach on the spot not only keeps conversations productive but also allows me to connect effectively with a diverse range of people and address their individual needs. 4. Follow-Through: Building Trust Through Action Promises matter, and I take them seriously. Whether it’s resolving an issue, providing information, or meeting a deadline, I see every commitment as an opportunity to build trust. I believe follow-through is how trust is earned. Customers appreciate and remember when you consistently deliver on your word, and this consistency turns a simple transaction into a long-term relationship. Expertise isn’t about perfection; it’s about growth. Every call I make, every challenge I face, and every problem I solve adds another layer to my skill set. Over time, these daily efforts have shaped me into the professional I am today. My services in the comment section. #30DaysChallenge #ExpertInWhatIDo #Recruiters

Unlocking Transferable Skills: How Customer Support Experience Can Launch Your Career as a Virtual Assistant Customer support professionals possess a unique set of skills that are highly transferable to other roles, including virtual assistance. Here are some key transferable skills: Communication Skills 1. Clear and concise communication: Customer support professionals learn to articulate complex information in a simple, easy-to-understand manner. 2. Active listening: They develop strong listening skills to understand customer concerns and provide accurate solutions. 3. Adapting communication style: They adjust their tone, language, and communication style to suit diverse customer needs and preferences. Problem-solving and Analytical Skills 1. Troubleshooting: Customer support professionals develop strong problem-solving skills to identify and resolve customer issues efficiently. 2. Analytical thinking: They learn to analyze data, identify patterns, and make informed decisions to resolve complex customer problems. 3. Critical thinking: They develop critical thinking skills to evaluate information, prioritize tasks, and make sound judgments. Organizational and Time Management Skills 1. Prioritization: Customer support professionals learn to prioritize tasks, manage multiple conversations, and meet response targets. 2. Time management: They develop effective time management skills to handle a high volume of customer inquiries and resolve issues efficiently. 3. Organization: They learn to maintain accurate records, update customer information, and manage multiple projects simultaneously. Technical Skills 1. Software proficiency: Customer support professionals often develop proficiency in various software applications, such as CRM systems, ticketing tools, and chat platforms. 2. Technical troubleshooting: They learn to troubleshoot technical issues, identify solutions, and communicate complex technical information to customers. 3. Data analysis: They develop basic data analysis skills to track customer interactions, identify trends, and inform business decisions. Soft Skills 1. Empathy and patience: Customer support professionals develop strong empathy and patience skills to handle difficult customer interactions and provide personalized support. 2. Adaptability: They learn to adapt to changing customer needs, new technologies, and evolving business processes. 3. Teamwork: They develop strong teamwork skills to collaborate with colleagues, share knowledge, and provide seamless customer support. These transferable skills can be applied to various roles, including: - Virtual Assistant - Administrative Assistant - Operations Coordinator - Technical Support Specialist - Account Manager - Customer Success Manager In conclusion, customer support professionals possess a unique combination of skills that are highly transferable to virtual assistant roles. #VirtualAssistant customersupport #day24

New Post: Customer Success Supervisor – Remote - https://lnkd.in/eZWfFqEr R75 047,00 - R83 435,00 per year About We Are Working We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition are foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the ‘figuring it out’ up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task, all of the operational headaches associated with that task are handled by WAW from that point forward. NOTICE: It is essential to attempt the Prescreeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. Job Summary: As a Customer Success Supervisor, you will remotely engage with clients, leading and inspiring a team committed to ensuring their success and satisfaction. Your key responsibilities include developing and maintaining strong, long-lasting client relationships, overseeing the implementation of customer success strategies, guiding your team, and collaborating with cross-functional departments. If you excel in a dynamic, customer-focused environment and are passionate about driving customer excellence, this role is for you. Roles & Responsibilities: Lead client engagement efforts, ensuring tasks are completed on time and maintaining high-quality standards. Understand client challenges and work closely with them to identify and finalize solutions. Build and maintain strong relationships with customers and stakeholders. Lead and mentor your team, fostering a collaborative and customer-focused culture. Set clear performance expectations, conduct regular reviews, and provide constructive feedback to drive continuous improvement. Encourage the team to understand client goals and help them achieve success through our product or service. Oversee the management of key customer accounts, building and maintaining strong relationships. Develop and implement strategies to enhance customer satisfaction and retention. Establish and track key performance indicators (KPIs) for the Customer Success team. Use data to identify trends, track customer health, and provide actionable insights for the team and organization. Desired Skills & Experience Bachelor's degree in a similar or related field is preferred More than 3 years of experience in related fields required with supervisory experience is a plus Excellent verbal and written communication skills. #remotehiring #remotework #remote #recruitment #recruiting #hiring #remotejob #GetRemote #GetRemoteJobs #remotejobsinsouthafrica

WORKING AS A CUSTOMER SUPPORT AGENT: BEST INSIDER TIPS Thinking about working as a customer support agent? Here’s everything you need to know, with insights from an experienced agent who’s been in the role for four years. 1. What will you do? Resolve customer issues through phone, email, or chat. Handle tasks like troubleshooting, payment inquiries, and account updates. Alternate between focused work and breaks, allowing time to relax and recharge. Whether in-office or remote, you’ll stay connected through team meetings, group chats, and social activities. 2. How will you grow? Learn to stay calm under pressure and handle various customer situations. Develop valuable skills like multitasking, problem-solving, and effective communication. Gain confidence in turning challenging interactions into positive outcomes. 3. How do you handle challenges? Stay composed when faced with frustrated or rude customers—listening quietly often diffuses anger. Escalate complex issues to supervisors or technical teams when needed. Use constructive feedback as an opportunity for improvement. 4. Tips for success in customer support Simplify communication to match the customer’s level of understanding. Approach tasks with a positive mindset to keep interactions light and professional. Pay attention during training—it equips you with the tools needed to succeed. 5. What are the career paths? Starting as a customer support agent can lead to: Technical support roles (CSR2). Team leadership or supervisor positions. Quality assurance or training roles. Working as a customer support agent offers more than meets the eye—it’s a role that builds essential skills while providing opportunities for career advancement. Ready to thrive in this field? Start today! You can read the full article here: https://lnkd.in/d8WKH3tv

What are the most advertised jobs anywhere? 🤔 Customer service jobs from home. ✔️ Many companies offer work-at-home customer service jobs. The nature of these work-from-home jobs might differ according to which industry you are applying for, but the core role would be helping customers or clients to solve their issues. 📌 I have many friends who have previously worked in customer service roles and are now looking for similar jobs at home. So I am curating a list of companies that regularly look for work-at-home customer service representatives. They might be offering in different roles like chat agents, admin assistant, or technical assistant. 👇 You need to keep some things in mind when applying for customer service/admin jobs. They ask for some specified equipment like headsets or laptops. Most of the customer service jobs will also ask for a quiet environment. 💯 These companies might or might not be hiring now, but it is good to keep looking as they do recruit quite often. ✋ https://lnkd.in/gK75cz6W #workfromhomejobs #workathomejobs #remotejobs #onlinejobs #stayathomejobs