Mphasis Silverline’s Post

🎉 Exciting News! 🎉 I'm thrilled to announce the publication of my latest blog post: "Salesforce's Service Cloud: Revolutionizing Student Services in Higher Education." 🌟 📚 Creating Seamless Educational Experiences In today’s digital era, students expect swift and accessible services. Salesforce’s Service Cloud provides a centralized platform to meet these demands, simplifying life for both students and staff while redefining the educational experience. 🔍 Navigating the Shift to Digital Platforms Traditional student services often involve multiple physical locations and systems, causing frustration. The shift to integrated digital platforms like Service Cloud offers a seamless and efficient solution. 🚀 Key Features and Benefits: - Unified Communication Channels: Email, social media, chat, text—all managed in one place. - Personalized Support: Tailored responses for each student. - Data-Driven Insights: Analyze and refine student support services. - Customization and Flexibility: Adapt the platform to your institution’s needs. - Automated Case Management: Streamline case resolution with advanced automation. 📈 Enhancing Student and Staff Experiences Service Cloud transforms how educational institutions engage with students, leading to quicker, more accessible services and streamlined operations. 👉 Check out the full blog post to explore how Salesforce’s Service Cloud can revolutionize student services at your institution: https://lnkd.in/gqRa8qx2 #Salesforce #ServiceCloud #HigherEducation #EdTech #StudentServices #DigitalTransformation #EducationInnovation #CRM #Customization #TechCommunity #blogging #insights #mirketa #trailblazercommunity #EducationTechnology #EDA #StudentJourney #SalesforceAdmin #SalesforceDeveloper #SalesforceDevelopment

🔍 Discover the Power of Salesforce & CRM Analytics at Texas Tech University! 👩🎓 Personalized Student Support: Texas Tech leverages CRM Analytics – a Salesforce tool – to consolidate data and offer intelligent, AI-driven insights to individualize student support, boosting retention and graduation rates. 🎓 Boosting Graduation Rates: Texas Tech blends Marketing Cloud with CRM Analytics to ensure all students progress towards their degrees, addressing challenges and boosting graduation rates. 💡 Data-Driven Decision Making: Texas Tech leverages CRM analytics to make informed decisions, optimizing operations and resource allocation. Read more about how CRM Analytics and Salesforce helped Texas Tech University grow from 30,000 to 40,000 students while maintaining a personal connection to each and every student 🚀 Learn more: https://lnkd.in/eNX3USS6 #CRMAnalytics #Salesforce #EducationCloud #Analytics

Missed last week’s webinar with NOLA Public Schools and Salesforce? Watch the recorded session—now available on demand! Discover how Attain Partners can help you harness the power of Salesforce Education Cloud to tackle enrollment challenges, streamline admissions processes, and accelerate student placements. Watch at your convenience: https://bit.ly/3RQzbiX #DigitalTransformation #Education #EdTech #StudentSuccess #Admissions

This success story serves as inspiration for educational leaders seeking to modernize their systems and meet the evolving needs of today's learners effectively. #Salesforce #SalesforceEducationCloud #EdTech #SalesforceCRM #EducationCloud #EducationCRM #HigherEducation #EducationInstitute #StudentEngagement #AcademicOperation

I do love highlighting work and sharing to hopefully give ideas to others working in the same field. We recently improved our student portal to better connect students with the university departments that can help them succeed. Previously, this information was scattered across the general campus website, which serves a broad audience including faculty, staff, and the public. This can make it difficult for students to find the specific information they need. The Solution: A Focused Student Portal Our student portal, which requires login, allows us to target information directly to students. This way, we can highlight all the relevant departments where students can not only get information but also schedule appointments directly. Leveraging Salesforce's Student Success Hub We utilized the "Support Pools" feature within the Student Success Hub to house department information that is presented to the student so they can see what the department offers. It was important that it be clear and written by the departments themselves. Our Goals: Empower Departments: We wanted departments to be able to easily update their information within Salesforce itself. Enhance Presentation: We aimed to go beyond plain text and provide richer content with formatting options. Making it Happen: To achieve these goals, we made the following changes: Added a dedicated field in Salesforce to hold formatted text for each department. Developed a custom component using Lightning Web Components (LWC) to display the text, images, and relevant details about each department in the desired format on the student portal. Created a new page within the student portal to house this component. The Outcome: A Smoother Journey for Students With this I feel we've made it easier for students to find the support they need, hopefully making their educational journey a bit smoother. I am more than happy to answer any questions about this project please feel free to drop a line. Salesforce #StudentSuccessHub #EducationCloud #highereducation

