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3 things visitors expect in 2024 👇 1. A world class visitor experience: 88% of buyers say experience matters as much as a company's product. 2. A consistent experience across all channels: 75% of consumers expect a consistent experience across every channel they choose to engage 3. Self-service: 67% of customers prefer self-service over speaking to a company representative. You can find more statistics on visitor experience here 👉 https://hubs.ly/Q02DxgZY0 #visitormanagement #visitorexperience

🤯 Nearly 60% of customers feel that long holds and wait times are the most frustrating parts of a service experience 🤯 89% of consumers have switched to a competing brand after a poor experience 🤯 13% of unhappy customers will share their bad experience with 15 or more people So, tell us again why a slow visitor registration process is fine Or find out more about how you can improve your visitor experience right here 👉 https://hubs.ly/Q02DxfKD0 #visitormanagement #visitorexperience

Create a Seamless Experience Online and In-Person <----You should do that. Most customers barely see “online” and “in-person” as two separate worlds anymore. I know I don't. You need to create a seamless experience. Whether customers and potential customers are scrolling through your Instagram feed or grabbing a coffee at your shop, they expect a vibe that is consistent. I know I do. And yes, I’m talking about cafés again because, well, it’s me. But this advice applies to any business looking to make a lasting impression. Consistency is key, no matter what you’re brewing up (see what I did there?). In my work across marketing and customer experience management, I’ve seen how aligning those touch-points matter. 1. Keep Your Brand Voice Consistent Whether someone is interacting with you online or face-to-face, your brand should feel the same. Consistent messaging builds trust and trust is what gets people to choose you again and again...and again. 2. Connect the Dots Between Digital and Physical Ever notice how people might check you out online before visiting in person, or vice versa? Making sure their experience flows smoothly between online and offline is key. With a coherent message and a clear plan, you can make every touch-point feel connected and personalized. 3. Create a Unified Experience A little trick I’ve learned: (less of a trick and more common sense) The vibe you create online should match what customers get when they walk through your door. If your café is a hidden gem with a unique vibe, your online presence should give off the same groovy feel. It's essential to maintain consistency across all touch-points, ensuring that both online and offline experiences align with your brand's identity. When your marketing and customer experience are in sync, your brand feels authentic, and that builds real, lasting connections. And that's all I have to say about online and offline experiences this Monday afternoon. You're free to go. #Marketing #CustomerExperience #SocialMedia #Strategy #Business #DigitalMarketing #BrandStrategy

🔊 Hot off the press! Have you read our new article from CX Travel and Hospitality Exchange yet? In this opinion piece, Franck KERMARREC shares insights into the relationship between brand identity and customer experience. Download the article to learn more about:  💡Finding balance between a consistent brand identity and personalised experiences for customers  💡Building your brand identity around your company values  💡Co-designing your brand identity with customers in line with feedback Get your copy here: https://lnkd.in/eB4XJr2F #CX #CustomerExperience #CXTH #Travel #Hospitality #Brand #BrandIdentity

🤔 Ever wondered why major brands offer engaging experiences up front, but the magic fades when you reach out for customer support? Brands should view the contact center not just as a reactive problem-solving unit but as a strategic asset for building brand loyalty. Our latest blog explores how brands can transform their contact centers into strategic assets, nurturing brand loyalty through personalized and humanized experiences. 🎯 https://bit.ly/3w5N989 #VoiceAI #BrandLoyalty

1. Illumination of Awareness: Unleashing Your Business Beacon In the vast sea of commerce, your first step is to illuminate the presence of your business like a beacon in the night. Craft a narrative that captivates, not just a product or service, but a story that resonates with your target audience. Leverage the power of digital platforms and social media to spread the word. Be more than a mere business; become a symbol of something meaningful. Illuminate the awareness by not just showcasing what you do but by embodying why it matters. 2. The Grand Invitation: Transforming Visitors into Guests Think of your website as a majestic castle, and each visitor as an esteemed guest. The architecture matters. A seamless, user-friendly interface is your drawbridge, welcoming visitors with open arms. Engaging content serves as the royal feast, keeping guests entertained and informed. Use strategic calls-to-action as courteous ushers, guiding visitors through the halls of your offerings. Transforming a visitor into a guest is not just about capturing attention; it's about creating an experience that makes them feel not just welcomed, but essential to the story you're crafting. 3. The Symphony of Sales: Turning Interest into Transactions Imagine your business as a symphony, and the sales process as the harmonious composition that resonates with your audience. It's not just about selling a product; it's about orchestrating an experience. Personalization is your melody, tailored to the unique needs and desires of each customer. The crescendo comes with a seamless transaction process, removing any barriers that could disrupt the symphony. A successful sale is not just a one-time transaction; it's the finale that leaves your audience wanting an encore. Remember, each step is not just a task to check off but a journey to be experienced. Approach it with passion, creativity, and a genuine desire to make a positive impact. #businesstips #businessgrowth #businesssuccess

🌐 Hospitality in the Age of Hyper-Connection: Culturally Attuned, Uniquely Engaging 🌐 In today's hyper-connected world, the essence of hospitality extends far beyond mere interactions. It’s about creating memorable, seamless customer experiences that resonate deeply—transcending geographical and cultural boundaries. 🌍✨ At CX Centric, we understand that each customer brings a unique cultural perspective. Being culturally sensitive isn't just a practice; it's an imperative that enriches customer engagement and enhances the journey. How do we ensure every customer feels valued, understood, and delighted, no matter where they come from? 🔹 Empathy at Every Touchpoint: We train your teams to understand diverse cultural nuances, ensuring empathy guides every interaction. 🔹 Customized Experiences: Leveraging data and insights, we tailor experiences that feel personal and relevant to each individual. 🔹 Consistent Excellence: Our approach guarantees that quality and consideration are consistent, no matter the customer’s background. In a world where your next customer could be from anywhere, how are you adapting your customer experience to be genuinely global yet personally significant? 📞 Are you ready to redefine hospitality in your operations and ensure every customer journey is not just serviced, but sincerely celebrated? Contact CX Centric today, and let’s make every connection count! 🔗 Contact Us | 📩 info@cxcentric.co #CustomerExperience #GlobalHospitality #CulturalSensitivity #CXCentric #CustomerJourney

CX Centric, your partner in a Connected World: Bridging Cultures, Building Relations in Hospitality...

Hyper-personalisation is no longer a luxury. It's an expectation. Customers want interactions tailored to their specific needs, delivered when and where they need them. With InfoSlips, businesses can create dynamic, hyper-personalised communications that engage customers and drive calls to action. Say goodbye to one-size-fits-all and hello to personalised experiences that truly resonate with the end user. #CustomerExperience #HyperPersonalisation #DigitalTransformation #CustomerEngagement

...and, if you hyper-personalize communications you have one of the vital ingredients that make documents valuable to recipients. Only when a recipient values a document will they engage. Engagement can be translated into a call to action.