Recent insights indicate that tailoring educational journeys to individual preferences is not just a trend; it is a significant and transformative shift for universities. The reasons for this are as follows: ✅Increases student retention and satisfaction ✅Improves overall academic success ✅Makes students feel valued and supported. The question remains: how can institutions implement this at scale? A CIO from a public research university commented: “Personalization is undoubtedly a priority for us, and we are implementing it with Salesforce Marketing Cloud.” “This would not have been possible at scale without Salesforce.” From automated marketing to personalized campus connections via Experience Cloud, there are powerful tools available to transform student engagement. To learn more about how personalization can revolutionize your institution's approach, click here to read our full article on tailoring educational journeys and leveraging technology to create meaningful student experiences: https://lnkd.in/e8WYDB9c

Unlocking the Potential of Salesforce Education Cloud in Higher Ed The dynamic landscape of higher education demands innovation. Salesforce Education Cloud is a powerful tool, but its true value lies in expert management. This blog post explores 5 reasons why IT decision-makers in higher education should consider Salesforce Managed Services as a strategic ally: Expertise and Specialization: Bridge the gap between Salesforce and higher education with specialized professionals. Cost Efficiency: Transform fixed costs into variable ones, freeing up resources for student-focused initiatives. Enhanced Security and Compliance: Ensure data protection and navigate compliance regulations with proactive measures. Continuous Innovation and Scalability: Stay at the forefront of technological advancements and adapt to evolving needs. Focused Institutional Growth: Empower your team to focus on strategic initiatives that drive student success. #highereducation #Salesforce #EducationCloud #managedservices #studentsuccess P.S. This post dives deeper into each of these reasons. Check out the full blog for details! URL: https://lnkd.in/gW7Twjra

Understanding the challenges in education and the role of #Salesforce The educational sector faces challenges that go far beyond simple administrative concerns. Such a multifaceted environment requires forward-thinking solutions that promote community, connectivity, and support. As we delve into these solutions, we’re kicking off a new series, #SalesforceInEducation. This collection of posts will shed light on how Salesforce's technologies are reshaping educational institutions into more interconnected communities. Salesforce Experience Cloud in action Salesforce offers a platform through its Experience Cloud, enabling the establishment of vibrant online communities. This platform serves students, faculty, alumni, and other stakeholders, creating a network of support and knowledge sharing that is integral for educational success. - Successful educational communities: Salesforce's Experience Cloud formerly known as the SalesForce Community Cloud has been pivotal in transforming educational communities, evidenced by institutions that have seen increases in student enrollment by 5.5%, first-year retention rates by 15%, and fundraising contributions by 10%. Additionally, it has led to significant legacy environment savings amounting to $1.6 million. - Streamlined Operations and Enhanced Efficiency: The cloud has revolutionized administrative efficiency in educational institutions. By integrating disparate data systems, Salesforce reduces manual data handling, leading to a 20% decrease in administrative workload. This integration allows institutions to allocate more resources towards student services and academic programs, enhancing overall operational efficiency. - Proven Impact and ROI: The Salesforce cloud has demonstrated a substantial impact, boasting a 195% ROI over 3 years with a payback period within just seven months, signifying not only its effectiveness but also its efficiency in enhancing the educational landscape. Stay tuned for the next post in this series, where we will delve deeper into Salesforce's innovative solutions for streamlining administrative tasks and enhancing student engagement.

From outdated systems to cutting-edge solutions! Attain Partners and NOLA Public Schools achieved record success by launching the first-ever K-12 Salesforce Education Cloud implementation—streamlining enrollment for 45,000 students across 71 schools. Read the case study: https://bit.ly/46oiIHh #DigitalTransformation #EdTech #EducationCloud #Salesforce #SuccessStory

Here is a great webinar opportunity for Higher Education leaders and stakehokders from recruitment, retention, and student success.